Customer Promise Specialist

Wirecard Asia Pacific

  • South Jakarta City, Indonesia
    26, Menara Mulia, Karet Semanggi, South Jakarta City, Jakarta, Indonesia, South Jakarta City, Jakarta, Indonesia
    South Jakarta City
  • Full time
Posted 7 days ago and deadline of application is on 6 Jan
Recruiter was hiring 11 hours ago

Customer Promise Specialist

Wirecard Asia Pacific

Job Description

  • Focus in Sales Contract Management in supporting the Account Manager in acquiring new customers including supporting any operational and contractual issue including collecting any data or documents required for account set up.
  • Ensure compliance with the Sales Contract and Pricing policy for all customers, be gatekeeper, ensuring all information provided to set up a new cards customer is complete and right first time, a customer offer is compliant with the offer book, and supported by the required evidence of approval per MOA (extended to all Silver, Gold, and Platinum customers), Completing the MK Denials as part of the Trade Controls.
  • Act as a focal point, on behalf of the AM assigned to her/him for any internal issue (credit, CSC, territory manager, etc.) and further cascade information to relevant internal parties where necessary including supporting on ad-hoc reports for their customers. Also support AMs in the process of up-selling Customer with MI standard tools (such as web portal etc.) or escalate to marketing team for the necessary product developments.
  • Monitor completion of Set Up activities and identify/escalate any delays – Administer Customer Set Up and Amend Form; Monitor completion of amendment activities and identify/escalate if any delays.
  • New customers welcome and support. Provide support to customers around administrative support as follow up to AM activities (e.g. to check whether admin help is required, if all documentations are understood, liaise with customer staff to complete complex request).
  • Responds to customer queries in a timely and accurate manner. Work with customer service center to ensure any queries received by them are resolved promptly.

Minimum Qualifications

  • Minimum Bachelor Degree in any major from reputable university with GPA > 3.00.
  • Proficient in English and Bahasa, both oral and written.
  • Personality traits – good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Proven ability in customer relationship management.
  • Stress tolerance and able to work under pressured environment.
  • At least 3-4 years of experiences in sales support/related are required for this position.
  • Applicants must be willing to work in Talavera Office Park, South Jakarta

Perks and Benefits

  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Child Care Benefits Child Care Benefits
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Menara Mulia, Karet Semanggi, South Jakarta City, Jakarta, Indonesia
Information Technology / IT
1 opening

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About Wirecard Asia Pacific

Wirecard is one of the international providers of electronic payment processing and risk management solutions. Worldwide, Wirecard Group supports over 16,000 companies from various industries in their efforts to automate their payment processes and to minimize fraud.   In Indonesia, PT. Prima Vista Solusi, Wirecard’s wholly-owned subsidiary has been supporting Indonesian banks and financial institution for over 12 years. With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institution to enable the latest technology innovations boost the growth of electronic payment in Indonesia. Wirecard MPOS and e-commerce has enabled consumers to transact conveniently and securely around the world, hence now we would like to introduce the solution for Indonesia.   Wirecard’s customer base spans across many industries, including retail sales, e-commerce, government and financial service providers. Renowned organizations and companies around the world trust in Wirecard’s services.