information technology it customer support

CARE Technologies is a leading insurance technology company and one of the pioneers in Indonesia to develop and launch both desktop-based and web-based applications specifically designed for the General Insurance industry.

Established on February 20, 2006, and headquartered in Tebet, South Jakarta, CARE Technologies has been committed to delivering innovative and reliable technology solutions that support the digital transformation of insurance businesses. In 2010, CARE Technologies became one of the first companies in Indonesia to introduce an Enterprise General Insurance Application, a platform that continues to evolve and support the growing needs of the insurance industry.

With a team of more than 180 highly skilled professionals, including IT Consultants, Business Analysts, Project Managers, and Software Developers, CARE Technologies continuously delivers leading solutions and services to our clients.

Today, CARE Technologies serves the majority of General Insurance companies in Indonesia, with approximately 80% of the market utilizing CARE solutions. Our international footprint continues to expand, with successful implementations and clients across Thailand, the Philippines, Vietnam, Taiwan, and Guam.
 

CARE Technologies

IT Customer Support role is responsible for providing technical assistance and support to customers regarding software applications, systems, and IT-related issues. The role ensures that customer inquiries and technical problems are resolved efficiently while maintaining high levels of customer satisfaction.

Key Performance Indicators (KPI)

<ul>
	<li>Ticket resolution time.</li>
	<li>Customer satisfaction score.</li>
	<li>SLA compliance rate.</li>
	<li>Number of issues resolved.</li>
	<li>Quality and accuracy of support documentation.</li>
</ul>

Customer Support

<ol>
	<li>Respond to customer inquiries via phone, email, ticketing system, or chat.</li>
	<li>Provide first-level technical support for software, hardware, and network-related issues.</li>
	<li>Assist customers in troubleshooting and resolving system/application problems.</li>
	<li>Guide users through step-by-step solutions and system usage procedures.</li>
</ol>

System and Application Support

<ol>
	<li>Support users in operating company applications and systems.</li>
	<li>Perform basic system configuration and user account management.</li>
	<li>Assist with application testing and validation after issue resolution.</li>
	<li>Provide user training and guidance when required.</li>
</ol>

Documentation and Reporting

<ol>
	<li>Maintain accurate records of customer interactions and issue resolutions.</li>
	<li>Create and update user guides, FAQs, and support documentation.</li>
	<li>Prepare periodic reports on support activities and issue trends.</li>
</ol>

Service Quality Improvement

<ul>
	<li>Identify recurring issues and recommend preventive solutions.</li>
	<li>Collaborate with development and infrastructure teams to improve system performance.</li>
	<li>Ensure compliance with Service Level Agreements (SLA).</li>
</ul>

Senior IT Customer Support

PT Bussan Auto Finance ("BAF") is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, Sharia financing, Car, Multi-Products(electronics & home appliances), agricultural machinery, Pradana, and Adidana. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 24 years of existence, BAF has served 8.2 million customers and is supported by ± 8.200 employees in 248 locations across Indonesia.

Bussan Auto Finance

Technology Associate Program (TAP) IT, the core objective of the Management Development Program is to provide participants with a rigorous and comprehensive training experience, aimed at fostering and refining their leadership acumen, teamwork aptitude, professional expertise, and soft skills

Technology Associate Program (IT)

Solutech Indonesia Maju lahir dari kebutuhan pasar akan platform e-commerce yang khusus menyediakan barang-barang elektronik dengan harga terjangkau, produk asli, dan layanan pelanggan yang dapat diandalkan. Di tengah maraknya e-commerce umum yang menjual beragam kategori, pendiri Solutech melihat peluang besar untuk menghadirkan spesialisasi fokus pada elektronik.

PT Solutech Indonesia Maju

<ul>
	<li>Manajemen Aset &amp; Software</li>
	<li>Mengelola inventaris aset IT kantor, termasuk hardware (misalnya laptop, PC, printer, monitor) maupun software, mulai dari pendataan, pelacakan, pemeliharaan, hingga penghapusan aset.</li>
	<li>Mengelola dan memonitor langganan software dan layanan online perusahaan (misalnya Microsoft 365, Adobe Creative Cloud, domain, cloud storage), termasuk pembaruan, perpanjangan, dan optimasi biaya.</li>
	<li>Mengelola akun dan akses pengguna (pembuatan/penghapusan akun, reset password) serta menangani proses onboarding/offboarding perangkat dan akun karyawan. Dukungan Teknis</li>
	<li>Memberikan dukungan teknis secara langsung maupun jarak jauh (remote) kepada seluruh tim untuk troubleshooting, instalasi, konfigurasi, serta perbaikan perangkat keras dan perangkat lunak (Windows &amp; macOS).</li>
	<li>Menjalankan pemeliharaan dasar keamanan perangkat, meliputi antivirus, pembaruan sistem, manajemen lisensi, dan backup data.</li>
	<li>Pengadaan &amp; Pekerjaan Lapangan</li>
	<li>Melakukan riset dan analisis kebutuhan IT untuk merekomendasikan spesifikasi perangkat yang sesuai dengan kebutuhan pengguna dan anggaran perusahaan.</li>
	<li>Melakukan proses pengadaan perangkat, mulai dari pencarian vendor, negosiasi harga, hingga koordinasi pengiriman barang.</li>
	<li>Melakukan pembelian barang IT secara langsung ke toko/vendor offline, serta mengantar dan mengambil perangkat untuk keperluan servis/perbaikan ke pihak ketiga.</li>
	<li>Berkoordinasi dengan vendor eksternal untuk layanan perbaikan, instalasi, dan pembelian barang IT. Pelaporan &amp; Dokumentasi</li>
	<li>Membuat laporan rutin terkait kondisi aset IT, penggunaan software, dan efektivitas biaya langganan.</li>
	<li>Menyusun dan memperbarui dokumentasi prosedur IT serta panduan penggunaan untuk tim.</li>
</ul>

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the familiarity of the test taker with the Windows Operating System, its screens and other Windows-specific function

Windows is one of the most widely used operating yesterday. Understanding how it is installed and used helps maintain computer efficiency and to solve basic operating problems. An employee with working knowledge of the Windows OS, will be efficient operator and problem solver. This test measures knowledge on Windows OS and its functions.

Windows Knowledge

This test unit measures the ability to isolate the root cause and efficiently provide sound solutions to technical issues.

When computer systems have problems, understanding system functions, components, and typical problems allows an employee to quickly determine the root causes of the breakdown. Knowing what information to gather, the diagnostic tools to use, and what solutions to test can simplify solving a technical problem. Ability to troubleshoot is needed in every company but it is a set of special skills that takes a considerable amount of time to learn. This test measures the ability to isolate root cause and provide sound solutions to technical issues efficiently.

Computer Troubleshooting Fundamentals

IT Asset & Support

BOSNET is an FMCG (Fast-Moving Consumer Goods) super-apps and ecosystem provider with two primary business facets: selling distribution super-apps and offering an ecosystem for FMCG principals to enhance their order-generation and logistics. The services provided include e-payment, pay-later options, advertising, market insights, and back-office solutions. Currently, our ecosystem processes over IDR 50 trillion worth of transactions annually.

BOSNET Distribution Indonesia

Note: This posting is for talent pooling purposes

<ul>
	<li>Installing and configuring computer hardware, software, systems, networks, printers, and scanners.</li>
	<li>Monitoring and maintaining computer systems and networks</li>
	<li>Manage IT infrastructure, system monitoring and reports</li>
	<li>Implement and monitor office IT security and antivirus</li>
	<li>Other duties include performing first level troubleshooting and support for scheduled server backups</li>
</ul>

IT Support Intern

PT IDX Solusi Teknologi Informasi (IDXSTI) was established in November 2018 as a subsidiary of Indonesia Stock Exchange (IDX) and other SRO’s KPEI and KSEI. IDXSTI was focusing on providing Information Technology (IT) services to Indonesia Capital Market Industry and other Financial Services. Our objective is to give the best IT solutions to the capital market industry in order to support the development of Indonesia Capital Market.

PT IDX Solusi Teknologi Informasi

Key Responsibilities:

<ul>
	<li>Provide first-level technical support for end users by handling incidents and service requests through phone, email, chat, or ticketing system in daily production operations in a 24/7 shifting environment </li>
	<li>Provide technical support and coordinate with other team such as developers, tester, engineers and end-users </li>
	<li>Maintain proper documentation of incidents, resolutions, asset records, and user support activities </li>
	<li>Install, configure, and maintain end-user devices such as laptops, desktops, printers, and standard office applications </li>
</ul>

IT Monitoring & Support

Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.

With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.

We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation. Our expertise also spans Low-Code/No-Code platforms, Mobile App Development, RPA, AI/ML, IoT, Data Analytics, and Data Center Maintenance, helping clients modernize and innovate with speed.

Our Core Offerings include:
• Managed Services & Global Delivery Operations
• Custom Software Development & Digital Transformation
• ServiceNow Implementation & ITSM Modernization
• IT Consulting, Staffing & Workforce Augmentation
• BPO, RPO & Talent Solutions delivered through T&M and Fixed Engagement Models

Specialized Solutions:
• Infrastructure & Cloud Operations Management
• Robotic Process Automation (RPA)
• AI/ML & IoT-Driven Business Transformation
• Data Analytics, BI & Predictive Insights

Serving industries such as BFSI, Telecom, Manufacturing, Healthcare, Logistics, Retail, and IT, Accord combines global reach with local excellence—ensuring performance, compliance, and operational continuity across every engagement.

At Accord, we go beyond outsourcing—we become your strategic partner for Managed Services, Digital Transformation, and Enterprise IT Enablement.

Accord Innovations Indonesia

Job Description:

<ul>
	<li>Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.</li>
	<li>Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).</li>
	<li>Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.</li>
	<li>Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.</li>
	<li>Participate in project-based IT support</li>
</ul>

IT Support Helpdesk

PT. Indocyber Global Teknologi, an integrated information and technology system provider, dedicated to delivering highly effective solutions in the field of Information Systems. Our core business focuses on information technology services, digital marketing and IT infrastructure. 

PT. Indocyber Global Teknologi started with only 10 (ten) personnel, currently, after years of experience, we are supported by more than 200 consultants and developers.

PT. Indocyber Global Teknologi

<ul>
	<li>Memberikan dukungan administrasi kepada tim sales dan account management.</li>
	<li>Menyiapkan dokumen penawaran, quotation, kontrak, dan dokumen pendukung lainnya.</li>
	<li>Mengelola database pelanggan serta memastikan data selalu ter-update dengan baik.</li>
	<li>Membuat laporan aktivitas sales dan laporan administrasi secara berkala.</li>
	<li>Menjadwalkan meeting serta membantu proses follow up kepada klien.</li>
	<li>Berkoordinasi dengan klien dan tim internal terkait kebutuhan bisnis maupun proyek.</li>
	<li>Melakukan kunjungan ke klien bersama tim sales apabila diperlukan.</li>
	<li>Membantu proses administrasi tender, pengadaan, dan kebutuhan operasional bisnis lainnya.</li>
	<li>Menjaga komunikasi yang baik dengan pelanggan serta membantu memberikan respon yang cepat terhadap kebutuhan klien.</li>
</ul>

IT Sales Support

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Responsibilities:

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

 

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

Customer Support Supervisor

PT Kliring Penjaminan Efek Indonesia (KPEI) was established in 1996 as a Clearing and Guarantee
Institution or Central Counterparty (CCP) for the Indonesian capital market. In accordance with Law
No. 8 of 1995 on Capital Market, the Government of the Republic of Indonesia designated KPEI as
part of the Self-Regulatory Organization (SRO) of the Indonesian capital market, together with PT
Bursa Efek Indonesia (IDX) and PT Kustodian Sentral Efek Indonesia (KSEI). 

As an entity, KPEI’s line of business is to organize clearing of securities exchange transaction and
regulated over-thecounter (OTC) transactions as well as securities exchange settlement guarantee.
The development of industry and economy has enabled KPEI to expand its business activities by
conducting other financial supporting services, with the approval of the Financial Services Authority
(FSA) and in accordance with applicable laws and regulations. The year 2020 marked another
milestone of KPEI as it expanded its role as central counterparty (CCP) of the OTC Derivative market
in order to support the Government’s program to develop and integrity, efficient, and transparent
money market.

PT Kliring Penjaminan Efek Indonesia (KPEI)

Pada posisi ini, Anda akan bertanggung jawab dalam menyiapkan, mengonfigurasi, dan mengelola perangkat kerja karyawan, serta menangani insiden dan permintaan layanan terkait perangkat kerja, aplikasi perkantoran, dan infrastruktur TI. Anda juga akan mengelola Active Directory dan Microsoft Exchange, memberikan dukungan helpdesk TI, serta memastikan layanan TI operasional berjalan secara efektif dan sesuai kebutuhan pengguna.

IT Support & Infrastructure Admin

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

Job Description Freelance Operational Support

<ul>
	<li>Membantu menangani dan menyelesaikan berbagai permintaan operasional berkaitan dgn pengelolaan akun dan campaign dari stakeholder internal sesuai dengan SLA yang ditetapkan.</li>
	<li>Memastikan setiap permintaan diproses sesuai prosedur dan kebijakan yang berlaku.</li>
	<li>Melakukan koordinasi dengan tim terkait untuk mendukung kelancaran proses operasional.</li>
</ul>

Proses Improvement

<ul>
	<li>Memberikan masukan, ide, dan inisiatif untuk meningkatkan efektivitas dan efisiensi proses kerja operasional.</li>
	<li>Mengidentifikasi hambatan dalam proses kerja dan mengusulkan solusi yang lebih sederhana, cepat, dan scalable.</li>
</ul>

Strategic Project Support

<ul>
	<li>Mendukung pelaksanaan project strategis yang dijalankan.</li>
</ul>

Monitoring &amp; Reporting

<ul>
	<li>Melakukan monitoring terhadap pekerjaan yang menjadi tanggung jawabnya.</li>
	<li>Menjaga kualitas dan akurasi hasil pekerjaan.</li>
</ul>

Operational Support

PT. Global Talentlytica Indonesia adalah perusahaan yang mengembangkan Platform Assessment Online, layanan software as service di bidang Human Resource yang berdiri sejak tahun 2019, Talentlytica sebelumnya merupakan salah satu brand product dari perusahaan PT. Gagas Daya Imaji yang berdiri sejak tahun 2007. 

Talentlytica bergerak di jasa konsultan dan layanan di bidang pengembangan sumber daya manusia. Platform kami membantu Departemen HR untuk mengambil keputusan lebih baik menggunakan data dan analitik. Dengan dukungan ini HR dapat menjadi business partner yang efektif untuk mencapai tujuan organisasi secara keseluruhan. Saat ini kami mencari kandidat yang memiliki semangat belajar yang tinggi, ingin membantu talent menemukan pekerjaan yang fit dengan diri mereka.

Umat manusia menghadapi ancaman  sosial yang tidak terbayangkan sebelumnya. Industrial Revolution 4.0 atau dikenal juga sebagai Conceptual Age akan membuat automation dan artificial intelligence merubah bagaimana manusia hidup dan bekerja. Hal ini  akan membuat Krisis tenaga kerja , dan dampaknya berbeda dengan revolusi yang terjadi sebelumnya. Pada revolusi sebelumnya membutuhkan waktu beberapa dekade dan generasi sebelum itu benar-benar terjadi secara menyeluruh.
Saat ini perubahan tersebut jauh lebih cepat dan sangat mungkin terjadi dalam satu rentang generasi bahkan lebih cepat. Hal tersebut menjadi tantangan besar (sama seperti Climate Change, Sampah, Krisis Energy dlsb). 

Global Talentlytica

<ul>
	<li>
	Document and Tender Management: Prepare and manage sales proposals, presentations, contracts, and tender submissions to ensure timely and accurate delivery.
	</li>
	<li>
	Data and CRM Management: Maintain accurate customer records, analyze sales data, and provide actionable insights to support decision-making.
	</li>
	<li>
	Internal Coordination: Facilitate communication and alignment with sales, principal consultants, project teams, and other relevant stakeholders as needed to ensure smooth operations.
	</li>
	<li>
	Customer Support: Handle inquiries, provide assistance, and escalate issues when necessary.
	</li>
	<li>
	Client Transaction Support: Assist in following up on client payment transactions and ensure timely collections.
	</li>
	<li>
	Application Support: Act as the first-line support for users of the Talentlytica dashboard, assisting with troubleshooting, resolving issues, and ensuring a smooth user experience.
	</li>
</ul>

Sales Support

<ul>
	<li>Conduct tracking, follow-up, collection, and reconciliation of transactions.</li>
	<li>Proactively contact suppliers as needed to ensure payment of outstanding invoices and enable swift payment</li>
	<li>Review account payable requests on a daily basis by comparing the information needed and submitted by agents</li>
	<li>Fixing the sale/refund billing discrepancy and ensuring all invoiced correct.</li>
	<li>Ensure all supplier invoices are received on time to meet our payment schedules</li>
	<li>Carefully follow instructions and pre-established guidelines to perform assigned tasks</li>
	<li>Ensure that all work is processed according to the team’s minimum standard.</li>
	<li>Report any issues or system limitations to the direct supervisor</li>
	<li>Match all invoices to the corresponding order and purchase order</li>
	<li>Ensure correct and complete setup of new suppliers in our Purchasing system (Lookout) and Accounting system (Xero)</li>
	<li>Submit costings or segments in our client's system (Tramada)</li>
</ul>

Finance Support

Advance Innovations (AdIns) is Independent Software Vendor that established in 2000. We have comprehensive an end-to-end solution for financial businesses such as customer finance and leasing solution, mobile solution, document solution, IT training and development solution, data warehouse and business intelligent solution and payment channel solution. With all of this solutions we are a market leader in this industry with 60% of market share. AdIns has an excellent track record and 100% success rate in project implementation supported by an excellent combination of highly skilled professionals, in-depth business understanding, and extensive experience in financial industry especially banking and multi-finance company.

Feels Like Home

We do not care about who you are, where do you come from, or the colour of your skin. You are one of us and we are one of you. AdIns is home to young innovative professionals, because we know that modern problem need a modern solution. Having fun while working will make an enjoyable, conducive, and comfortable working place and it is one of the privilege that gave to the employees.

Learning Experience

If you are looking for a job, AdIns is not the right place for you, if you have huge thirst of knowledge, AdIns is the perfect place to keep on learning and developing yourself. Learning is the journey of a lifetime, that's why AdIners aren't just encouraged but also sponsored to take a bunch of certification for free.

Same Frequency

We understand that not everyone can get along with each other and we all have a fear of being judged. You can be yourself without any hesitation because we talk in the same frequency and have the same set of mind on this world. Being bullied and be the bully with no heartache is an everyday thing.

Facility & Reward

Greater power comes with greater responsibility, no pain no gain, yin and yang, everything come in pairs and have to be balance. AdIns will see and acknowledge every skill and potential that you have, so do not be afraid and feel free to do more than what they expect. We really appreciate our loyal and dedicated employees with a further study, certification, vacation trip, etc.

Follow our Social Media
Instagram: @lifeatadins
Youtube: AdIns Official
Tiktok: adins_official
LinkedIn: PT. Adicipta Inovasi Teknologi (AdIns)
Facebook: PT Adicipta Inovasi Teknologi (AdIns)

PT. Adicipta Inovasi Teknologi (AdIns)

<ul>
	<li>Full WFO - Kapuk, Jakarta Utara</li>
	<li>Memastikan seluruh issue teknis ditangani sesuai SLA dan standar layanan.</li>
	<li>Menangani eskalasi teknis, incident management, dan problem resolution.</li>
	<li>Melakukan monitoring sistem, analisis log, serta root cause analysis untuk issue berulang.</li>
	<li>Menyusun dan mengembangkan SOP, workflow support, serta knowledge base.</li>
</ul>

Technical Support

<ul>
	<li>Sells product/platform application Bosnet to clients.</li>
	<li>Develop network and customer base.</li>
	<li>Find a new clients.</li>
	<li>Identify and ensure customer retention needs.</li>
	<li>Enquiry customers feedback for product improvement.</li>
	<li>Review and benchmarking internal products and pricing to stay competitive in the same business peers.</li>
	<li>Maintain strong relationships with key decision makers and users within an organization.</li>
	<li>Arrange prospective clients for presentation and demo sessions.</li>
	<li>Make product and price proposal for prospective client.</li>
</ul>

IT Business Consultant | IT Sales

<ul>
	<li>Work with clients to understand their business needs and design suitable technical solutions.</li>
	<li>Present the company's products and identify the solutions that best align with client's business needs.</li>
	<li>Prepare technical proposals, architecture overviews, and documentation for client presentations.</li>
	<li>Estimate project cost, time, and resources using standard methods.</li>
	<li>Participate in client meetings, demos, and technical discussions.</li>
	<li>Coordinate with internal teams to align solutions with company capabilities.</li>
</ul>

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