Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Description:

<ul>
	<li>Handle pre-sales and after-sales inquiries via call and email</li>
	<li>Manage customer inquiries, consultation request, order tracking, and complaints</li>
	<li>Ensure service quality meets SLA/KPI targets</li>
	<li>Communicate clearly and professionally in every interaction</li>
</ul>

Customer Service

EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Key Responsibilities:

<ul>
	<li>Student progress management </li>
	<li>Communication and customer service on effective study activities </li>
	<li>Internal commercial aspects </li>
	<li>Creating and maintaining a fun and engaging learning environment </li>
	<li>Planning, organizing, and executing events. </li>
</ul>

Service Consultant Jakarta

Role Objective:

Maintain service quality and good relationship to existing students and provide end-to-end English Course consultation and experience as well.

 

Key Responsibilities:

<ul>
	<li>Student progress management</li>
	<li>Communication and customer service on effective study activities</li>
	<li>Internal commercial aspects</li>
	<li>Creating and maintaining a fun and engaging learning environment</li>
	<li>Planning, organizing, and executing events</li>
</ul>

Service Consultant Surabaya

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ul>

Customer Service Gianyar

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Customer Experience Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, &amp; create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture &amp; Value.

<ul>
	<li>Develop and update service standards (SOPs &amp; guidelines).</li>
	<li>Monitor and evaluate service quality performance.</li>
	<li>Initiate improvement programs to enhance customer experience.</li>
	<li>Coordinate and provide coaching to ensure service standards implementation.</li>
</ul>

Senior Service Development Analyst

PT Bussan Auto Finance ("BAF") is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, Sharia financing, Car, Multi-Products(electronics & home appliances), agricultural machinery, Pradana, and Adidana. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 24 years of existence, BAF has served 8.2 million customers and is supported by ± 8.200 employees in 248 locations across Indonesia.

Bussan Auto Finance

<ul>
	<li>Melakukan monitoring dan service validasi setiap Kantor Jaringan</li>
	<li>Melakukan training/ sosialisasi secara berkala untuk meningkatkan kemampuan Frontliner</li>
	<li>Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan yang berkaitan dengan program peningkatan kualitas layanan di Network</li>
	<li>Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan all activity yang berkaitan dengan Customer Care</li>
	<li>Melakukan pemantauan campaign dari Divisi Operation yang dikirimkan kepada konsumen</li>
	<li>Support permintaan data dari Departemen atau Divisi lain di luar OPS terkait dengan Customer Care dan Service Quality</li>
</ul>

Service Quality Sr Officer

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ol>
	<li>Handle routine incidents and service requests, coordinating resolutions to ensure minimal business disruption - Ensure consistent service delivery and adherence to ITSM standards.</li>
	<li>Lead process adherence for incident, problem, and change management.</li>
	<li>Provide mentorship/guidance to support teams on best operational practices.</li>
	<li>Conduct root cause analysis for service disruptions and ensure preventive measures are implemented.</li>
	<li>Maintain detailed service documentation, including incident reports, service requests, and change logs.</li>
	<li>Generate detailed reports on service performance, highlighting key metrics and areas for improvement.</li>
	<li>Manage workload planning, shift scheduling, and ensuring adequate service coverage (including 24/7 operations if required).</li>
	<li>Manage SLA, performance dashboards, and team KPIs.</li>
</ol>

Service Desk & Support Manager Corporate IT & IS

Perkembangan perbankan syariah yang tumbuh cukup pesat dalam beberapa tahun terakhir menunjukkan minat masyarakat mengenai ekonomi syariah semakin bertambah. Untuk memenuhi kebutuhan nasabah akan layanan syariah, maka PT Bank BCA Syariah  beroperasi dalam rangka mewujudkan Visi dan Misi BCA Syariah, berbagai produk funding, jasa dan pembiayaan telah dikembangkan dan dipasarkan kepada masyarakat. Untuk pengembangan bisnis kedepan yang akan menunjang ekspansi usaha PT Bank BCA Syariah, kami memberikan kesempatan kepada tenaga muda yang berpotensi dan mengembangkan diri untuk berkarir dengan BCA Syariah.

PT. Bank BCA Syariah

Customer Service

<ul>
	<li>Mendukung pemasaran produk (dana, jasa dan produk lainnya) dengan menawarkan alternatif produk yang tepat, sesuai dengan kebutuhan nasabah.</li>
	<li>Memberikan pelayanan yang berkualitas kepada nasabah yang datang ke cabang sesuai dengan ketentuan dan prosedur.</li>
	<li>Menggali kebutuhan nasabah.</li>
	<li>Memberikan informasi/penjelasan yang terkini kepada nasabah/non nasabah.</li>
	<li>Menerima dan memproses permohonan : pembukaan dan penutupan rekening. pemberian/pencabutan fasilitas, perubahan data nasabah dan data rekening, dan layanan jasa bank lainnya.</li>
	<li>Melakukan cross selling produk dan jasa.</li>
	<li>Melayani pertanyaan saldo dan mutasi rekening nasabah yang datang ke cabang.</li>
	<li>Melayani pencetakan transaksi/pengambilan buku Cek/BG, warkat tolakan kliring, rekening koran, dan hal-hal lain yang berhubungan dengan kepentingan nasabah.</li>
	<li>Membuat jurnal manual atas transaksi yang terjadi di Customer Service.</li>
	<li>Menangani dan menindaklanjuti keluhan/pengaduan nasabah.</li>
</ul>

Teller

<ul>
	<li>Melayani transaksi operasional Front Office sesuai dengan ketentuan dan prosedur</li>
	<li>Memproses transaksi yang diterima berdasarkan ketentuan dan prosedur Bank Syariah</li>
	<li>Melakukan penyelesaian atas transaksi Communication Time Out (CTO) atau off line</li>
	<li>Mengelola pengadaan uang tunai dalam cash box sesuai dengan limit teller</li>
	<li>Melakukan balancing akhir hari Teller sesuai dengan ketentuan prosedur bank</li>
	<li>Menyelesaikan selisih yang terjadi pada hari yang sama</li>
	<li>Melakukan cross selling produk dan jasa.</li>
	<li>Melaksanakan kegiatan operasional front office lainnya sesuai dengan program kerja , ketentuan dan prosedur Bank Syariah</li>
</ul>

Disclaimer

"Hanya kandidat terpilih (memenuhi kualifikasi) yang akan di proses lebih lanjut. Jika dalam 30 hari setelah pengiriman lamaran tidak ada kabar dari kami, maka lamaran dianggap belum memenuhi kualifikasi saat ini"

Frontliner Teller dan Customer Service [Area Jabodetabek, Palembang, Medan, Bandung, Yogyakarta, Semarang, Solo dan Surabaya]

Toyota Astra Financial (TAF) was established by Astra International and Toyota Financial Services Corporation as a financial company and part of both Astra Group and Toyota value chains to provide financing solutions which support automotive sales in Indonesia.

Offers varieties of financing facilities, primarily focused on financing vehicles, with the option of conventional or sharia financing according to customer needs.

TAF develops a reliable service network based on good relationship with dealers, digitalization for more optimal access and connectivity in the business ecosystem, as well as agile organization with embedded risk management lifestyle.

Build Your Future with TAF!
1.	Health insurance for all TAF Employees
2.	Training and promotion chance in all TAF business sectors
3.	A positive working environment that promotes employee safety, growth, and goal attainment

Vision
Preferred financing solution for Toyota ownership through service excellence.

Mission
1.	To provide best value to customers
2.	Being a partner of Toyota to achieve long term success
3.	To provide sustainable value creation to stakeholders
4.	Being an employer of choice
5.	To share prosperity to community

Toyota Astra Financial Services

<ul>
	<li>
	Participate in a 12-month Management Trainee Program designed to groom you into an operational leader within the company.
	</li>
	<li>
	Demonstrate exceptional aptitude in learning, planning, leading, and executing tasks to qualify for the program.
	</li>
	<li>
	Engage in comprehensive training modules to develop a deep understanding of various aspects of the company's operations.
	</li>
	<li>
	Collaborate with experienced professionals and mentors to gain insights into leadership and management practices.
	</li>
</ul>

Management Trainee for Operations

<ul>
	<li>Mensosialisasikan produk dan layanan, membina hubungan baik dengan dealer Toyota &amp; Daihatsu untuk meningkatkan pencapaian sales target.</li>
	<li>Menjalankan aktivitas penunjang penjualan (mendukung pameran, showroom event, dll) untuk meningkatkan pencapaian sales target.</li>
	<li>Menindaklanjuti prospek customer Repeat Order (RO) / Additional Order (AO) yang berasal dari Tele Marketing (TM)</li>
	<li>Membuat simulasi kredit dan melakukan negosiasi, baik dengan dealer maupun calon pelanggan, untuk mendapatkan aplikasi pembiayaan pelanggan.</li>
	<li>Melakukan proses survei (wawancara dengan narasumber, pengamatan lingkungan dan mengambil gambar) serta membuat dan menyerahkan laporan hasil survei</li>
	<li>Melengkapi data aplikasi pembiayaan dan dokumen pendukungnya, termasuk melakukan konfirmasi melalui telepon, proses data entry, dan inisiasi untuk menunjang proses analisa kredit yang cepat dan akurat.</li>
	<li>Bertanggung jawab atas kebenaran dan kesesuaian dokumen dan data yang terkait dengan data pelanggan dan data kendaraan.</li>
	<li>Melakukan pemantauan status aplikasi pembiayaan agar mencapai target SLA yang ditetapkan.</li>
	<li>Memonitor status aplikasi backlog untuk mencapai target penjualan yang ditetapkan.</li>
	<li>Menginformasikan hasil keputusan kredit kepada pihak-pihak terkait, serta menindaklanjuti dokumen tambahan apabila terdapat data informasi yang perlu dilengkapi.</li>
	<li>Mencetak dokumen kontrak, menjelaskan isi kontrak kepada pelanggan, meminta tanda tangan dokumen kontrak dan mendokumentasikan foto tanda tangan kontrak bersama pelanggan (debitur) untuk memastikan kesesuaian dengan prosedur.</li>
	<li>Menindaklanjuti dokumen kelengkapan kendaraan dan dokumen tagihan dari dealer untuk memastikan kelancaran proses pembayaran kendaraan ke dealer (disburse).</li>
	<li>Memastikan sistem integrasi akuisisi (B2B) dengan dealer terlaksana dengan baik.</li>
	<li>Mengarahkan dan memberikan penjelasan cara pembayaran angsuran kepada pelanggan untuk memastikan cara bayar yang efektif dan efisien.</li>
	<li>Memberikan informasi dan mengarahkan pelanggan untuk mengunduh aplikasi konsumen TAF.</li>
	<li>Memonitor pembayaran selama periode waktu tertentu sesuai dengan parameter yang ditetapkan oleh perusahaan dan bekerjasama Kelancaran pembayaran angsuran dengan fungsi AR management untuk memastikan agar pelanggan yang telah jatuh tempo memenuhi kewajibannya. 
	 </li>
</ul>

Sales Survey Officer Kendari

Creative Thinking

Persuasion and Negotiation

Sales and Marketing Knowledge

Driving Skills

Communication Skills

Customer Research

Closing Sales

Sales Survey Officer Palangkaraya

Responsible in audit processes at the head office, including the IT process to ensure the suitability of the implementation of corporate governance and the effectiveness of the company's work processes.

Internal Auditor

<ul>
	<li>Menganalisa setiap aplikasi yang masuk berdasarkan data atau informasi yang diterima, serta mencari informasi lain baik dari lembaga pembiayaan atau media lainnya untuk mendukung target penjualan dengan potensi kerugian yang minimal.</li>
	<li>Memberikan rekomendasi berdasarkan hasil analisa kredit untuk memberikan gambaran menyeluruh atas aplikasi kredit.</li>
	<li>Memberikan keputusan kredit sesuai kewenangan yang dimiliki untuk mendukung target penjualan dengan potensi kerugian yang minimal.</li>
	<li>Memonitor produktivitas, meningkatkan kualitas proses dan hasil analisa kredit untuk mencapai target performa yang ditetapkan.</li>
	<li>Memberikan pelayanan kepada pelanggan dan/atau rekan kerja sesuai dengan standar service perusahaan sebagai bagian dari pekerjaan untuk mendukung terciptanya budaya service perusahaan.</li>
</ul>

Credit Analyst

<ul>
	<li>Maintain dealer relationship with Daihatsu / Toyota Dealers</li>
	<li>Provide support such as incentive, additional reward, sales program, etc.</li>
	<li>Support branches with sales tools, reports, incentive scheme, etc to achieve sales and penetration target</li>
</ul>

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