Customer Service Support Agent | Fashion Account | AU Day Shift | Work From Home  

Our member company, The Volte is a fast-growing fashion tech startup. The Volte is a marketplace connecting borrowers and lenders of designer fashion. The Volte has over 50,000 dresses listed with lenders all over Australia. We’re now growing faster than ever and are keen to ensure that we meet our customers’ high expectations. They’re a small team but are looking to continue to grow as they scale in Australia and internationally.

Primary Function

A Customer Service Representative is responsible for providing a high level of service to customers via phone, live chat and email.

Responsibilities

• Communicating to customers via voice and email
• Replying to chat inquiries from customers
• Making outbound phone calls to customers as required
• Taking in inbound calls
• Achieving KPI’s as set by the Call Center Team Leader

Personal Development

• Actively seeks feedback from direct reports and team
• Demonstrate a desire to grow and learn.
• Share in establishing change processes for self as required
• Works well under pressure

Compensation Package & Benefits

• Base Pay: P20,000 – P30,000
• Allowance: P2,500 (internet/electricity)
• HMO after 3 Month Training Period
• P2,900 allowance for (SSS, Pag-ibig, Phil-Health)
• Paid Leaves
• 13th Month Pay

Location: Remote, Work From Home

Working Hours: 9am to 6pm AU time, (6am to 3pm Manila)

* Pre-Screening will be done via Video Call

What are we Looking for?

• Excellent written and fluent verbal communication skills
• Strong understanding of customer service
• Negotiation skills for sales and resolving issues.
• Fast and accurate typing skills
• Excellent spelling and grammar
• Capable of solving problems and handling complaints.
• Ability to show empathetic customer service, take ownership and responsibility of all situations.
• Attention to detail.
• Work well in a team environment.
• Passion and enthusiasm
• Strong work ethic contributes a very professional attitude towards all aspects of work.
• Preferably college graduate and with minimum of 2 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry
  

Technology Requirements

• A dedicated quiet workspace at home and with a good internet connection (minimum 25mbs)
• A desktop or laptop computer (3rd generation or higher) at least i3 or equivalent processor at least 8 GB ram and windows 7 and above or MAX OSX operating system
• Headset with extended microphone, a noise canceling headset is a must.
• High- definition (HD) external or integrated webcam with at least 720p resolution