ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Analyze Mitra churn and retention trends by location to identify improvement areas.</li>
	<li>Design and execute Mitra engagement programs such as loyalty, rewards, and refreshment/treatment initiatives.</li>
	<li>Conduct Training Needs Analysis (TNA) and refresh Mitra training curriculum as needed.</li>
	<li>Carry out Pre-Test, Post-Test, and Trainer Satisfaction evaluations to measure training effectiveness.</li>
	<li>Review KPI and performance data to assess program impact.</li>
	<li>Maintain and update Pulse Check trackers to monitor engagement and satisfaction.</li>
	<li>Build and manage dashboards for churn, engagement, and satisfaction scores.</li>
	<li>Collaborate and communicate closely with Ground Operations and Process Excellence (PX) teams to align initiatives.</li>
	<li>Review existing engagement and training programs regularly to identify pain points and improvement opportunities.</li>
</ul>

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Mitra Retention Supervisor