Technical Support Engineer
Trend Micro Inc.
- Pasig, Philippines, 8F Tower 2 Rockwell Business Center, Ortigas Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-04-17T06:18:17.200568+00:00Job closed.
Job Description
- Provides frontline Technical Support through Phone, Email, or Chat for Trend Micro Small/ Medium Sized Enterprise Customers
- Identify product problem/s, deliver troubleshooting steps, root cause analysis to resolve cases
- Willing to provide Weekend Support whenever necessary
- Proactively improves and upgrades technical knowledge and skills through self-paced learning, training, and certification
- Shares knowledge through technical sharing and training, solution contribution, and self-service participation
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
- At least 1-year work experience in IT or Technical Support related field.
- With acceptable knowledge and skills in Networking e.g. Cisco, Linksys
- Willing to handle cases from Enterprise Customers through calls, email or chat.
- Good English Communication skills
- Willing to be assigned to shifting schedule.
- Fresh Graduates are welcome to apply.
Required Skills
- Network Administration
- Windows Server
- Technical Support
- Information security
- Computer Troubleshooting
- Linux
- Cisco Networking (CCNA)
Preferred Courses
- Information Technology
- Computer Science
- Computer Engineering
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 8F Tower 2 Rockwell Business Center, Ortigas Avenue, Pasig, Metro Manila, Philippines
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About Trend Micro Inc.
At Trend Micro, extraordinary comes daily. With a committed team of 1,000+ strong threat intelligence experts, we keep the world safe by supplying efficient security services designed to survey, protect, and provide solutions for physical, virtual and in-the-cloud environments. We're ordinary people doing the extraordinary, securing the landscape at a global scale.