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My Mountain Mover Inc.

Instruction &amp; Training Delivery (35%)

Teach the Dental VA Essentials Live Training, focusing on core dental front-office workflows including patient scheduling, registration, insurance verification, treatment coordination, referrals, and EHR navigation

Lead live and recorded training sessions focused on call handling, tone, patient coordination, and dental clinic workflow accuracy

Facilitate mock call scenarios and scheduling exercises to simulate real dental clinic situations

Train learners on handling multi-line phones, appointment types (new patient, recall, emergency), provider calendars, and patient concerns

 

Learner Support &amp; Technical Guidance (20%)

Respond to learner questions on scheduling scenarios, dental insurance checks, treatment coordination, and documentation

Coach learners on tone, professionalism, and real-time decision-making during patient calls

Identify common workflow misunderstandings and coordinate content updates with the SME Lead

 

Content &amp; Curriculum Support (15%)

Support development of micro-modules covering call handling, scheduling logic, dental insurance verification, treatment coordination, and EHR best practices

Recommend updates based on dental clinic needs, learner performance trends, and system changes

 

Evaluation &amp; Performance Assessment (15%)

Conduct Skills Evaluation Interviews (SEIs) to assess communication skills, system navigation, and workflow accuracy

Track learner progress via Salesforce, TalentLMS, and dental receptionist–specific checklists

Lead recovery training sessions for cancelled VAs based on skill gaps in dental front-office tasks

Deliver structured feedback and escalate retraining needs as required

 

Compliance &amp; Documentation (15%)

Reinforce HIPAA compliance in patient communication, scheduling notes, and documentation

Teach proper documentation inside dental EHR systems and accurate note-taking aligned with clinic standards

Dental Receptionist Training Coordinator

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

As a Cyberbacker, you will:

<ul>
	<li>Transcription: Capturing key points during live or recorded calls.</li>
	<li>Call Preparation: Organizing daily call lists and agendas to ensure seamless client interactions.</li>
	<li>Schedule Coordination: Managing meeting schedules, including adjustments, cancellations, and time zone considerations.</li>
	<li>Report Management: Compiling insightful reports on key metrics and performance indicators.</li>
	<li>Virtual File Management: Keeping virtual files organized and accessible.</li>
	<li>Administrative Support: Managing email correspondence, calendar appointments, and other operational tasks efficiently.</li>
</ul>

Why Join Cyberbacker?

Benefits That Care for You:

<ul>
	<li>Medical Assistance Program: Includes dental, vision, maternity, burial assistance, and dependent coverage for tenured Cyberbackers.</li>
	<li>Gift &amp; Rewards Program: Celebrate milestones like birthdays, work anniversaries, and personal achievements with thoughtful gifts.</li>
	<li>Life Insurance for tenured Cyberbackers</li>
	<li>Career Growth Opportunities:</li>
	<li>Promotions to headbacker or leadership roles with leadership training, domestic and international travel, and speaking opportunities.</li>
	<li>Over 100 exclusive complimentary classes monthly, conducted by experienced team members.</li>
	<li>Counter Work-Life Balance:</li>
	<li>Paid time off (PTO) credits, paid holidays, and permanent work-from-home setup.</li>
	<li>Foodpanda discounts and exciting contests with prizes.</li>
	<li>Financial Security:</li>
	<li>Profit Share Program: lets you earn a share of the company’s success. After five years, it becomes a retirement plan, providing monthly payments even after you leave—a lasting reward for your commitment.</li>
	<li>Cybercapital: Loans for home or car purchases at competitive rates.</li>
	<li>Community Rewards and Recognition:</li>
	<li>Access to a supportive community on multiple channels.</li>
	<li>Exclusive invite to in-person events</li>
	<li>Travel opportunities for top performers, weekly meetings with company leadership, and a virtual year-end party.</li>
	<li>Job Security &amp; Training:</li>
	<li>Assurance of service fees for completed work, even if clients default.</li>
	<li>Paid training and access to the Transition Hub for Cyberbackers needing temporary workspaces.</li>
</ul>

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Let’s Build Relationships That Last!

Take the first step toward a fulfilling career with Cyberbacker. Join a team that values you and empowers you to thrive. Apply now!

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