NOC Team Leader

Trends Group, Inc.

  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Recruiter was hiring a day ago

Job Description

CORE RESPONSIBILITIES

  • To accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.

BUSINESS RELATIONSHIP MANAGEMENT

  • To professionally represent Trends management; enriching client relationships and providing expertise, composure and competence.

SERVICE OPERATIONS MANAGEMENT

  • Reviews and approves advisory
  • Reporting to immediate head on significant events that happened on the assigned shift and ensuring smooth and orderly transition to the incoming team member.

SERVICE OPERATIONS MANAGEMENT - EVENT & MONITORING MANAGEMENT

  • To assist and guide NOC Analysts in the monitoring of infrastructure events for proper categorization and prioritization.
  • To assist and guide NOC Analysts in the creation and updating of tickets.
  • Provide assistance and appropriate actions in remediation of critical infrastructure incidents.
  • To ensure events and activities are properly coordinated between On-Site Team and SOC/NOC teams

SERVICE OPERATIONS MANAGEMENT - INCIDENT MANAGEMENT

  • To act as an Incident Handler for P1 and P2 incidents
  • Escalate to Incident Manager for P1 and P2 incidents
  • For non P1 and non P2 incidents
  • Manages Incidents
  • Manages escalation
  • Communicates with Trends Operations Engineer and provide/communicate update to Client and Trends internal resources (SDM, SOC Manager, Service Management Head, MICTS Head)

ORGANIZATIONAL DEVELOPMENT - TEAM MANAGEMENT

  • Supervises the operations and ensure it is in accordance with the support and operation policies, protocols and procedures
  • Train and coach new member going on board, specifically on policies and process
  • Responsible for providing task assignments for resource within his team
  • Conduct performance review of his team members

CHANGE MANAGEMENT

  • To supervise the implementation of changes.

INFORMATION MANAGEMENT

  • To promote and contribute to TOC's information and knowledge repository.

Minimum Qualifications

  • Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
  • Have at least 4 years working experience in a NOC Operations environment
  • Have at least 3 years working experience in a Operations Support (Level 3) environment monitoring mission critical systems
  • Have at least 2 years working experience as a Supervisor/Team-Lead in an Operations Support (Level 3) environment
  • Have at least 4 -years’ working experience coordinating with partners and clients
  • Must work well under pressure
  • Must have good interpersonal skills
  • Must be proactive when identifying potential issues
  • Must show strong & effective coaching capabilities
  • Must show strong customer management skills
  • Must prepare well-organized and comprehensive reports tailored to its audience
  • Able to effectively assess tasks & risks to prioritize work
  • Able to approach a complex task by breaking it down into its component parts and considering each part in detail
  • Trainings and Certifications Requirement
    • ITIL Foundation
    • Cisco Certified Network Associate (CCNA)
  • Routing and Switching
  • Wireless

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.trends.com.ph

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
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