StickEarn
StickEarn

Call Center Supervisor  

StickEarn

 
  • Central Jakarta, Indonesia
    Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-29T17:00:00+00:00
Job closed.

Job Description

  • Monitoring and evaluating team performance
  • Guide and develop the team members align with department and company goals
  • Taking corrective action, if necessary.
  • Preparing reports and analysing data to assist line manager
  • Plan and implement call center strategy
  • Determine targets for call center
  • Monitors productivity of call center representatives and generates reports
  • Maintains call center database by entering and verifying information; updating contact log.
  • Improves quality results by recommending changes.
  • Keeps equipment operational by following established procedures; reporting malfunctions.

Minimum Qualifications

  • Min. 2 years of experience as a Call Center Supervisor
  • Min. Bachelor’s Degree in any major
  • Good knowledge of Ms. Office
  • Experience with performance evaluation procedures
  • Outstanding communication, interpersonal and leadership skills
  • A customer oriented and problem solving mind-set
  • Excellent organizational and time-management skills

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Transportation AllowancesTransportation Allowances
  • Medical / Health InsuranceMedical / Health Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Other

  • Sports Day
  • Fruits Day
  • I Love Monday (Sharing Session)
  • Laptop Ownership Program
  • Development Opportunities
  • Passionate, energetic and challenging work environment

Required Skills

  • MS Office
  • Problem Sensitivity
  • Customer Service
  • Time Management
  • Critical Thinking
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Jl. Letjen Suprapto No.400, RT.9/RW.7
Industry
Marketing / Advertising / Sales
Vacancy
1 opening
Website
https://stickearn.com/

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About StickEarn

Stickearn is a startup revolutionizing the out-of-home advertising landscape that connects drivers and brands looking for exposure effectively in Indonesia. In addition to providing drivers with a novel and easy way to earn additional income simply by wrapping their car with ads, our unique advertising platform also offers advertisers the convenience and flexibility of managing their advertising campaigns online.

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