IC/UNDP/SP4N-LAPOR/115/2019 International Consultant for roadmap and masterplan development on performance monitoring strategy for evaluating the national public complaint handling system LAPOR!  

Scope of Work

The Individual Consultant will work with PMU of SP4N-LAPOR project and undertake the following tasks:

1. Developing inception report which consists:

1. Desk review and field assessment on performance monitoring strategy development that includes:

• Background, objective, expected output and work plan;
• Theoretical framework for the monitoring and evaluation strategy;
• Instrument or tool or checklist of data collection;

b. International lesson learned on public service performance and evaluation strategy;

2. Developing draft report on performance monitoring and evaluation strategy which covers:

1. Background, objective, expected output, and theoretical framework;
2. International lesson learned on performance monitoring and evaluation strategy on public service;
3. Current performance monitoring and evaluation strategy;
4. Gap analysis of the current performance monitoring and evaluation strategy against the ultimate strategic goal and function of the LAPOR! system;
5. Proposed performance monitoring and evaluation strategy the LAPOR! system;
6. Performance monitoring and evaluation indicators for the implementation of SP4N-LAPOR! system.
7. Proposed gender indicator of performance monitoring and evaluation for the implementation of SP4N-LAPOR!.
8. Master plan of performance monitoring and evaluation strategy 2019 -2024.

1. Developing final report on performance monitoring strategy of SP4N-LAPOR!

Deliverables/ Outputs

1st payment will be made upon submission of the following outputs:

Inception report which includes:

a. Desk review and field assessment on performance monitoring strategy development that includes:

- Background, objective, expected output and work plan;

- Theoretical framework for the monitoring strategy formulation justification;

- Instrument or tool or checklist of data collection;

b. International lesson learned on public service performance evaluation strategy;

2nd payment will be made upon submission of the following outputs:

1. Developing draft report on performance monitoring and evaluation strategy which covers:

1. 1. Background, objective, expected output, and theoretical framework;
   2. International lesson learned on performance monitoring and evaluation strategy on public service;
   3. Current performance monitoring and evaluation strategy;
   4. Gap analysis of the current performance monitoring and evaluation strategy against the ultimate strategic goal and function of the LAPOR! system;
   5. Proposed performance monitoring and evaluation strategy for the implementation of SP4N LAPOR! system;
   6. Performance monitoring and evaluation indicators for the implementation of SP4N LAPOR! system.
   7. Proposed gender indicator of performance monitoring and evaluation for the implementation of SP4N-LAPOR!.
   8. Master plan of performance monitoring strategy 2019 -2024.

2. Minutes of relevant meetings or workshop;

3rd payment will be made upon submission of the following outputs:

1. Developing final report on performance monitoring strategy of SP4N-LAPOR!;

2. Minutes of relevant meetings or workshop;

Link to the relevant IC Advertisement: https://procurement-notices.undp.org/view_notice.cfm?notice_id=61203

• Academic Qualifications:

  At least Master’s degree in social science, management, public policy, statistic or other related discipline, and

  Years of experience:

• Minimum 8 years of professional experience in monitoring and evaluation system;
• International experience in designing and developing monitoring and evaluation strategy and conducting monitoring and evaluation using quantitative and qualitative method in development program;
• Strong understanding government policy and government administration as well as in operation management in public service;
• Have working experience with government sector in providing technical expertise in public service and/or public management area;
• Strong experience in writing reports.

• III. Competencies and special skills requirement:

• Practical experience in monitoring and evaluation in public organizations at the national and regional level;
• Experience in designing and formulating strategic policy in relation with public service management;
• Experience in development research and report writing through a participatory approach;
• Excellent public speaking and presentation skills;
• Fluency in English with excellent written communication skills, and strong experience writing research and project reports;
• Having a good understanding of gender equality/gender mainstreaming;
• Have ability to work effectively in a team;
• Having initiative, flexibility and innovation;
• Global mind-set;
• Ability to work in a multicultural environment and limited supervision;
• Fluency in English with excellent written communication skills;
• Fluency in Bahasa Indonesia would be an asset.