YaoYao Philippines Info Tech Inc.
YaoYao Philippines Info Tech Inc.

Customer Service Representative (CSR)  

YaoYao Philippines Info Tech Inc.

 
  • Taguig, Philippines
    2706, The Trade & Financial Tower, 7th Ave, 1634 Makati, Philippines, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱20,000.00 - ₱27,000.00 / month
    PHP
    20000
    27000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 8 months ago

2023-07-29T07:15:48.382057+00:00
Job closed.

Job Description

Job Highlights

1. Challenging and fast-paced work environment.

2. Healthy work culture with a

3. Know more about the e-commerce and online selling industry.

Job Description

Main Responsibilities:

1. Responsible for the live chat communication (pre-sales & after-sales) of PH customers.

2. Responsible for the maintenance of private messages and comments on the brand's official social media.

3. Respond to customer needs in a timely manner, guide purchases, and improve

customer retention and conversion of consultation.

4. Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.

5. Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.

6. Participate in cross-department/cross-team communication, and promote the rapid

resolution of various pre-sales and after-sales problems.

7. Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.

Minimum Qualifications

Qualifications

1. Has the ability to create and/or produce documents.

2. Fluent (listening, speaking, reading, writing) in Tagalog and English (Mandarin is a plus).

3. Good learning ability, communication skills, execution ability and comprehension ability.

4. Experience working in customer service teams, particularly for e-commerce platforms.

5. Responsible and pays close attention to detail.

Required Skills

  • Customer Service
  • Communication Skills
  • Speaking

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Sometimes
Office Address
The Trade & Financial Tower, 7th Ave, 1634 Makati, Philippines
Vacancy
1 opening

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About YaoYao Philippines Info Tech Inc.

We cover home appliances and home decorations, which are mainly distributed and sold in the biggest online channels in SEA (i.e. Lazada, Shopee, and Tiktok).

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