Unistar Credit and Finance Corporation
Unistar Credit and Finance Corporation

Customer Support Supervisor  

Unistar Credit and Finance Corporation

  • Pasig, Philippines
    Unit 3308 33rd floor, Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱20,000.00 - ₱25,000.00 / month
    PHP
    20000
    25000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-07-10T16:00:00+00:00
Job closed.

Job Description

JOB SUMMARY

The Customer Support Supervisor is responsible for the overall services and operations of the section. He is also responsible for leading and training the staff members to ensure that professional service is provided at all times.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Trains and instructs associates to make sure that customer concerns are taken care of professionally and in line with the set guidelines.
  • Tracks the day-to-day productivity of the team.
  • Provides high-level technical advice to customers, assists with service requests, and promotes and educates customers for escalated concerns.
  • Identifies call center operational issues and suggests improvements.
  • Writes operational reports and analyzes data to assist and advise the management.
  • Conducts interviews and participates in the hiring process to fill in vacancies, if necessary.
  • Familiarizes oneself regarding company offerings and processes to provide substantial information when needed.
  • Performs all other tasks that may be assigned from time to time.

Minimum Qualifications

  • College graduate with a bachelor’s degree in Marketing or equivalent
  • Over 2 years supervisory experience in Customer Service, Marketing, Part/Service, Business Development, or any related field
  • Excellent communication skills
  • Must have experience in handling calls/customer inquiries particularly in a business to customer environment

Perks and Benefits

  • Work from HomeWork from Home
  • Retirement Benefit PlansRetirement Benefit Plans
  • Employee DiscountsEmployee Discounts
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Paid HolidaysPaid Holidays
  • FlexitimeFlexitime
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
Industry
Financial Services
Vacancy
1 opening

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About Unistar Credit and Finance Corporation

SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.

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