Customer Happiness Custodian | Makati  

Come change the Travel Sector!

ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Customer Happiness Custodian to implement and create strategic ways to fulfill customer satisfaction.

Responsibilities

• Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
• Be responsible for committed deliverables and accountable to colleagues for the success of the team
• Management of large amounts of inbound and outbound telephone calls as well as emails & chats (60% - international customers/partners)
• Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
• Pro-actively searching for new opportunities to improve job performance as well as customer satisfaction

Academic/ Professional Background

• Experience in handling direct customer service support
• Candidate must possess at least a Bachelor's Degree in any field.

Mindset

• A lateral thinker with a hand on can-do attitude
• Capability and willingness to learn quickly and change procedures to fit an ever-evolving operation process.
• Excellent written and spoken English
• Pro-active and self-driven to look for opportunities to change the travel sector

Skillsets

• Clear, consistent and concise communication skills.
• High attentive rate to details and data
• Proficient in various MS Office applications
• Has a knack in solving analytical & situational problems