Tele Collections Manager
Unistar Credit and Finance Corporation
- Pasig, PhilippinesPasig, Metro Manila, Philippines, Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, OrtigasPasigMetro ManilaPhilippinesPhilippines
- ₱60,000.00 - ₱80,000.00 / monthPHP600008000060000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Specific Duties and Responsibilities
- Achieves the collection targets and goals set by the Head of Collections
- Formulates tele collection strategies and initiatives according to the company’s business strategies and direction to enhance collection productivity, reduce cost, and minimize operational risk
- Secures the section’s performance by establishing the collection strategy, policies, and procedures as needed
- Secures all collection activities as being carried out in compliance with Company’s set best practices, standards, and guidelines
- Monitors and analyzes account performance and trends to determine points of improvement
- Endorses new tools or technology to improve collection effectiveness
- Writes and reports on overall section productivity and KPI attainments for reference of the Head of Collections
- Coordinates with the Head of Collections in determining new strategies, procedures, or policies for improving the section’s performance
- Supports subordinates with difficult accounts
- Coaches and guides Tele Collection Associates for improving in client interaction and problem-solving
- Coordinates with other section and department heads of the Company as necessary to streamline and improve tele collection operations
- Responsible for managing manpower in terms of budget/capacity plan as well as screening interviews of potential candidates for the section
- Performs other assigned tasks from time to time
Minimum Qualifications
Job Specifications
- Bachelor's Degree in Business, Finance, Accounting or a related course
- At least 10 years relevant experience in financial institutions, particularly in Collection, Banking, or a related field
- At least 5 years relevant experience of managing/supervising a team
- Demonstrates excellent interpersonal skills for giving/receiving information and interacting with clients/employees
- Excellent oral and written communication skills
- Must be very detail-oriented so as to avoid the possibility of serious errors and loss
- Proficient in MS Office/Google Documents, Excel/Google Sheets, and Powerpoint/Google Slides
- Excellent analytical and judgement/problem-solving skills
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Company Car
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Life Insurance
- Paid Vacation Leave
Required Skills
- MS Office
- Interpersonal Skills
- Attention to Detail
- Communication Skills
Preferred Courses
- Business Administration
- Finance
- Accounting
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Unit 3306 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
- Industry
- Financial Services
- Vacancy
- 1 opening
About Unistar Credit and Finance Corporation
SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.