Business Process Support Specialist (Helpdesk Ops)
Toyota Motor Philippines Corporation
- Makati, PhilippinesG.T. International Tower, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱19,000.00 - ₱21,000.00 / monthPHP190002100019000MONTH
- Full timeFULL_TIME
Expired 4 years ago
2020-01-30T16:00:00+00:00Job closed.
Job Description
- Respond to incidents raised by dealers using a helpdesk ticketing application.
- Resolve issues within a target resolution period raised by the dealers.
- Escalate issues to (internal departments, system vendor) and monitor progress.
- Analyze ticket trends, identify root causes and propose countermeasures.
- Update and create helpdesk reports and Key Performance Indicators (KPIs).
Minimum Qualifications
- Candidate must possess a degree in Business Administration/Management, Information Technology, or Industrial Engineering;
- Experience in operations or automotive dealer operations is desired, but not required.
- Preferably with experience in database management, data graphing, SAP C4C, DBM and SD.
- Must possess good customer-service orientation and coordination skills;
- Has good oral and written English communication and presentation skills;
- Has excellent analytical and problem-solving skills;
- Must be willing to work in Makati City.
Perks and Benefits
Retirement Benefit Plans
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Report Writing
- Software Testing
- Policy Creation and Implementation
- Database Software
- Document management system software
- Process Improvement
Preferred Courses
- Information Technology
- Computer Science [Software Technology]
- Industrial Engineering [Information Systems]
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- G.T. International Tower, Makati, Metro Manila, Philippines
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About Toyota Motor Philippines Corporation
Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line- up of 21* Toyota models. It has 71* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.
TMP was incorporated on August 3, 1988 as a joint venture of the following business entities:
GT Capital Holdings, Inc. (51%)
Toyota Motor Corporation (34%)
Mitsui & Co., Ltd. (15%)
TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to a number of investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan and other parts of the world. The Marketing Office of TMP is located at the 28th and 31st floors, GT Tower International, Makati City.
TMP currently produces the best-selling Innova and Vios. Its existing manufacturing plant has the capacity to produce over 55,000* units per year on two-shift production operations.
TMP operates with ten (10) organizational units: Marketing, Manufacturing, Production Control & Logistics, General Administration, Comptrollership, Treasury, Purchasing, Corporate Affairs, Vehicle Logistics and Affiliate Operations Support & Audit.
The company’s regular and outsourced manpower is composed of 3,695* Team Members.
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*as of end-December 2019