Desk Collection Team Leader_1901
Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Manage performance of collections relevant team within set performance trigge
- Leadership, motivation and evaluation team of operator
- Organization and management of desk collection team, (the process shifts, attendance)
- Regurarly meetings with team and management
- Hiring new operators
- Coaching of both new and existing operators
- Listening and evaluations of calls recording, feedback to operators with aim to improve collection performance
Minimum Qualifications
- Min. Diploma
- Experience in collection / call center / customer service / telesales / telemarketing
- Experience in handling team/ team management min. 2 year
- Experience handle team +/- 20 peoples
- Able to work in shift
- Able to work under pressure, learn & accept new information
- Experienced in PC skills & using MS Office
- Excellent communication & interpersonal skills
- Able to provide training to team members
- Able to communicate in English
Perks and Benefits
- Maternity & Paternity Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Gym Membership
- Performance Bonus
Required Skills
- Organizing and Planning
- MS Office
- Time Management
- Coaching
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 21 openings
About Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.