Unistar Credit and Finance Corporation
Unistar Credit and Finance Corporation

Service Desk and Application Support Associate  

Unistar Credit and Finance Corporation

  • Pasig, Philippines
    Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 2 years ago

2021-12-30T16:00:00+00:00
Job closed.

Job Description

Job Summary

The Service Desk/Application Support Associate resolves all types of IT application-related requests, including business applications, HR systems, finance systems, and others. They are also the point of contact of IT technical support to users in the Company, responsible for meeting the target service level agreement and providing excellent customer satisfaction.

Specific Duties and Responsibilities

  • Resolves all tickets assigned on time to meet and exceed the agreed SLAs, includes Incident and Service Request
  • Answers queries raised from various channels, including emails, phone calls, chats or through the system
  • Executes change request as approved and requested
  • Analyzes the workaround applied and checks for any abnormalities
  • Utilizes excellent customer service skills to exceed customers’ expectations
  • Documents records of tickets and updates status of progress
  • Communicates new information or troubleshooting progress
  • Identifies procedural or troubleshooting gaps/problems
  • Accomplishes all other related duties that maybe assign from time to time

Minimum Qualifications

  • Bachelor’s degree in any course
  • Over 1 year of relevant working experience
  • IT-related OJT is a plus
  • Good analytical and problem-solving skills
  • Good attention to detail
  • Other Skills/Competencies Required:
  • Knowledge of fundamental operations of relevant software and other IT applications
  • Able to create instruction manuals and meaningful documentation
  • Knowledgeable in using an ITSM ticketing software is a plus
  • ITIL v.3 certification is a major plus

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
Industry
Financial Services
Vacancy
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Unistar Credit and Finance Corporation

SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: