Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)

Critical Customer Care  

Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)

 
  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 5 years ago

2019-09-02T17:00:00+00:00
Job closed.

Job Description

  1. Prepare log, categorize and follow up resolution of customer complaints to resolve it properly align with prevailing procedure.
  2. Prepare materials for complaints committee to ensure all the material is appropriate and accurate.
  3. Prepare internal and external reporting on complaints to ensure all the information is accurate and prepared in timely manner.
  4. Handling complaints

Minimum Qualifications

  • Strong problem solving skill
  • Excellent communication skills (by phone call, email, and face to face)
  • Pleasant personality with positive attitude and self motivated
  • Willing to work in shift, weekend and public holiday
  • English communication (Advanced)
  • MS Excel knowledge (Advanced)
  • MS Powerpoint knowledge (Advanced)
  • Experience in process quality control and measurements
  • Experience with managing documents
  • Experience with setting Service levels, KPIs and thresholds
  • Experience from Operations

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Vacancy
10 openings
Website
http://career.homecredit.co.id

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: