Sales Operations Administrator  

Reporting to the Manager of Contracts Administration, the Sales Operations Administrator is responsible for assisting the sales team in managing prospects and customers through the sales cycle and enhancing the productivity and success of the Sales organization.

Essential Duties/Responsibilities

Transaction Management:

• Process incoming orders and facilitate timely billing/booking processes.
• Serve as a liaison between Sales and the Legal/Finance departments.
• Track and address contract-related issues through resolution.
• Update Salesforce following guidelines and requirements; renewals, customer status, products, expiration dates, etc.
• Provide proof of delivery to end customers and partners to confirm orders are processed.
• Initiate vendor setup on the vendor portal.

Deal Desk - Quote / Salesforce support:

• Serve as primary support for complex quote development, order processing, and salesforce usage for Field Sales team.
• Assist sales team with contract requirements.
• Monitor the contract process to ensure sales representatives are adhering to standard processes.
• Monitor and maintain deal integrity and viability (Legal/Pricing/Currency)
  • Ensure the sales team adheres to company policy and acts in the best interest of the business.
  • Confirm contracts and order paperwork is accurate and logged in the appropriate systems.
  • Provide assistance with sales team members where needed to accelerate deal closure. Provide guidance when paperwork is missing or requires updating.
  • Manage the deal stage data within Salesforce as deals move through the process.
• Provide assistance to members of the sales team on the quote process and monitor for process adherence.

Salesforce Administration:

• Data Integrity – Daily review of data quality dashboard and C-level reporting, making updates as needed.
• Serve as Tier 1 user support for all Salesforce questions.

• Understanding of software sales process. Outstanding attention to detail.
• Strong communication and analytical skills.
• Ability to use Microsoft Office applications.
• Ability to interface, communicate, and present ideas in a team setting.
• Strong documentation and training skills.
• Ability to work in a fast-paced, dynamic environment with the ability to juggle multiple priorities.
• Ability to work independently, as well as part of a team.
• Team player who respects others and is an excellent listener.Candidate must possess at least a Bachelor's/College Degree , any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• 1-2 years successful experience in a sales support or related role.
• Previous experience with Salesforce is preferred.
• Preferably 1-4 Yrs Experienced Employees specializing in Sales - Engineering/Technical/IT or equivalent.
• 5 Full-Time position(s) available.