Business Development Associate  

A. Client Understanding & Market Insight

• Conduct interviews with clients and churned users to extract valuable business insights.
• Document client use cases and business processes related to MileApp's implementation.
• Maintain an updated Ideal Customer Profile (ICP) and identify new trends or verticals.

B. CRM Management

• Maintain CRM accuracy and data integrity (e.g., lead status, ICP tagging, funnel progression).
• Ensure sales feedback loops are documented and regularly reviewed.

C. Churn Analysis

• Conduct structured interviews with churned customers.
• Analyze and summarize reasons for churn to support improvements in product, sales, and marketing.

D. Content Development

• Create business case studies and whitepapers highlighting successful MileApp implementations.
• Collaborate with internal stakeholders to create content aligned with the sales funnel (nurturing stage, decision stage, etc.).

E. Website & Collateral Management

• Manage website and landing page content related to product features, industries, and use cases.
• Work with product and design teams to ensure all feature updates are reflected in our messaging.

A. Must-Have Qualifications

• Minimum 3 years of experience in business development, customer success, marketing, or a similar role in B2B/SaaS.
• Familiarity with CRM platforms (HubSpot preferred).
• Strong writing and research skills.
• Analytical mindset with the ability to draw insights from customer interviews or data.
• Comfortable working cross-functionally with sales, marketing, and product teams.

B. Preferred Qualifications

• It's a remote position; however, preference will be given to candidates based in Jabodetabek for better collaboration and occasional in-person meetings.
• Prior exposure to transportation, logistics, field force management, or SaaS industries.
• Experience developing sales content, case studies, or customer-facing documentation.
• Background in account-based marketing or lead qualification frameworks.