Real Time Analyst (Workforce)
Transcom
- Pasig, PhilippinesLas Fiestas, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-07-21T16:00:00+00:00Job closed.
Job Description
The Real Time Analyst will manage the assigned campaigns’ real time aspect of the business in terms of staffing, reporting, escalation and outage management within the work week. This position will be responsible in ensuring that the campaign’s Key Performance Indicators are met and provide a post mortem analysis if not. Responsible for in-week short term planning and schedule maintenance.
Minimum Qualifications
- Minimum 1 year experience as a Real Time Analyst/Mission Control Analyst in an inbound call centre.
- Has experience using WFM tools such as eWFM, Verint, IEX, etc.
- Good verbal and written communication skills. Ability to communicate in a clear and concise manner.
- Strong skills in using Microsoft Excel for reporting.
Perks and Benefits
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Gym Membership
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Free Lunch or Snacks
Life Insurance
Paid Vacation Leave
Child Care Benefits
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Las Fiestas, Pasig, Metro Manila, Philippines
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About Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals.
Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.