Knowledge and Support Representative
Transnational E-Business Solutions Inc.
- Taguig, PhilippinesTaguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-11T16:00:00+00:00Job closed.
Job Description
- Create articles based on the top ten (1) failure areas that customer experience
- Create videos to reduce customer and team member time to solution
- Capture pictures from the software that supports and clarifies article steps
- Build customer solution journey maps ensuring we are solving issues across a topic area
- Test and verify that other team member articles are accurate and functional prior to publication
Minimum Qualifications
- Degree in technical writing with English focus and expertise
- Driven to learn the products quickly
- Ability to document and message solutions in a stepped out, process manner
- Ability to communicate with team and customers via documentation to properly solve their issues and reduce inbound workload via cases
- Ability to work as a team to create customer journey maps and improve customer success with self-serve
- Flexible working hours
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Perks and Benefits
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Taguig, Metro Manila, Philippines
- Vacancy
- 5 openings
- Website
- https://tesi.com.ph/TESI/
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About Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.