MS Engineer L2
NTT INDONESIA TECHNOLOGY
- Jakarta Selatan, IndonesiaRT18/RW04, Jalan Prof. Dr. Satrio, Karet Kuningan Kel., Setia Budi, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
Job Description
- Proactively monitors the work queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
- Identifies problems and errors before they impact a client’s service.
- Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
- Leads and manages all initial client escalation for operational issues.
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
- Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Kualifikasi Minimum
Requirement:
- Bachelor degree from well-known & reputable universities
- Has a minimum 3 - 5 years of experience with network security
- Has a experience to lead a team would be an advantage
- Has a good track record with proactive support, planning, & deployment solutions
Technical Requirement:
- Has a valid & active certificate for professional level is a must (Check point Certified Security Expert / Palo Alto Networks Certified Network Security / CCNP-Security / Fortinet Certified Professional-Network Security / F5-303 ASM Specialist)
- Must be familiar with security concept, network security devices (Firewall, Sandbox), endpoint protection, WAF, security parimeter & data center
- Familiar with Palo Alto, Check point, Fortinet would be an advantage
Fasilitas dan Tunjangan
- Medical / Health Insurance
- Maternity & Paternity Leave
Keahlian yang diperlukan
- Network Security
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- DBS Tower 22nd floor, Jl. Prof. DR. Satrio No.Kav. 3 - 5, RT.18/RW.4, Kuningan, Karet Kuningan, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940
Tentang NTT INDONESIA TECHNOLOGY
NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
NTT Ltd. helps client by deliver a secure and connected future that empowers our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.
Visit us at services.global.ntt