Collection Supervisor - Surabaya

Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)

  • Surabaya, Indonesia
    Surabaya, East Java (Jawa Timur), Indonesia
    East Java (Jawa Timur)
  • Full time
Posted a month ago and deadline of application is on 11 Dec
Recruiter was hiring 2 hours ago

Job Description

  • Manage performance of field collections team within set performance triggers.
  • Call every Collector with low performance and push for improvement.
  • Provide first level control and evaluation of incentives schemes.
  • Ensure consistency in collections processes, systems and reporting
  • Process improvements implementation
  • Drive team productivity and effectivity to optimize costs, improve performance.
  • Operational capacity planning, hiring and basic training of field collectors.
  • Coaching provided to team members (can manage team up to 15 employees).
  • Review and approve each Field Collector visit plan for the day.
  • Ensure Cash Collected and deposited previous day, reflects in Homer Select.
  • Collector Account Allocation, for his team.
  • Immediate resolution of debtor or client inquires.
  • Quality and performance checks of the team in field.

Minimum Qualifications

  • Min. Background education Bachelor's Degree (S1)
  • Collection / Telemarketing / Telesales / Age ncy Coordinator experience.
  • Preferably Supervisor / Coordinators specializing in Banking/Financial Services or equivalent.
  • Experience handle +/- 15 People
  • Has a motorbike and driving license
  • Experience with team management.
  • Good communication skills

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Associate / Supervisor
Job category
General Services
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Surabaya, East Java (Jawa Timur), Indonesia
HiTech Financial Services
1 opening

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About Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.