Client Service Center Associate | Casual
Sun Life of Canada (Philippines), Inc.
- Taguig, PhilippinesSun Life Centre Fifth Ave. cor. Rizal Drive, Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Job Description
Responsible for the accurate and timely scanning of NB applications, processing of payments, and resolving/facilitating simple inquiries and requests, from walk-in clients at the Client Service Center.
Accountable for ensuring that daily collections are properly accounted for, reported, and deposited within company standards; the proper safekeeping of all cash and check collections, provisional receipt booklets and official receipts.
Scans new business applications (TRAD,VUL, and MF ) following agreed upon guidelines/procedures using Client Service Center application systems and ensuring service level targets are met.
Receives and processes payments for all lines of businesses; issues official receipts, and accounts for said collections on a daily basis following agreed upon guidelines, procedures, and ensuring service levels are met.
Resolves simple types of inquiries and requests at the counter in a timely, accurate, professional and courteous manner using the various Customer Center applications/systems and ensuring counter service levels are met; escalates complex requests to immediate manager/supervisor for processes requiring changes and adjustments in their policy/plan records.
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree , any field.
- Should possess good communication skills, both written and verbal.
- Must demonstrate a strong sense of integrity
- No work experience required.
- 4 Contract position(s) available.
- 3 vacancies in Makati
- 1 vacancy in Malolos, Bulacan
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Sun Life Centre Fifth Ave. cor. Rizal Drive, Bonifacio Global City, Taguig, Metro Manila, Philippines