Manage Service Engineer
Verint
- Central Jakarta, Indonesia, Menara Batavia, lt. 26, jl.K.H Mas mansyur Kav 126, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 6 years ago
2018-03-12T17:00:00+00:00Job closed.
Job Description
- To provide first class support across the whole customer base
- To perform technical root cause analysis of production problems.
- Prioritizing enquiries/problems across different customers to meet contractual SLAs, whilst being able to clearly and promptly identify any issues to be escalated or assigned to another team.
- Investigating defects/issues with the aim of providing resolution within agreed timescales.
- To maintain internal and external relationships, and communicate directly with customers.
Minimum Qualifications
- BSc in Computer Science, Information Technology or related field or equivalent education and work experience;
- 1+ year of experience in Application Support
- 1+ year of experience in working with MS SQL Server and Oracle database.
- 1+ year having knowledge of enterprise Java development.
- Preferably have ability to develop server monitoring script
- Good ability problem solving skills.
- Ability to explain technical specifications to business users in non-technical terms.
- Have attention to detail; Have troubleshooting skills.
- Good time management skills; strong ability to self-manage; sense of teamwork;
- Must possess strong interpersonal skills as well as good written and verbal skills;
- Willingness to travel both locally and internationally.
Perks and Benefits
Medical, Prescription, Dental, or Vision Plans
Medical / Health Insurance
Transportation Allowances
Gym Membership
Performance Bonus
Required Skills
- HTML
- Java
- Amazon Web Services
- JavaScript
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Menara Batavia, lt. 26, jl.K.H Mas mansyur Kav 126, Central Jakarta, DKI Jakarta, Indonesia
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About Verint
Verint® is a global leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Our core product focused on CRM Customer Engagement Management, and Workforce Optimization Application.
Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100 companies and government agencies worldwide, use Verint Actionable Intelligence solutions to power their customer engagement and cyber intelligence operations.
Our portfolio of Actionable Intelligence Solutions turns structured and unstructured information into insights by leveraging machine learning technology and advanced analytics.
Verint offer Competitive Compensation & Benefit, Limited Flexible Working Hour, and the opportunity for you to be exposed to international experience both onsite and offshore such as Dublins, Glasgow, Santa Clara & Redford California, Singapore, Hongkong, Belfast, Sydney, Tokyo, etc.