Trends Group, Inc.
Trends Group, Inc.

IT Service Desk & Support  

Trends Group, Inc.

  • Cebu City, Philippines
    11th Floor, 105 H.V. Dela Costa , Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
  • Full timeFULL_TIME

Expired a year ago

Job closed.

Job Description

• Responsible for the installation, set-up, maintenance, troubleshooting, repair and back up of laptop, desktop,
printer, biometrics device and CCTV.
• Receive and respond to incoming calls and email messages, queries, complaints, and requests for technical
assistance and support.
• Identify, analyze, gather information, resolve, route, and/or appropriately escalate user issues and conduct
follow-up to ensure proper actions and resolutions were taken.
• Run diagnostic programs, analyze and record results for appropriate action.
• Create or record requests, update, monitor, manage and close tickets/cases in incident management or
ticketing tool.
• Backup, reimage, reformat and restore laptops and desktops.
• Assist in canvassing of IT materials, equipment and licenses as required by the business units and coordinate
with suppliers and vendors if necessary.
• Maintain and update records, IT asset inventory lists, CIT request forms, acknowledgment receipts,
agreements, delivery receipts, etc.
• Actively participate in the status meeting to communicate progress and escalate risks and roadblocks.
• Prepare training materials and provide assistance in conducting the training to users or other members of
the team.
• Responsible for the information security within the company by protecting confidential information from
unauthorized access, ensuring the integrity of the information and information system, taking appropriate
measures to manage security risks and following and complying with the laws, legislations and terms of

Minimum Qualifications

A. Minimum Education
• Graduate of Computer Science or equivalent

B. Minimum Experience/Training
• With 2 to 3 years relevant experience in IT support
• Familiarity, knowledge and some experiences with the following is an advantage:

o Laptop, desktop and printer troubleshooting, repair and backup
o CCTV cameras and video storage
o IP phones and multimedia
o Network switches and routers
o Biometric devices
o TeamViewer, Webex and remote desktop
o VPN client and endpoint protection (Anti-virus)

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Trends Plaza Building F. Ramos Street Cebu City
Information Technology / IT
1 opening

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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