Remote Customer Service Representative  

KPS Alarms is seeking a professional and dependable Remote Customer Service Representative to join our team. The ideal candidate will have excellent phone communication skills, strong de-escalation abilities, accurate typing skills, and the ability to effectively multitask in a fast-paced environment. This position plays a key role in supporting customers, resolving concerns, and maintaining a high level of customer satisfaction.

• Answer inbound customer calls professionally and efficiently
• Provide exceptional customer service while maintaining a positive attitude
• De-escalate customer concerns and resolve issues calmly and effectively
• Accurately document customer interactions and account activity
• Manage multiple systems and tasks simultaneously while on active calls
• Communicate clearly with customers regarding services, scheduling, and account information
• Maintain confidentiality and professionalism at all times
• Follow company procedures and customer service standards
• Collaborate with team members and management to improve customer experienc

• Experience handling high call volumes
• Professional phone etiquette
• Strong attention to detail
• Ability to work independently with little supervision
• Basic understanding of alarm systems, smart home devices, and security cameras is required.
• Strong verbal communication and active listening skills
• Proven ability to remain calm and professional during difficult conversations
• Excellent de-escalation and conflict resolution skills
• Accurate typing and data entry skills
• Strong multitasking and organizational abilities
• Comfortable using multiple computer programs and web-based platforms
• Previous customer service or call center experience preferred
• Reliable internet connection with back up connection and back up power source is required.