Home Credit Indonesia
Home Credit Indonesia

Collection QA Manager  

Home Credit Indonesia

  • South Jakarta, Indonesia
    9, South Jakarta, DKI Jakarta, Plaza Oleos, Indonesia
    South Jakarta
    DKI Jakarta
  • Full timeFULL_TIME

Expired 19 hours ago

Job closed.

Job Description

In this position, you will responsible to:

  • Analyze current manpower capacity and ensure its aligned with current budget.
  • Work with internal audit team to provide evaluation report to support internal audit process.
  • Develop action plan based on finding or suggestion from other team (CX and CCC).
  • Develop new process and procedure as part of improvement in Desk Collection area and ensure all process are documented.
  • Control and Monitoring the process on Desk and ensure all process is align with current policy and procedure.
  • Propose suggestion for improvement based on quality finding and feedback.
  • Prepare communication to all the Desk Collection division related to the current or new procedure in the Desk Collection Department.
  • Lead calibration process in internal Desk Collection Quality team to ensure each member have the same knowledge.
  • Monitor coaching process between quality specialist and operator to ensure the feedback given can be implemented and will be useful for future performance improvement.

Minimum Qualifications

We looking for talent with below requirements:

  • University degree background.
  • Have min. 3 years’ experience Quality Assurance assistant manager or lead, preferably from financial industry.
  • Have experience in Collection will give additional advantage.
  • Experience in team management.
  • Strong in data and numbers analysis with a good logical thinking.
  • Advance using Ms Office (specifically, advance data processing and analysis with Ms Excel).
  • Excellence communication in English both written and spoken.

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Data Analysis
  • Microsoft / MS Excel
  • Microsoft / MS Office

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Accounting and Finance
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
1 opening

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About Home Credit Indonesia

Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline. We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world. Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.

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