ZEN Rooms
ZEN Rooms

Reservation Assistant Manager  

ZEN Rooms

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-23T16:00:00+00:00
Job closed.

Job Description

Come Change the Travel Sector!

ZEN Rooms, one of the fastest-growing startups in Southeast Asia, is searching for a Reservation Assistant Manager to expand its successful business.

About ZEN

We are an operating system for Southeast Asian budget & mid-range hotels. We allow our hotel clients to be more productive and competitive: increase revenue, optimize cost base, and increase guest trust & satisfaction. Through technological and operational solutions, we address the deep, widespread inefficiencies in the Southeast Asian budget & mid-range hospitality sector.

By helping Southeast Asian hotels operate more efficiently: better value-for-money and safer, ZEN contributes daily to democratizing travel in Southeast Asia. Millions of travelers looking for the best value-for-money stay at ZEN franchised or operated properties each year.

ZEN Group is backed by the #1 Korean travel group Yanolja (funded by Booking.com/Agoda) and a leading group of institutional technology investors including Rocket Internet (behind Lazada etc)

About the role

We are currently looking for a skilled and passionate Reservation Assistant Manager to become part of our international team of highly talented and motivated people. As a Reservation Assistant Manager in ZENRooms, you will be responsible for ensuring smooth operations of the department and focus on continuous improvement.

You will be responsible for:

  • Control and monitor daily reservation activities
  • Lead, motivate, and develop the teams: Reservations & Payments. Provide thought leadership, strategic insight, and clear communication (written and verbal) to the team
  • Ensure clear SOPs and processing guidelines for reservations and payments across global and regional channels, ensure the accuracy of transaction records and deliver excellent service to our clients (hotel owners/ managers/guests)
  • Track, analyze and report on operations metrics
  • Work closely with other teams to identify the roots of potential problems and develop sustainable solutions
  • Ensure the accuracy and timely collections of payments from Online and Offline travel agents. Coordinate with parties to resolve any bottlenecks
  • Responding in a highly logical and prompt manner in solving ad-hoc issues related to reservations improvement matters
  • Preparing weekly performance reports for the board of managers

Minimum Qualifications

  • At least 2-3 years of people management experience.
  • Experience in the e-commerce industry is highly preferred.
  • Preferably to have knowledge of OTAs (Online Travel Agency) and PMS (property management system)
  • Excellent knowledge of Microsoft Office and Microsoft Excel and the ability to maximize the use of new technologies for you and your team.
  • Bachelor's Degree from Top Universities (Local or Foreign).

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Lower Ground, Bonifacio Technology Center, 31st Street, Taguig, Metro Manila
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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