L2 LINUX Administrator | Temporary Work from Home | Taguig
Transnational Diversified Group
- Taguig, PhilippinesPenthouse Net Quad, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 3 years ago
2021-09-30T16:00:00+00:00Job closed.
Job Description
- Provide post-sales phone and email support to the customers
- Work closely with Escalation Engineers to help replicate problems
- Participate in weekend on-call support as needed
- Respond to community forums
- Resolve customer escalations and drive process/policy improvements through root cause analysis
- Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance
- Work closely with Sales Engineers & Consultants to ensure successful customer software deployments
- Participate in projects that enhance the quality or efficiency of support and other teams
- Perform Designated Support Engineer duties for Premium+ customers as needed
Minimum Qualifications
- BS degree or equivalent (BS degree in Computer Science / Computer Engineering is a plus)
- At least 3 years of technical support or system administration experience with enterprise software
- At least 1 year of hands-on administration experience in at least one of the most common UNIX platforms (Linux, Solaris, AIX, HPUX), macOS X and Windows Server platforms
- Good knowledge of Microsoft Active Directory, Kerberos, and LDAP technologies (highly desirable)
- Knowledge of MS SQL Server (highly desirable)
- Familiarity with CRM tools, specifically Salesforce.com
- Proactive with a positive attitude
- Track record in providing outstanding and unparalleled customer service
- Strong communications skills (verbal and written) and outstanding interpersonal skills
- Demonstrate a strong work ethic with a willingness to do what it takes to get the job done
- Quick learner with desire to learn new tools and techniques
- Excellent analytical, troubleshooting and interpersonal skills
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- TDG In.Hub, HMRID Property, Km 12, AFP-RSBS Industrial Park, East Service Road, Western Bicutan, Taguig City
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About Transnational Diversified Group
The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as:
TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service)
TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services)
AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services)
INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.