ZEN Rooms
ZEN Rooms

Operations Manager for Hotels  

ZEN Rooms

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-18T16:00:00+00:00
Job closed.

Job Description

Come to change travel in Asia!

ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Hotel Operations Manager to lead the growth and success of the individual hotels that ZEN Rooms own

About ZEN

Seeded by Rocket Internet in 2015, we are on a mission to provide technology-driven solutions to create exponential growth in the Southeast Asian travel and hospitality industry. We partner with thousands of small hotels and improve the value for money by maximizing their potential through different facets: tech, sales, customer service, and operational efficiencies.

We have now grown to be the #1 hotel chain in the Philippines and have attained the highest customer satisfaction ratings in Southeast Asia in the budget hotel segment. We are backed by top-notch investors such as the #1 Korean travel group: Yanolja, leading telecommunication company Ooredoo, and Rocket Internet, the most successful emerging markets investor behind multi-billion dollar companies such as Lazada, Zalando, Daraz, Groupon, Foodpanda and Jumia. We want your help to empower people to travel more and pay less and become #1, not just in Southeast Asia, but across all 7 continents!

The ZEN Tribe

We are a team of over 300 people constantly disrupting the hospitality industry. Our team is composed of resourceful and creative individuals who are from the best universities around the world. We are a young global team, coming from over 15 countries. Our offices are located in the Philippines, Indonesia, Malaysia, Thailand, and Singapore.

Each member of our team is constantly challenged to grow and take on responsibilities. This is why career progression in the company is rapid for individuals who are dynamic, proactive, and ambitious. We have created a very collaborative working environment where every individual is empowered to make a difference, regardless of hierarchy. Become part of a tribe that loves the hospitality industry, that cares about each other, and that changes the traveling experience of ZEN’s ever-growing customer base.


About the role

The Hotel Operations Manager will be responsible for taking the hotel team of ZEN Rooms to greater heights through the successful and efficient branding of each ZEN Rooms hotel and through successfuly managing the team.

Responsibilities:

  • Report primarily to Head of Hotel Operations and secondary to Account Manager
  • Onboarding of all new hotels nationwide (audit, photoshoot, extranet training, branding)
  • Work in improving customer satisfaction in all partner hotels nationwide
  • Facilitate improvement of partner hotels’ facilities and training of their staff
  • Installation of ZEN Rooms branding materials in all partner hotels
  • Assist in photoshoots/photo editing for the company
  • Supervision of duties, the performance of all hotel staff
  • Coordinates between ZEN Rooms and hotel ownership
  • Monitors and consolidates all sources of income
  • Ensures that the quality standards of ZEN Rooms are applied and maintained
  • Monitors the correct use of hotel equipment, supplies, resources
  • Responsible for special maintenance fund and allocates it when needed

Minimum Qualifications

What profile are we looking for?

Mindset:

  • Open to take on responsibility and work under pressure
  • Detail driven and meticulous
  • Ready to experience the pace and fast growth of an eCommerce startup
  • Analytical & has a problem solving attitude

Academic and Professional Background:

  • Graduate of any 4-year course
  • At least 3 year(s) of senior leadership and management experience
  • Proven track record of delivering high levels of performance, sustained customer satisfaction and consistently achieving business goals

Skillsets:

  • Must be willing to work in Makati
  • Must be fluent in English
  • Excellent knowledge of Microsoft Office and ability to maximize the use of new technologies for you and your team.
  • Proficient in Excel
  • Able to demonstrate company Behavioral competencies and Leadership and Management standards.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Taguig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
4 openings
Website
https://zen-hs.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: