AVIATOUR merupakah Perusahan Tour dan Travel terkemuka di Indonesia, didirikan sejak tahun 1999 dan merupakan top 10 travel agency di Indonesia.

RANGE OF SERVICES: Worldwide Outbound Tour Programs | Inbound & Domestic Tour Programs | Incentive Customized Tour Programs | Meeting, Convention & Exhibition | International & Domestic Ticketing | International & Domestic Airlines Reservations | International & Domestic Hotel & Package Reservations | International & Domestic Individual Free & Easy Packages | Travel Document Facilities | Airport Handling Services | Worldwide Cruise Package Programs.

COMPANY STRENGTH: Highly reputed International Standard Travel Agent in Indonesia | Pleasant, helpful, well-educated and professionalized staff | Sixteen years of experience in travel management | Strength relationship with the airlines, hotel and suppliers.

Avia Tour

Job Description:

<ul>
	<li>Dealing with incoming calls and assist traveler with their travel inquiries from air ticket, accommodation, travel document, insurance and transportation rental.</li>
	<li>Selling all product tour and ticket (domestic and international), including insurance and documents.</li>
	<li>Using GDS Ticketing (Galileo/Sabre/Amadeus/Althea) in Expert Level for Issued/Reissued Domestic and International Ticketing</li>
	<li>Strong Selling Skills in Tour Packages as FIT, Group and Incentives Program would be prioritized</li>
	<li>Explain to guests or customers as needed on their way.</li>
	<li>Diagnose traveler problem and complain and work with the supervisor to provide a possible solution.</li>
	<li>Convince new customers or guests especially who have never doing travelling.</li>
	<li>Handling Customer Selling Airlines ticket &amp; all kind travel products.</li>
	<li>Responsible in order.</li>
	<li>Maintain a good relationship with clients and suppliers.</li>
	<li>Deliver a high level bespoke luxury holiday with attention to details and exceptional customer service.</li>
	<li>Able to supply clients with essential travel documents needed as well as extensive destination information and useful travel guides.</li>
</ul>

Senior Travel Consultant

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Job Descriptions : 

<ul>
	<li>Supervise and support a team of agents responsible for:</li>
	<li>Handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>Managing email, chat, and voice communications with suppliers.</li>
	<li>Processing and confirming clients' travel booking itineraries with high accuracy.</li>
	<li>Ensure team members follow detailed instructions and adhere to established operational guidelines.</li>
	<li>Monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>Provide coaching, mentoring, and performance feedback to team members.</li>
	<li>Identify workflow issues or system limitations and escalate them promptly to relevant stakeholders.</li>
	<li>Collaborate with other departments to ensure smooth handling of operational processes and client satisfaction.</li>
	<li>Generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

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Senior Travel Consultant

[Fluent in English] Customer Support Team Leader