Our History PT. MASTERSYSTEM INFOTAMA (MSI) was established in July 1994. Through the long journey, Mastersystem has developed into one of the leading ICT infrastructures providers and dominates not only the enterprise banking market in Indonesia, but also in oil and gas, enterprise and telecommunication industry. Headquartered in Jakarta, MSI has branch office in Surabaya, East Java. MSI has more than 400 employees now with the majority are certified professionals. As our commitment to deliver high quality standard of services, we comply with ISO standard i.e. ISO 9001:2015 (Quality Management) and ISO/IEC 20000-1:2011 (IT Service Management) to serve our customers better. 1994 Establishment as a PC distributor 1996- 1999 Beginning of network and system integration business, Clients: 20 2004 Cisco Gold Partner, Microsoft Large Account Reseller, HP First Tier Partner, Clients: 60, 2009 Beginning of data driven solution era, Clients: 140 2011 Virtual Desktop Infrastructure 2013 - 2014 Security Analytics and Contact Center, Clients: 250 2016 Big Data Analytics and API Gateway, Clients: 500 2018 - Now Next Gen Technologies (AI, IoT), Focus on Intellectual Property, Clients: 1000+ Why Mastersystem Infotama Driven by technology powered business innovation and committed to bridge the gap between technology and business needs, we empowering business by building, integrating, and providing consultation the customers need. Proven track record of success selling in a highly competitive environment, Mastersystem Infotama offers decades of experience to deliver quality solutions and help your organization to stay on top of the market trends and strengthening your value propositions to keep growing. Awards & Recognitions Mastersystem Infotama - 2018 Infoblox Top ASEAN Partner of the Year Mastersystem Infotama - 2018 Cisco Most Innovative Partner of the Year Mastersystem Infotama - 2018 Cloudera Strategic Deal of the Year Mastersystem Infotama - 2018 Redhat Ready Partner of the Year Mastersystem Infotama - 2018 Cisco APJC Digital Innovation Award Mastersystem Infotama - 2017 Cisco Partner of the Year Mastersystem Infotama - 2017 Microsoft Country Partner of the Year Mastersystem Infotama - 2017 Citrix ASEAN Special Recognition Mastersystem Infotama - 2017 HP Fastest Growing Hybrid IT Corporate Reseller & PS Our Vision, Mission & Value Vision To be Indonesia leader in ICT industry. Mission Bring value to all the stakeholders. Empowering business with innovative technologies, solutions and services. Our Core Value E excellence T teamwork H honesty I innovation C competence

PT Mastersystem Infotama

<ul>
	<li>Supports the presales process </li>
	<li>Support Sales team for answering RFI, RFP and BOM</li>
	<li>Work closely with internal product team</li>
	<li>PoC</li>
	<li>Work closely with the Sales team in articulating solutions to customer</li>
	<li>Work closely with the Delivery team in providing pre-project scope of work, to size for professional services</li>
	<li>Gather the Business and technical requirement and develop cost effective solution for the customer</li>
	<li>Develop proposal documentation, pricing, and statements of work for customers</li>
	<li>Learn other digital technologies, from a high level, that may enhance the customer’s experience</li>
	<li>Obtain and maintain certifications for the different product lines available</li>
</ul>

Presales Engineer

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT Metrodata Electronics, Tbk

<ul>
	<li>Maintain and immediate do remediation on the Tickets related to Network Performance and service degradation</li>
	<li>Send the ist Communication notification to users which is validated by company via email or intranet, and closing and/or escalating the ticket to Company’s IT staff in case of necessity. The ticket will not be closed until company agrees that the issue is resolved.</li>
	<li>Maintain Fortinet Appliances on the Firewalls</li>
	<li>Maintain cisco Communication Servers and avaya pbx system</li>
	<li>Ensure the VoIP network has a qos</li>
	<li>Check the status of a registeredit Infrastructure to ensure that it is operating within acceptable limits</li>
	<li>To respond events generated by monitored device by creating ticket incident and assigned to concern parties</li>
	<li>To get acknowledge from concern parties that ticket has been response</li>
	<li>Send the IST Communication notification to users which is validated by company via email or intranet</li>
	<li>Be responsible for responding to alerts generated by the monitoring system, covering incident ticket creation, incident notification to company, Level-1 analysis and troubleshooting.</li>
	<li>Incident Report as part of vendor’s responsibility must be submitted immediately after troubleshooting to company’s it Staff completed with analysis and taken actions.</li>
	<li>Incident Report (could be using Flash Info mechanism) must be escalated it to all concern parties. Time to produce Flash Info will follow the sla defined later (example below 20 minutes).</li>
	<li>Use Tools to monitor the availability of systems servers and network line (i.e. Solarwind, etc).</li>
	<li>Proactively raise incident / problem into operational service desk or ticketing system regarding project activity where required</li>
	<li>Supporting for network and service desk improvement</li>
	<li>Implement pre approve standard change (change request management regarding project based)</li>
	<li>Provide risk or advice regarding pre-implementation project where required</li>
	<li>Proactively reminder or notify the team regarding project process and timeline implementation</li>
</ul>

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Presales Engineer

Network Engineer