IC/UNDP/SP4N-LAPOR/116/2019 - National Consultant for roadmap and masterplan development on performance monitoring strategy for evaluating the national public complaint handling system LAPOR!  

Job Description/Scope of Work and Deliverable :
Scope of Work
Under supervision from National Project Manager of SP4N-LAPOR!, the Individual Consultant will work together with international consultant and undertake the following tasks:

1. Together with international consultant on developing inception report which consists:
a. Desk review and field assessment on performance monitoring strategy development that includes:
- Background, objective, expected output and work plan;
- Theoretical framework for the monitoring and evaluation strategy;
- Instrument or tool or checklist of data collection;
b. International lesson learned on public service performance and evaluation strategy;

2. Together with international consultant on developing draft report on performance monitoring and evaluation strategy which covers:
a. Background, objective, expected output, and theoretical framework;
b. International lesson learned on performance monitoring and evaluation strategy on public service;
c. Current performance monitoring and evaluation strategy;
d. Gap analysis of the current performance monitoring and evaluation strategy against the ultimate strategic goal and function of the LAPOR! system;
e. Proposed performance monitoring and evaluation strategy the LAPOR! system;
f. Performance monitoring and evaluation indicators for the implementation of SP4N-LAPOR! system.
g. Proposed gender indicator of performance monitoring and evaluation for the implementation of SP4N-LAPOR!.
h. Master plan of performance monitoring and evaluation strategy 2019 -2024.

3. Together with international consultant on developing final report on performance monitoring strategy of SP4N-LAPOR!

Link to the relevant IC Advertisement: https://procurement-notices.undp.org/view_notice.cfm?notice_id=61206

Minimum Qualification and Experience:

Academic Qualifications:

At least Master’s degree in social science, management, public policy or other related discipline with at least 8 years’ experience in statistic and/or quantitative monitoring and evaluation method, and

Years of experience:

• Minimum 8 years of professional experience in monitoring and evaluation system;
• Experienced in designing and developing monitoring and evaluation strategy and conducting monitoring and evaluation using quantitative method in development program;
• Strong understanding government policy and government administration as well as on operation management in public service;
• Have working experience with government sector in providing technical expertise in public service and/or public management area;
• Strong experience in writing reports;

Competencies and special skills requirement:

• Practical experience in monitoring and evaluation in public organizations at the national and regional level;
• Experience in designing and formulating strategic policy in relation with public service management;
• Experience in development research and report writing through a participatory approach;
• Excellent public speaking and presentation skills;
• Fluency in English with excellent written communication skills, and strong experience writing research and project reports;
• Having a good understanding of gender equality/gender mainstreaming;
• Have ability to work effectively in a team;
• Having initiative, flexibility and innovation;
• Global mind-set;
• Ability to work in a multicultural environment and limited supervision;

Fluency in English with excellent written communication skill.