Job closed.
Job Description
- Posts room charges and taxes to guest accounts.
- Checks that all charges are assigned to the appropriate departments.
- Verifies that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary, and that they have been correctly posted and allocated into PMS system.
- Verifies that all charges posted from ancillary revenue sources reached the correct guest folios and also not missing.
- Prints up to and files reservations for the next business day.
- Verifies all account postings and balances.
- Verifies that room rates are correct and posts those rates to guest accounts.
- Monitors the current status of coupon, discount, and other promotional programs.
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Prepares a summary of cash, check, and credit card activities.
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
- Runs the End of Day procedure on PMS.
- Must have complete knowledge of emergency procedures.
- Balances the day’s charges, making corrections as necessary.
- Schedules wake-up calls for the following morning.
- Understand principles of auditing, balancing, and closing out accounts.
- Knows how to operate PMS softwares and other front office equipment.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in any field.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employee specialized in Finance - Audit/Taxation or equivalent.
Perks and Benefits
- Paid Sick Leave
- Paid Vacation Leave
- Medical / Health Insurance
- Employee Discounts
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Taguig, Metro Manila, Philippines
About ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?