Cybersecurity T1 Technical Support Representative | Temporary Work from Home | Taguig
Transnational Diversified Group
- Taguig City, PhilippinesWestern Bicutan, Taguig City, Metro Manila, PhilippinesTaguig CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ContractualCONTRACTOR
Expired a month ago
2024-03-28T02:49:00.707602+00:00Job closed.
Job Description
- Monitor the Zendesk ticket queue for support tickets and follow internal workflow for on-call escalations.
- Provide troubleshooting and resolution to basic product questions and technical issues.
- Respond to emails, chat sessions and phone calls in a professional and timely manner.
- Obtain, evaluate and research relevant data to resolve customer inquiries and issues, recording detail, including actions taken, in the Zendesk tickets.
- Monitor Support queue to ensure tickets are properly processed, coded, and assigned.
- Provide additional project-based support across a variety of company initiatives.
Minimum Qualifications
- 1-2 years supporting customers in a technical environment.
- Previous experience working in a ticketing system.
- Strong work ethic and willing to work the graveyard shift with minimal supervision.
- Bachelor’s degree in Computer Science, or equivalent work experience.
- Basic HTML skills preferred.
- Basic IT troubleshooting abilities preferred.
- Basic understanding of messaging, SMTP and email hygiene products preferred.
- Basic understanding of spear phishing and the risk it presents to large enterprises preferred.
- Excellent verbal and written communications skills, and strong keyboarding and telephone etiquette
- Strong customer-service orientation and a commitment to achieve outstanding customer satisfaction.
- Have a natural love of multi-tasking and is able to manage changing or conflicting priorities, and multiple support cases simultaneously.
- Superior attention to detail and accuracy skills
- Ability to sit and type for an extended amount of time while taking cases through chat, email and phones (wireless headset)
- Strong critical thinking skills; a problem solver who thinks “Outside the box.”
- Team Player who respects others’ ideas and is an excellent listener.
- Amenable to be hired for a 1-year contract with the possibility of absorption
- Willing to go on 10-hour shifts every Friday, Saturday, Sunday, and Monday from 10:00 pm to 8:00 am, Manila Time
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- TDG In.Hub, HMRID Property, Km 12, AFP-RSBS Industrial Park, East Service Road, Western Bicutan, Taguig City
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About Transnational Diversified Group
The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as:
TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service)
TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services)
AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services)
INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.