Tier 2 Support Engineer

Transnational E-Business Solutions Inc.

  • Taguig, Philippines
    3rd floor, 3rd floor, The inHub, HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City in front of AFP RSBS Industrial Park., Taguig, Metro Manila, Philippines, Taguig, Metro Manila, Philippines
    Metro Manila
  • 40,000.00 - 55,000.00 PHP / monthPHP40,000.0055,000.0040,000.00MONTH
  • Full time
Posted 11 days ago and deadline of application is on 2 Mar
Recruiter was hiring an hour ago

Job Description

    • Resolving technical problems of assigned cases
    • Creation of and ability to troubleshoot PowerShell scripts
    • Ability to write SQL queries and understand database structure
    • Participate in group problem solving meetings to overcome challenging issues
    • Researching and solving complex issues
    • Working closely with Team Lead to meet SLA and customer requirements
    • Test and verify product functionality to reproduce customer issues
    • Document detailed failure and solution information within cases

Minimum Qualifications

    • 2+ years in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
    • 2-year degree required; 4-year degree preferred
    • Experience with SQL 2008 R2 or higher
    • Ability to write and demonstrate SQL queries SQL scripts and perform SQL table review
    • Experience with PowerShell scripting preferred
    • Knowledge of installing and maintaining webservers (IIS and Apache)
    • Prior working experience with .NET applications is highly desired
    • Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
    • Strong written and verbal English skills required
    • Ability to work with diverse worldwide team members and management
    • Azure and/or AWS support experiences a plus
    • One weekend rotation per quarter

Perks and Benefits

  • Work from Home Work from Home
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances Transportation Allowances
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
TDG In.Hub, AFP-RSBS Industrial Park, Western Bicutan, Taguig City
Computer Software / Engineering
5 openings

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About Transnational E-Business Solutions Inc.

Transnational E-Business Solutions, Inc. (TESI) is a Business Process Outsourcing (BPO)company incorporated in March 2001, as an IT - enabled and BPO Shared Services provider to Transnational Diversified Group’s(TDG) member companies, principals and joint-venture partners and external clients. TESI provides business process outsourcing, business process reengineering, business process management, contact center services, application development, computer based training development, remote data processing , web development and technical support services. In June 2001, TESI was able to obtain Philippine’s Board of Investments’ Pioneer status as a new IT company service firm in the field of information technology services providing application development, IT outsourcing and IT consulting services.