Customer Care Representative

StoreHub Sdn Bhd

  • Makati, Philippines
    9th Floor, Makati, Metro Manila, Philippines
    Metro Manila
  • 30,000.00 - 40,000.00 PHP / monthPHP30,000.0040,000.0030,000.00MONTH
  • Full time
Recruiter was hiring 3 days ago

Job Description

As a member of an innovative, motivated and talented team, you will be responsible for engaging with StoreHub’s customers to understand their needs and educate them as they navigate through our system. We need our Customer Care Representative to be versatile and passionate to tackle new problems as we continue to push technology forward.

As a Customer Care Representative you are committed to answering our customer’s inquiries and resolving their issues in a timely manner, while ensuring a high level of quality and efficiency. The work is challenging, fast paced, and always on the bleeding edge. You are extremely patient, have strong interpersonal skills, an unwavering commitment to quality and a collaborative work ethic. You don’t need to be an expert or know everything about our industry (even we don’t). What we’re after is someone with a curious mind and a passion for improvement.

What you will do:

  • Engage their people-loving/people-serving skills when dealing with customers
  • Make the Customer’s Day & answering queries over the phone, email and in person
  • Engage with customers to understand their needs and educate them on StoreHub’s platform
  • Guide new customers through implementing and setting up their Point of Sales system
  • Handle customer inquiries and complaints by providing appropriate solutions within a timely manner
  • Be responsible for support tickets that come in, from the first contact with the customer up to the resolution

Minimum Qualifications

What you will need:

  • A Big passion for helping small businesses
  • Lots of self-drive with motivation and desire to succeed
  • People-Loving/People-Serving Attitude
  • Ability to speak, read, write in Tagalog and English
  • Strong conversational and rapport-building skills
  • Strong problem-solving skills
  • Numerate, analytical, with good attention to detail
  • Fast Learner
  • Willingness to “go the extra mile” if required
  • Team player that enjoys working in an energetic, fun, environment
  • Keen interest in professional development and career growth
  • Intermediate/Advanced level of Computer / Tech Savviness

There is a shift requirement. You will only work 5 days a week, but the days of your shift may include a weekend or holiday shift.

Perks and Benefits

  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Problem Sensitivity
  • Chat Support
  • Customer Service
  • Time Management
  • Technical Skills
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
100 Don Carlos Palanca, Legazpi Village
Information Technology / IT
3 openings

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About StoreHub Sdn Bhd

StoreHub is one of Southeast Asia's fastest growing technology companies with a revolutionary business platform for SMEs. We help business owners manage and grow their businesses in today’s fast changing world. From a cloud-based POS system to inventory management to e-commerce, we're building a platform for awesome businesses. As a venture-backed startup, we have been growing exponentially over the last 6 years, and now serve thousands of businesses across the world from our offices in Kuala Lumpur, Shanghai, Manila & Bangkok. Our goal is to build a culture of meaningful work, where every person on the team works towards a shared vision while engaging their role in a personally satisfying manner. The people who succeed with us are most clearly defined by their competency and humility. These are the values that are most important to us, and we expect this of every team member at StoreHub starting with our leadership team. If this is something that you resonate with, we’d love to meet you. Join us in building a new kind of organisation, one that is built upon the foundations of excellence, fun and creativity.
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