Junior Quality Assurance Specialist

Home Credit Indonesia

  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted 6 months ago and deadline of application is on 4 Jan
Recruiter was hiring 8 hours ago

Junior Quality Assurance Specialist

Home Credit Indonesia

Job Description

  • Monitoring incoming high priority case that received from all fraud channels to ensure they are investigated by AF Investigators and done within SLA.
  • Check all sample cases that investigated by AF Investigator and ensure every sample cases are investigated properly based on AF policy and procedure. Prepare quality check report and give recommendation about the sample case to direct superior to be used as based on investigator's bonus data.
  • Conduct quality checking by sampling case to other related department or unit due to anticipate fraud (Operation, Sales support, Security)
  • Tracking the investigation process, analyze and interact with investigator to ensure the investigators are understand the purpose of investigation.
  • Monitoring, reviewing and updating Matrix or script of Fingerprint, Welcome Call, Suspicious Document, Hotline Fraud, Complaint, GSPN – AF Tools to ensure all process related with AF is running effectively.
  • Review traininig strategy of Risk and regularly up date and review training material recommendation about AF to sales training so that every SA will have proper knowledge about AF.
  • Liaise with QA from other related department to order to improve anti-fraud strategy
  • Review and update procedures and assist in the development and implementation of procedures as required.

Minimum Qualifications

  • Bachelor Degree from reputable University
  • At least 1 year experience as a Quality Assurance review for solution design and process improvement
  • English is must

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Industry
Hi-Tech Financial Services
Vacancy
1 opening
Website
https://www.homecredit.co.id/Careers/Careers-with-Us

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About Home Credit Indonesia

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and our planning to have in the region of 14,000+ colleagues by the end of 2018. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.