Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
 
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
 
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.


PT Tiga Daya Digital Indonesia (Eksad Technology)

<ul>
	<li>Melakukan perancangan, konfigurasi/implementasi, troubleshooting, manajemen perangkat, serta maintenance jaringan internal perusahaan.</li>
	<li>Membina kerja sama dan mengelola kinerja operasional bersama vendor pihak ke-3.</li>
	<li>Menerapkan policy, SOP dan working instruction yang sesuai best practices industri, dan secara proaktif mencari serta melakukan improvement.</li>
</ul>

Network Engineer

OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.

OttoDigital Group

<ul>
	<li>Provide system network design and IT (Topology, Single-Line Diagram, Layout), and technical documents (Configuration Guide, Equipment list, Function Matrix, Mop)</li>
	<li>BOQ items review, make sure the items and quantity match with project needed</li>
	<li>Configure and manage the network system and IT equipment (Switch, router, server, etc.)</li>
	<li>Checking the equipment’s function and system that was mounted, and operate the network and IT equipment pre-handover to operation team</li>
	<li>Maintenance and operate IT system network in the H2 Office, make sure the system is provided and the function work properly</li>
</ul>

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

<ul>
	<li>Generate Low Level and High-Level Design of Network Infrastructure.</li>
	<li>Perform to install, configure and testing devices of Project Implementation</li>
	<li>Perform to troubleshoot technical issue in Project.</li>
	<li>Act as a Technical Leader in Project Implementation.</li>
</ul>

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

<ul>
	<li>Melakukan feasibility study terkait proses pengembangan network.</li>
	<li>Berkoordinasi dengan fungsi dan cabang terkait dalam pengembangan network.</li>
	<li>Melakukan network maintenance seperti update ID network, pemetaan karyawan, mempersiapkan data perijinan network secara periodik.</li>
	<li>Melakukan eksekusi pengembangan network dan memastikan operasional network terkait berjalan dengan optimal baik sebelum maupun sesudah proses pengembangan.</li>
	<li>Membuat tools dan memonitoring kondisi infrastruktur seluruh network secara periodic</li>
	<li>Menganalisa kebutuhan network terkait infrastruktur</li>
	<li>Menganalisa titik dan lokasi network berdasarkan hasil dari feasibility study yang dilakukan</li>
</ul>

Network Development Officer

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Running Availability, Capacity, IT procedures on Network Infrastructure. </li>
	<li>Running troubleshooting procedures on Network Infrastructure. </li>
	<li>Managing Internet Services for Use by all users according to the Service Level set. </li>
	<li>Managing all network routing &amp; switching configurations on controllers-based architecture according to the network design set. </li>
	<li>Implementing security policy procedures on Network Infrastructure </li>
	<li>Running Availability, Capacity, IT procedures on Network Infrastructure. </li>
</ul>

Network Engineer Corporate IT &IS

Secure Parking adalah perusahaan jasa perparkiran yang telah hadir di Indonesia sejak Oktober 1992, dimana diawali dengan mendapatkan kepercayaan untuk mengelola sebidang lahan berupa tanah kosong di sebuah area di Jakarta Pusat.

Berbicara mengenai bisnis perparkiran saat itu, sangatlah identik dengan kehidupan yang keras, premanisme, pelayanan yang minim dan tanpa akuntabilitas yang jelas. Untuk itu Secure Parking hadir di Indonesia dengan tekad ingin menciptakan bisnis perparkiran menjadi sektor usaha yang dikelola dengan profesional yang memiliki kualitas sumber daya manusia yang profesional, mempergunakan teknologi yang selalu disesuaikan dengan perkembangan jaman, pertanggungjawaban keuangan yang transparan dan mengedepankan pelayanan yang prima terhadap pengguna jasa
Secure Parking.

Sampai saat ini, Secure Parking telah mendapatkan kepercayaan untuk mengelola lebih dari 1300 lokasi yang tersebar di seluruh kota di Indonesia dengan total lebih dari 1.000.000.000 marka parkir dan mempekerjakan lebih dari 11.000 tenaga kerja yang terlatih dan terampil.

Untuk mewujudkan komitmen kerja nyata kami kepada masyarakat luas di tanah air, Secure Parking selalu melakukan survey secara regular untuk memastikan kepuasan dari seluruh pengguna jasa Secure Parking. Sehingga apabila ada hal-hal yang perlu ditingkatkan maka Secure Parking akan senantiasa memperbaikinya demi terwujudnya kepuasan pengguna jasa Secure Parking.

Secure Parking

<ul>
	<li>Survey ke lokasi-lokasi utk kebutuhan jaringan kabel data dan komputerisasi</li>
	<li>Membuat, mengajukan topologi network dan kebutuhan komputerisasi</li>
	<li>Mengawasi pekerjaan jaringan kabel dan instalasi jaringan peralatan komputerisasi</li>
	<li>Troubleshooting jaringan komputerisasi</li>
	<li>Support masalah jaringan kabel data langsung ke lokasi dalam kota atau luar kota</li>
	<li>Menyiapkan / melengkapi dokumentasi yang di perlukan</li>
</ul>

IT Network Support dan Site Support

<ul>
	<li>Create and post content on KG Radio Social Media (Instagram and TikTok)</li>
	<li>Maintain KG Radio Social Media activities on daily basis</li>
	<li>Develop, implement and manage the company’s social media strategy</li>
	<li>Set social media performance metrics</li>
	<li>Plan content calendars and manage the day-to-day messaging, monitoring, and moderation of all social media channels</li>
	<li>Brainstorm and brief visual and copy ideas with designer team members</li>
	<li>Interact with social media followers through comments or direct messages</li>
	<li>Track performance of social media campaigns, content, and overall health of social handles</li>
</ul>

Social Media and Community Officer KG Radio Network

<ul>
	<li>Provide first-line technical support to internal and external users (if applicable) via phone, email, or in person. 
	 </li>
	<li>Diagnose and troubleshoot hardware, software, and network problems. 
	 </li>
	<li>Resolve common issues independently using established protocols and knowledge base resources. 
	 </li>
	<li>Escalate complex or unresolved issues to senior technicians or other relevant teams. 
	 </li>
	<li>Document support interactions and solutions for future reference. 
	 </li>
	<li>Maintain and update knowledge base articles with new information and solutions.</li>
</ul>

IT Service Desk

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Description:

<ul>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Assist in assigning new shoppers / auditors in Americas / Europe region</li>
</ul>

Customer Service

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Role Objective: 
Act as the primary point of contact for students, ensuring excellent service quality, fostering strong relationships, and guiding them through their learning journey. This role involves managing student accounts, providing personalized course consultations, and driving retention through renewals and engagement initiatives.

Key Responsibilities:

<ul>
	<li>Serve as a dedicated account manager for students, ensuring a smooth and fulfilling learning experience.</li>
	<li>Build and maintain strong relationships with students through regular check-ins and progress tracking.</li>
	<li>Guide students in achieving their learning goals by offering tailored course recommendations.</li>
	<li>Manage student account renewals and drive loyalty program participation.</li>
	<li>Collaborate with internal teams to enhance student satisfaction and retention.</li>
	<li>Organize and oversee engagement events at the learning center to foster a supportive community.</li>
</ul>

Relationship Management

Persuasion and Negotiation

Sales and Marketing Knowledge

Public Speaking

Communication Skills

Service Consultant

PT Global Urban Esensial is a member of Dexagroup, one of Indonesia's largest ethical pharmaceutical company that engage in digital area. Aligning with technology advancement, PT Global Urban Esensial reaches the society wider, answering the society's needs for easier access to digital, and to be a leader in pharmaceutical business.

With our strong technology team, valuable contents, reliable operating system, and our marketing team, we are bringing our services to the society through our brands. They are Goapotik.com, an online marketplace that fulfills healthcare needs, guesehat.com a one-stop E- Health Solution, and Teman Bumil, an application that supports pregnant women.

PT Global Urban Esensial

<ul>
	<li>Menjawab panggilan, email, WhatsApp dan mengelola semua kebutuhan dari Apotek atau merchant dan Marketplace untuk membantu mengatasi kendala yang terjadi.</li>
	<li>Mengatur and menyelesaikan komplain sesuai Service Level Agreement (SLA).</li>
	<li>Melakukan proses identifikasi pertanyaan yang masuk lalu mengeskalasikan ke tim terkait jika dibutuhkan.</li>
	<li>Menjaga dan meningkatkan performa dari setiap Apotek atau Merchant.</li>
	<li>Melakukan cek verifikasi order.</li>
</ul>

PT Royal Trust adalah perusahaan perdagangan yang berdiri sejak tahun 2005 dan telah memiliki ijin resmi dari BAPPEBTI dan sudah menjadi keanggotaan pada Bursa Berjangka Jakarta (BBJ) dan Kliring Berjangka Indonesia (KBI).

PT Royal Trust yang bergerak dibidang Perdagangan Berjangka Multilateral dan Perdagangan Berjangka Derivatif produk-produk yang diperdagangkan meliputi dari Emas Loco London, Foreign Exchange (Forex) dan Cross Rate.

Sebagai salah satu perusahaan perdagangan berjangka terkemuka di Indonesia, perusahaan ini telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi lainnya.

Dalam aktivitas perdagangan, PT Royal Trust berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka nasional dan internasional serta didukung oleh para professional yang berpengalaman di industri berjangka.

Melalui penyediaan informasi dan layanan berkualitas, PT Royal Trust berupaya menjaga tingkat kepuasan nasabah.

Visi
Menjadi perusahaan perdagangan berjangka dengan pangsa pasar yang luas khususnya ditingkat Nasional dengan menciptakan Image of Transparent Investment.

Misi
- Berusaha berperan aktif dalam mensosialisasikan Bursa Berjangka agar dapat diterima masyarakat dengan baik.
- Aktif dalam membangun Industri Berjangka yang transparan, kredibel, dan berintegritas.
- Memberi pelayanan purna waktu dengan sumber daya manusia yang kompeten dan profesional.

PT. Royal Trust

<ul>
	<li>Melayani complaint dan kebutuhan client</li>
	<li>Melakukan report terkait complaint dan kebutuhan client kepada divisi terkait</li>
	<li>Memberikan informasi yang lengkap seputar produk perusahaan sesuai kebutuhan pelanggan, calon pelanggan, dan non-pelanggan.</li>
	<li>Menjawab pertanyaan yang berkaitan dengan kebijakan, prosedur, dan aturan yang berlaku di perusahaan.</li>
	<li>Menjadi perantara pelanggan dan perusahaan dengan cara meneruskan keluhan</li>
</ul>

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh. </li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Branch Depok

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
	<li>Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.</li>
	<li>Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.</li>
</ul>

Customer Service Branch Bekasi

<ul>
	<li>Memberikan informasi mengenai persyaratan pembiayaan, angsuran, perhitungan pelunasan kepada konsumen walk in</li>
	<li>Menerima dan merespon telepon dari konsumen</li>
	<li>Melakukan stock opname transaksi keuangan setiap hari.</li>
	<li>Memberikan penawaran kembali kepada konsumen untuk repeat order</li>
</ul>

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