ServiceNow Developer  

The ServiceNow Developer is an IT position at the Applications Development Team in a CRM worldwide company. The Applications Development Team is in charge of providing Transcom Management all tools needed to manage the business. Therefore, this position will allow you to understand how a CRM company works, allowing to progress in a more senior role.

RESPONSIBILITIES

The ServiceNow Developer is responsible for the development of software/applications on the ServiceNow platform to support the company’s key departments.

• Design, development, deployment and administration of ServiceNow components such as:
  • Catalog Items
  • Forms
  • Workflows
  • Dashboards
  • Reports & Metrics
  • Service Level Agreements
• Load, transform and maintain data interfaces between ServiceNow and other systems.
• Monitor logs, performance and overall health of ServiceNow instances.
• Perform upgrades and quarterly patches as required by the ServiceNow platform.
• Contribute to the continuous improvement of processes, standards, policies, methods, and tools.
• Provide guidance and training on ServiceNow to clients and end users.
• Provide a value-added experience to clients in every interaction.

• Experience with the ServiceNow platform, specifically on Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas.
• Knowledge of IT service management and the ITIL service operations and transition processes.

Preferred:

• ITIL Foundations Certification or Certified ServiceNow Administrator/Developer.
• Experience with web UI development technologies - HTML5, CSS3, Javascript and AJAX.
• Knowledge of Agile/Scrum or Kanban methodology.