ISO 17100:2015 Certified 

In a world that gets even smaller and more interconnected, all kinds of products and services enter new markets every day, making it a fundamental challenge for producers and consumers to understand and be understood. Better communication means better access to more choices, thus better lives.

QwertyWorks believes that no machine can ever connect people better than human linguists who can capture original content, context and tone and convey it into the ever-evolving local language.

In 2001, we filled the need to help develop the industry of localization in the Philippines by establishing Touchbase, our team that specializes in Philippine languages. Years of Continuous Improvement enabled us to sustain the "Quality in Quantity” balance and pursue excellence in every project we handle.

Today, QwertyWorks is composed of both Touchbase and TeamGlocal—our international language department—allowing us to connect producers with consumers speaking over 60 languages in 75 country-markets around the globe.

Our track record spans diverse industries including Information Technology, Law, Health, Marketing/Advertising, and Entertainment having rendered not just translation but also quality assurance, transcription, subtitling, bug fixing, user acceptance testing, and market research.

QwertyWorks

Job Responsibilities:

<ul>
	<li>Manages the performance of the external linguists by utilizing available performance tracking tools.</li>
	<li>Ensures linguists' availability and capacity to be able to meet the clients Service Level Requirement.</li>
	<li>Maintains an accurate record of linguist profile, rates and assignment prioritization rating.</li>
	<li>Develops a strategy on effectively pooling linguist applicants and validating their qualifications.</li>
	<li>Ensures linguist satisfaction by identifying their needs and providing support as necessary.</li>
	<li>Controls monthly project cost by effectively negotiating rates with linguists and monitoring accounts payables.</li>
	<li>Supports the production team by providing insights and data related to the job scope.</li>
</ul>

Organizing and Planning

Interviewing and Hiring

Project Management

Technical Skills

Critical Thinking

Communication Skills

Negotiation

Vendor Coordinator

JoyRide is the first and only homegrown superapp in the Philippines that offers a diverse range of ride-hailing and delivery services. With over 10 million app downloads, JoyRide operates 24/7 in different cities, catering to the needs of commuters in Metro Manila, Rizal, Bulacan, Cavite, Laguna, Cebu, and Baguio City, and soon set to expand its services to Pampanga and Ilocos Norte. JoyRide began its journey as a Motorcycle Taxi (MC Taxi) service, challenging the existing ride-hailing monopoly in the country, and has now expanded to offering 4-wheel options like JoyRide Car, JoyRide Taxi Cab, and JoyRide Super Taxi. Guided by its vision of becoming the country's premier mobility company, JoyRide is steadfast in its commitment to continually explore accessible, efficient, and innovative technology-driven mobility solutions that empower and positively impact the various communities it serves.

JoyRide PH

Operations Supervisor

Responsibilities:

<ul>
	<li>Lead the recruitment and onboarding processes for new drivers, ensuring a smooth and efficient procedure flow.</li>
	<li>Develop and implement innovative strategies and procedures to optimize operational efficiency and productivity.</li>
	<li>Gather, analyze, and act upon feedback and issues from drivers, continuously improving our operational processes.</li>
	<li>Identify trends, risks, and opportunities that may impact the business, and develop proactive solutions.</li>
	<li>Collaborate closely with departments such as Driver Management, Marketing, Product Development, Special Projects, and Offsite Operations to drive cross-functional initiatives.</li>
	<li>Perform other duties as assigned to support the overall success of the operations team.</li>
</ul>

Creative Thinking

Business Analysis

Attention to Detail

Risk Management

Customer Service

Data Management

Operations Supervisor

Application Support Manager

We are seeking a highly skilled and experienced Application Support Manager to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations within a SaaS environment, with substantial experience in cloud applications and platforms. This individual will collaborate closely with Engineering Managers and Support Group Managers to ensure all reported issues are addressed and monitored until resolution.

Key Responsibilities:

<ul>
	<li>Oversee the technical operations and lead the technical support team to ensure the highest quality of service and operational efficiency.</li>
	<li>Develop, implement, and optimize incident management processes to ensure timely resolution of all reported issues.</li>
	<li>Work closely with Engineering Managers and Support Group Managers to monitor and manage incidents, ensuring they are tracked from reporting through to resolution.</li>
	<li>Establish and maintain performance metrics to monitor the effectiveness of the technical support team and identify areas for improvement.</li>
	<li>Provide technical guidance and support to the team, fostering a culture of continuous learning and development.</li>
	<li>Manage escalations and ensure that critical issues are addressed promptly and effectively.</li>
	<li>Implement best practices for system monitoring, maintenance, and support to minimize downtime and improve system reliability.</li>
	<li>Collaborate with product development teams to understand new features and changes, ensuring the support team is well-prepared to assist users.</li>
	<li>Drive initiatives to improve customer satisfaction and operational efficiency.</li>
	<li>Stay updated on the latest industry trends and technologies to ensure our technical support operations remain at the cutting edge.</li>
</ul>

Kalibrr Job Search

Vendor Coordinator

Operations Supervisor

Application Support Manager