Tier 3 Support Engineer
Transnational E-Business Solutions Inc.
- Taguig, PhilippinesTDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- 50,000.00 - 68,000.00 PHP / monthPHP50,000.0068,000.0050,000.00MONTH
- Full time
Posted 11 days ago and deadline of application is on 30 Mar
Recruiter was hiring 2 hours ago
Job Description
The Support Escalation Engineer (Tier 3) holds a cyber security or like certificate, supports multiple products and works with team experts including development to solve escalated issues for the worldwide support team.
- Solve and manage escalated customer issues
- Can create and troubleshoot PowerShell scripts.
- Ability to write SQL queries and understands database structure
- Provide team mentoring and leadership
- Research and solve complex issues
- Work closely with Team Lead to meet SLA and custoer requirements
- Creation of technical documents and articles for team and customer use
Minimum Qualifications
- 2 or 4 year degree is required
- More than 3 years of experience is software customer service and support experience is required.
- More than 2 years of using or performing administration of Microsoft SharePoint preferred.
- Knowledge of O365, Azure and cloud solutions is a plus.
- Excellent interpersonal. and verbal English communication, writter and presentation skills required.
Perks and Benefits
Paid Holidays
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Jobs Summary
- Job level
- Associate / Supervisor
- Job category
- IT and Software
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- TDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park
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About Transnational E-Business Solutions Inc.
Transnational E-Business Solutions, Inc. (TESI) is a Business Process Outsourcing (BPO)company incorporated in March 2001, as an IT - enabled and BPO Shared Services provider to Transnational Diversified Group’s(TDG) member companies, principals and joint-venture partners and external clients. TESI provides business process outsourcing, business process reengineering, business process management, contact center services, application development, computer based training development, remote data processing , web development and technical support services. In June 2001, TESI was able to obtain Philippine’s Board of Investments’ Pioneer status as a new IT company service firm in the field of information technology services providing application development, IT outsourcing and IT consulting services.