ZEN Rooms
ZEN Rooms

CRM Manager  

ZEN Rooms

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-05-30T16:00:00+00:00
Job closed.

Job Description

In this role, you'll be responsible for the impact of the communications that provide customers with content and information that retains and builds relationships via email, SMS, and push notifications and in-app messaging. You'll work on all stages of the customer lifecycle, starting from their first stay through churn. You'll create local strategies and marketing tactics to deepen loyalty and engagement across the active customer base, as well as re-engage and rebuild relationships with customers who have taken a break.


You’ll have the support of a design, copy and analytics team and the ability to partner with product and engineering to bring complex, high-impact new campaigns to life in a way that engages drivers.

What You’ll Do

  • Collaborate with a team of highly effective lifecycle marketers managing, focusing on building strong and lasting relationships with our customers
  • Establish, report on, and improve KPIs for the active customer cohort
  • Help define the tools and technology required to deliver real-time, highly relevant, personalized communications for drivers
  • Empower and enable local marketing teams to achieve business goals through communications

Minimum Qualifications

  • Experience with retention or loyalty marketing - can create and execute data-driven marketing strategies and campaigns end to end
  • A track-record of demonstrable business results through testing and deploying effective marketing campaigns across channels
  • Strong familiarity with CRM technology including ESPs, push, SMS, in app messages, segmentation tools, and complex data structures and systems
  • Bachelor's degree or equivalent experience, Master’s preferred.
  • Willing to work in Makati

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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