Credit Officer  

Processes loan applications and evaluates creditworthiness based on agreed standards and requirements.

Key Responsibilities:

Loan Processing

• Receives clients and attends to their inquiries regarding loan application
• Pre-screens clients to determine their financial needs, pension type and eligibility for loan application; secures the necessary documentation to facilitate loan processing
• Conducts the appropriate verification process to determine clients’ pension status, loanable limits, and accuracy of information provided in submitted requirements
• Encodes loan information to database and prepares the necessary documentation to initiate the loan approval process
• Provides timely feedback to concerned parties (e.g. walk-ins/ sales agent) on status of application to facilitate remedial action and minimize delays in processing (e.g. due to lack of proper documentation).
• Coordinates with Head Office for loan payment processing and release; facilitates loan proceeds releasing to borrowers; conducts necessary follow-ups to ensure timely release.
• Assists the Branch Head in preparing documents/ data for management reporting.
• Identifies areas for process improvements in accordance with customer needs and company’s requirements; provides input to Branch Head/ Credit management.

1. Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
2. Coordinate with applicants/ client representatives (for institutional accounts) to obtain information for loan applications and to answer questions about the process.

Business Building

• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Review and update credit and loan files.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Compute payment schedules.
• Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
• Submit applications to credit analysts for verification and recommendation.
• Handle customer complaints and take appropriate action to resolve them.
• Work with clients to identify their financial goals and to find ways of reaching those goals.
• Negotiate payment arrangements with accounts who have delinquent loans.
• Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
  • Proactively identify and escalate areas for process / policy improvements to management and other appropriate departments
  • Make an analysis and determine the creditworthiness level of the customer, based on the application for the consumer loans granting in accordance with local regulatory acts of the Company;
  • Take decisions on the loan granting to the client;
  • Verify the reliability of personal information provided by the customer;
  • Participate in the organization of the company's work, to help increasing profits.
  • Facilitates loan releases to clients including handling and processing of loan documentation and disbursement of cash proceeds to and/or processing of account crediting for the borrower
  • Receives and address client inquiries in coordination with head office departments if necessary

Customer Relation Management

• Engages clients and attends to their inquiries according to Golden Legacy’s customer service standards.
• Suggests ways to improve customer service practices based on day-to-day client interactions in the branch.

Branch Administrative Management

• Supports and assists the Branch Head in ensuring the cleanliness and maintenance of branch premises.
• Maintains an inventory of office supplies and places orders when necessary.
• Maintains an efficient filing system for branch documents.
• Maintains a record of office expenses and provides regular reporting to Branch Head.
• Processes actions needed for branch maintenance including utility and other payments, coordination for business and local permits, and other requirements needed for the upkeep of the branch

Others:

• Performs other duties and responsibilities that may be assigned from time to time.

• College graduate
• Has some experience in customer-based companies (Customer service orientation)
• Has some familiarity with credit and collection concepts, practices, and procedures
• Experience in Loan processing and evaluation and collection, an advantage
• Proficient in relevant computer applications (database, MS Office, OpenOffice, Email)
• Experienced in clerical and administrative procedures
• Exhibits good communication skills; able to relate well with different groups
• Good organizational and multi-tasking abilities