Transnational Diversified Group
Transnational Diversified Group

Client Success Manager  

Transnational Diversified Group

 
  • Taguig, Philippines
    Penthouse Net Quad, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 3 years ago

2021-04-04T16:00:00+00:00
Job closed.

Job Description

Purpose of Position: Reporting to the Sr. Manager of Client Success, the Client Success Manager is responsible for managing relationships with our clients. This individual will manage a portfolio of customers who have implemented our phishing defense solutions with the goal of increasing product usage, driving adoption and retaining and growing revenue. This is a client advocacy role with a focus on exceeding customer expectations, delivering consistent and excellent service while ensuring our customers meet their business objectives with Cofense products.

Essential Duties/Responsibilities

  • Work with the product management and development organization to channel client feedback and solutions into future releases of the product(s).
  • Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion.
  • Collaborate with Sales to identify areas of solution expansion and adoption opportunities.
  • Develop strong customer relationships that enable Cofense to become a trusted advisor to our customers.
  • Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution.
  • Develop strong technical understanding of all Cofense products.
  • Execute programs to ensure that Cofense is fully aware of the customer’s adoption level, value realization, and overall satisfaction with the product(s).
  • Predict issues before they happen, engage clients who may potentially be at risk, gauge client’s satisfaction and identify opportunities to grow and enhance their overall security awareness training programs.
  • Assess client needs based on client health score analysis.
  • Work with clients to create tailored plans to ensure client success and achievement of client’s desired outcomes.
  • Conduct regular meetings with clients and make recommendations to provide continued success with Cofense.
  • Interact via email and phone with many clients at different stages of their phishing defense programs.
  • Responsible for the facilitation of all customer onboarding activities .
  • Act as the first point of escalation for customer issues when needed.

Minimum Qualifications

· Excellent verbal and written communications skills

· Excellent data entry skills

· Demonstrated client relationship and interpersonal skills

· Have a customer-first attitude

· High attention to detail and the ability to oversee multiple clients simultaneously

· Organized and methodical with excellent follow-through to ensure client expectations and deadlines are met

· Ability to adapt to a constantly changing environment

· Basic computer skills (Outlook, MS Word, PowerPoint, Excel, etc.)

· Knowledge of Salesforce preferred

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
TDG InHub
Industry
Conglomerate
Vacancy
10 openings
Website
http://www.tdgworld.com/

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About Transnational Diversified Group

The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as: TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service) TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services) AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services)

INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).

A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.

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