Critical Customer Care

Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)

  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted 8 months ago and deadline of application is on 2 Sep
Recruiter was hiring a day ago

Job Description

  1. Prepare log, categorize and follow up resolution of customer complaints to resolve it properly align with prevailing procedure.
  2. Prepare materials for complaints committee to ensure all the material is appropriate and accurate.
  3. Prepare internal and external reporting on complaints to ensure all the information is accurate and prepared in timely manner.
  4. Handling complaints

Minimum Qualifications

  • Strong problem solving skill
  • Excellent communication skills (by phone call, email, and face to face)
  • Pleasant personality with positive attitude and self motivated
  • Willing to work in shift, weekend and public holiday
  • English communication (Advanced)
  • MS Excel knowledge (Advanced)
  • MS Powerpoint knowledge (Advanced)
  • Experience in process quality control and measurements
  • Experience with managing documents
  • Experience with setting Service levels, KPIs and thresholds
  • Experience from Operations

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Industry
HiTech Financial Services
Vacancy
10 openings
Website
https://www.homecredit.co.id/Careers/Meet-Our-People

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About Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)

PT Home Credit Indonesia is a multi-purpose financing company that provides financing for customers – both offline and online. We also offer multi-purpose financing to our existing customers to give them confidence to move forward with their financial goals. We aspire to transform the way the world shops by making the things that matter in life affordable for our customers. Home Credit Indonesia was established in 2012. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have nearly 2,500 employees and our planning to have in the region of 6,000 colleagues by the end of 2018. This special recruitment page is intended for self driven candidates who would love to build a successful career with Home Credit Indonesia, as one of the largest international high technology financing company. If you think that you are BRAVE TO SUCCESS WITH HIGH INCENTIVES AND CAREER OPPORTUNITY, then check our page because we have plenty of positions at Collection, CRM and Operation, from Operators/Agents to Team Leaders! Be part of CHAMPION TEAM. APPLY NOW!