information technology it customer support

CV Unitech Indonesia (UniTAG Store) berdiri sejak 2013 dan menjadi Perusahaan penyedia aksesoris gadget & smartphone berkualitas premium, dan kami berkomitmen memberikan pelayanan terbaik kepada seluruh pelanggan.

CV Unitech Indonesia (UniTAG Store) saat ini memiliki lebih dari 200 karyawan, memiliki 11 toko offline yang tersebar di seluruh pulau jawa, serta memiliki 28 toko online di seluruh marketplace di Indonesia.

Visi:
Menjadi perusahaan penyedia gadget dan aksesoris premium pilihan utama konsumen dengan jaringan terluas di Indonesia
yang selalu relevan dan senantiasa memberikan pelayanan terbaik dan terpercaya.

CV. Unitech Indonesia

Job Description:

<ul>
	<li>Develop company sales websites and/or integrate various internal tools &amp; systems</li>
	<li>Ensure company data security</li>
	<li>Administer the opening of new e-commerce platforms</li>
	<li>Monitor &amp; control team tasks</li>
</ul>

Information Technology (IT) Supervisor

PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.

Reycom Document Solusi (RDS Group)

<ul>
	<li>Act as the first point of contact for customer inquiries and application-related issues</li>
	<li>Identify, document, and escalate technical issues to the Technical Team</li>
	<li>Verify and replicate problems before escalating</li>
	<li>Monitor and report the status of issues until they are resolved</li>
	<li>Coordinate with internal teams and ensure timely solutions for users</li>
	<li>Build and maintain strong, positive relationships with customers</li>
</ul>

IT Customer Support

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Description:

<ul>
	<li>Install and configure hardware and software</li>
	<li>Perform diagnostics for resolution of operating systems, software, and applications</li>
	<li>Troubleshoot and maintenance of hardware</li>
	<li>Conduct network and CCTV installation</li>
	<li>Produce good reports or excellent documents</li>
</ul>

Does this sound like you?

Click "Apply" to submit your application!

IT Support

PT Midas Daya Teknologi is an IT Consulting, Product and Services company. Our area of business varies in providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, Project management and Core Banking Transformation.
Started by professionals who have deep experience in core banking transformation, development, enterprise architecture, infrastructure design and management, big data solutions and project management, Midas comprises highly committed professionals who have good expertise specific to Indonesian banking sector.

We are also official partner with ORACLE as we have deep knowledge and experience in implementing Oracle FLEXCUBE core banking (Oracle FLEXCUBE Retail or OFCR, Oracle FLEXCUBE Universal Banking Solution, Oracle FLEXCUBE Direct Banking).

Perks and Benefits:
Employees have been number one since day one. Our founders knew that a unique corporate culture would differentiate us and be as a foundation for our success. If you like wild growth and working wit happy, enthusiastic overachievers, you’ll love Workday. We know that happy employees are engaged employees. In Midas, you will work alongside legends in the industry, the brightest new grads, and everything in between. Our commitment to PT Midas diversity extends beyond our culture and values
into everyday practices, which makes feel like home. PT Midas is growing. 

If you are passionate, fun and live for breakthrough ideas, consider joining our team.
• Competitive salary in market
• Supportive teammates
• Health insurance benefits
• Social Security
• Self-development activities that support careers
• Flexible working hours
• Broaden your knowledge in new technology

PT Midas Daya Teknologi

We are looking for a highly motivated and detail-oriented IT Application Support to join our team. In this role, you will:

<ul>
	<li>Ensure the core banking system and server infrastructure are running optimally.</li>
	<li>Analyze and troubleshoot application issues in real time, and provide effective recommendations and solutions to users.</li>
	<li>Coordinate and collaborate with internal teams and third-party vendors to resolve system-related issues efficiently.</li>
	<li>Understand and apply user logic into system workflows and configuration.</li>
	<li>Communicate, analyze, document, build, implement, and maintain custom reports based on business or user requirements.</li>
</ul>

IT Application Support

Didirikan pada tahun 2002, PT Surya Madistrindo (SM) adalah perusahaan yang dimiliki oleh PT Gudang Garam Tbk untuk menjalankan distribusi produk-produk sigaret Gudang Garam bersama dengan 3 perusahaan distribusi lainnya. Di tahun 2009, SM ditunjuk sebagai distributor tunggal yang memegang kendali strategi distribusi dan field marketing untuk seluruh wilayah Indonesia. SM telah tumbuh dan bertransformasi menjadi perusahaan distribusi rokok yang profesional dan modern. Berawal dari beberapa ribu karyawan, kini SM telah didukung oleh sumber daya manusia mencapai lebih dari 14 ribu orang yang tersebar pada 12 kantor perwakilan regional dan lebih dari 180 kantor perwakilan area di Indonesia.

Filosofi : CATUR DHARMA
1. Kehidupan yang bermakna dan berfaedah bagi masyarakat luas merupakan suatu kebahagiaan
2. Kerja keras, ulet, jujur, sehat, dan beriman adalah prasyarat kesuksesan
3. Kesuksesan tidak dapat terlepas dari peranan dan kerja sama dengan orang lain
4. Karyawan adalah mitra yang utama 

Visi: Mengembangkan sumber daya manusia yang baik agar bermanfaat bagi masyarakat 

Misi : Kami adalah organisasi pembelajaran, kami organisasi modern dan professional yang menjunjung tinggi norma-norma sosial

PT Surya Madistrindo

<ul>
	<li>Provide advanced technical support to end-users for hardware, software, and network issues.</li>
	<li>Install, configure, and maintain computer systems, servers, and network devices.</li>
	<li>Diagnose and resolve complex technical problems in a timely and efficient manner.</li>
	<li>Manage and monitor IT endpoint &amp; infrastructure, ensuring optimal performance and security.</li>
	<li>Develop and maintain documentation for IT procedures and best practices.</li>
	<li>Train and mentor junior IT support staff.</li>
	<li>Stay up-to-date on the latest IT trends and technologies.</li>
</ul>

Senior IT Support Specialist

The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana Financial Group to take over the majority of the Bank’s shares. The change in the Shareholders was followed by a change in its name into PT Bank Hana.

In 2013, PT Bank Hana took a strategic action by merging with PT Bank KEB Indonesia to create synergies in the banking business. This business activity caused the Bank to change its name to PT Bank KEB Hana Indonesia or known as Bank KEB Hana. However, in 2020, Bank KEB Hana yet again made a brand change to Hana Bank. By these changes, Hana Bank is increasingly ready to strengthen its competitiveness, both in Indonesia and globally, through the consistency of the brands used by the group.
With the presence of its best people, Hana Bank provides an array of products and services designed to meet various customer needs.

Given its global reach and global standard of service, Hana Bank promises its customers to be their True Hearted Financial Partner.

Hana Bank

<ul>
	<li>Bekerja sama dengan tim pengembangan untuk mengintegrasikan keamanan ke dalam siklus pengembangan perangkat lunak (SDLC) dan memastikan desain, pengembangan, dan penerapan aplikasi yang aman.</li>
	<li>Melakukan tinjauan kode untuk mengidentifikasi dan mengatasi kerentanan keamanan.</li>
	<li>Menerapkan konfigurasi sesuai dengan best practice yang berlaku pada perangkat keamanan yang menjadi tanggung jawab unit Information Security seperti CI/CD platform, Repository Manager, SAST platform.</li>
	<li>Melakukan analisa, tinjauan ulang dan membuat rekomendasi terhadap insiden yang terjadi pada perangkat keamanan yang menjadi tanggung jawab unit Information Security.</li>
</ul>

Information Security Engineer

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

As an Sect. Head IT System Administrator &amp; Support, your main responsibilities are:

<ul>
	<li>Managing a team</li>
	<li>Ensuring Monitoring, Maintenance, Analysis, Recomendations &amp; System Implementations process (including systems performance, capacity planning, systems enhancement, problem management, security system).</li>
	<li>Ensuring System implementations, maintenance &amp; improvement for users' / clients' Hardware &amp; Software, LAN/WAN, &amp; PABX network), including administration processes &amp; security to support the smoothness of IT operational system.</li>
</ul>

Section Head IT System Administrator & Support

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Job Descriptions : 

<ul>
	<li>Supervise and support a team of agents responsible for:</li>
	<li>Handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>Managing email, chat, and voice communications with suppliers.</li>
	<li>Processing and confirming clients' travel booking itineraries with high accuracy.</li>
	<li>Ensure team members follow detailed instructions and adhere to established operational guidelines.</li>
	<li>Monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>Provide coaching, mentoring, and performance feedback to team members.</li>
	<li>Identify workflow issues or system limitations and escalate them promptly to relevant stakeholders.</li>
	<li>Collaborate with other departments to ensure smooth handling of operational processes and client satisfaction.</li>
	<li>Generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

[Fluent in English] Customer Support Team Leader

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Carry out processing of academic data in the academic system as well as information related to lldikti and kemdikbudristek; from collecting to presenting data to support strategic decisions</li>
	<li>Running an executive information system to support existing systems </li>
	<li>Prepare evaluation data based on the results of the executive information system so that it can support strategic decisions</li>
	<li>Prepare student graduation documents based on the results of the academic system.</li>
</ul>

Academic Information Management Officer_Universitas Multimedia Nusantara

Who we are:

Quantic is an Information Technology service and product company based in Jakarta, Indonesia and Mumbai, India, founded in 2017. We provide ready-to- use AI based solutions for some of the most common business use cases. We also have a portfolio of world-class products in Wealth Management, Lending & Collections as well as Digital Banking that we implement for your organization.

 

Our Team:

Our team has been in the forefront of technology and dealing with large mission- critical software projects for leading global organizations. Our consulting services bring to the table solid research in Data Science as well as in AI and Machine Learning techniques.

 

Our Value:

We are process-oriented, we follow global best-practices to ensure delivery. We value the robustness of software, and rigorous software engineering.

 

Our Goals:

If your organization is new to data-backed decision support analytics, then we will hold your hand and introduce you to this exciting journey. Our consultants will study your business and advise how you can benefit easily at low cost. We will launch a low-risk pilot project to show quick benefits to your stakeholders and build the organization’s confidence in developing an AI based analytics system for long-term value. We will completely align with your business goals, your processes and policies, and work as an extension of your own team.



Quantyc.ai

<ul>
	<li>Design technical architecture for banking platforms (core banking, loan management, digital banking, etc.).</li>
	<li>Define high-level solution architecture for new applications or services.</li>
	<li>Ensure systems are secure, scalable, and comply with OJK/BI regulations.</li>
	<li>Collaborate with cross-functional teams (e.g., business analysts, developers, DevOps, security).</li>
	<li>Perform system integration design with third-party services (payment gateways, API, SWIFT, etc.).</li>
	<li>Document architectural decisions, system flows, and infrastructure diagrams.</li>
	<li>Support digital transformation projects and migration to cloud or hybrid environments.</li>
	<li>Evaluate new technologies and propose upgrades or architecture enhancements.</li>
	<li>Troubleshoot architectural-level system issues and support performance tuning.</li>
	<li>Ensure disaster recovery, backup, and failover plans are in place and tested.</li>
</ul>

IT Architecture

Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
 
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
 
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.


PT Tiga Daya Digital Indonesia (Eksad Technology)

<ul>
	<li>Menerima panggilan dari User</li>
	<li>Membuat tiket dan menutup tiket</li>
	<li>Analisa masalah</li>
	<li>Membantu remote support</li>
	<li>Mengawasi SLA response time &lt; 1 jam</li>
	<li>Mengawasi SLA response time &lt; 48 jam</li>
	<li>Apabila terdapat tiket yang baru dan belum terdaftar di “knowledge base”, maka helpdesk tersebut wajib untuk membuat “knowledge base” baru.</li>
	<li>Menyelesaikan tiket-tiket yang memiliki kompleksitas tinggi</li>
	<li>Melakukan koordinasi dengan layer 2 terkait enhacement</li>
</ul>

IT Helpdesk

AVIATOUR merupakah Perusahan Tour dan Travel terkemuka di Indonesia, didirikan sejak tahun 1999 dan merupakan top 10 travel agency di Indonesia.

RANGE OF SERVICES: Worldwide Outbound Tour Programs | Inbound & Domestic Tour Programs | Incentive Customized Tour Programs | Meeting, Convention & Exhibition | International & Domestic Ticketing | International & Domestic Airlines Reservations | International & Domestic Hotel & Package Reservations | International & Domestic Individual Free & Easy Packages | Travel Document Facilities | Airport Handling Services | Worldwide Cruise Package Programs.

COMPANY STRENGTH: Highly reputed International Standard Travel Agent in Indonesia | Pleasant, helpful, well-educated and professionalized staff | Sixteen years of experience in travel management | Strength relationship with the airlines, hotel and suppliers.

Avia Tour

PT. Sumber Sukses Bahagia merupakan perusahaan startup inovatif yang berbasis di Jakarta, didedikasikan untuk menyederhanakan proses pengadaan produk industri, terutama industrial fan dan ventilation dan juga produk maintenance repair dan operations industri. Diluncurkan pada tahun 2024, misi kami adalah merevolusi cara bisnis mencari dan membeli perlengkapan industri dengan menyediakan pengalaman serta platform yang komprehensif dalam pencarian produk industrial.

Sumber Sukses

<ul>
	<li>Provide general administrative support to Sales team such as manage file, handle correspondence, and arrange the schedule of meeting.</li>
	<li>Collect, organize and maintain data include sales data, customer information, competitor product and sales or marketing program also its campaign.</li>
	<li>Assist and provide marketing materials such as presentation, social media post, and web site content.</li>
	<li>Handle internal and external communication related to the product.</li>
	<li>Prepare reports such as sales report, marketing program progress, and data analysis.</li>
</ul>

Marketing Support

The transaction is the lungs of the breathing economy, that is why our first step starts with a big dream to pave the way towards freedom of transaction. Since 2007, DOKU has been the first electronic payment system and risk management company in Indonesia. 

From paying and getting paid to transfer funds, all are possible with DOKU. For more than one decade, we have grown together alongside large and medium scaled companies to personal sellers from various lines of business, ranging from transportation, tourism, insurance, retail, donation, communities, and many more. Collaboration with partners such as local and international banks, also non-banking institutions has strengthened our reputation as a trusted local electronic payment solution. 

Our business grows together with our partners’ businesses. Thus we have built a payment ecosystem that is supportive and strengthens theirs. The formation of three product pillars that responds to all business needs across all layers of society has marked our transformation from “The Better Way to Pay” becoming “Think Beyond Payments”. The three winning product pillars comprise Payment Gateway and Transfer Services for Corporate, SMEs, Start-ups, and Local and International MSMEs. The last product pillar, Collaborative Commerce, is designed to empower communities and personal usage.

DOKU, PT NUSA SATU INTI ARTHA

About the Job: 
Lead the development and maintenance of a compliance framework aligned with business strategies, conduct external audits, and manage security risks to protect sensitive data such as cardholder data (CHD) and personally identifiable information (PII).

 

What you will do:

<ul>
	<li>Ensure the implementation of payment gateway security follows PCI DSS v4.0, ISO 27001:2022, GDPR, SOC 2, and data privacy regulations.</li>
	<li>Monitor changes in industry regulations and assess their impact on the organization, updating compliance policies and procedures accordingly.</li>
	<li>Develop and manage a compliance framework that aligns with business strategy and ensures adherence to laws and regulations.</li>
	<li>Coordinate and lead external compliance audits (PCI DSS, ISO 27001, SOC 2), including audit preparation, document collection, and external audit team management.</li>
	<li>Review and create security policies and procedures that meet regulatory requirements and industry best practices.</li>
	<li>Ensure employee adherence to security policies and communicate policies effectively across the organization.</li>
	<li>Maintain documentation for compliance activities, including risk assessments, audits, incident response exercises, and remediation efforts.</li>
	<li>Identify potential security risks, mitigate non-compliance risks, and implement controls to protect data and meet regulatory requirements.</li>
	<li>Collaborate with legal, IT, and operations teams to mitigate risks and ensure security policies protect sensitive data like CHD and PII.</li>
	<li>Perform regular Data Protection Impact Assessments (DPIAs) to ensure data handling practices comply with privacy laws (GDPR, etc.).</li>
	<li>Oversee encryption, tokenization, and data anonymization practices to meet regulatory requirements.</li>
	<li>Ensure third-party vendors and partners comply with security and compliance requirements, including performing vendor security assessments and audits.</li>
	<li>Oversee incident response protocols to ensure they comply with data breach notification laws (GDPR, PCI DSS) and manage incident reporting.</li>
	<li>Ensure forensic investigations are conducted and documented for security incidents, with appropriate actions taken for resolution and prevention of future incidents.</li>
	<li>Develop and deliver security compliance training programs for staff, including management and IT personnel, ensuring an understanding of regulatory requirements.</li>
	<li>Conduct security awareness campaigns and compliance-focused training sessions to reduce human-related security risks.</li>
	<li>Provide regular reports on compliance status, risk assessments, audit findings, and remediation efforts to senior management and stakeholders.</li>
	<li>Develop Key Risk Indicators (KRI) and Key Performance Indicators (KPI) to measure compliance effectiveness and track improvements.</li>
	<li>Promote a culture of continuous improvement by identifying opportunities to enhance compliance processes, tools, and resources.</li>
</ul>

IT Compliance

Universal BPR is a community bank founded in 2003 by Kaman Siboro and Stephen Satyahadi - two individuals with more than 30 years of experience in banking sector. The bank is engaged in the provision of loan, saving and deposit to individuals and SMEs. For lending segment, the current ticket size is ranging from 100 million to 10 billion rupiah per customer.

Universal BPR group currently operates 10 branches located in 8 cities of Indonesia.

Universal BPR is registered and regulated by OJK (financial services authority) and is a member of LPS (deposit insurance)

MISSION STATEMENT
To become a bank that focuses on improving the quality of life of the community with integrity, respect and continuous improvement.

MOTTO
Fast, Safe, Caring

Bank Universal BPR

<ul>
	<li>Develop and update information security policies.</li>
	<li>Carry out compliance assessments of regulations and security standards.</li>
	<li>Identify, assess, and manage IT security risks.</li>
	<li>Carry out training and socialization of security policies for employees.</li>
	<li>Supervise the implementation of security controls and carry out continuous improvement. </li>
</ul>

IT Security

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

<ol style="list-style-type: upper-alpha;">
	<li>IT Security jaringan</li>
</ol>

<ul>
	<li>Menguasai perangkat security jaringan (Firewall, IPS, WAF, dll)</li>
	<li>Kemampuan menganalisa port yang dibutuhkan</li>
	<li>Implementasi patch di perangkat jaringan</li>
	<li>Kemampuan korelasi event dari perangkat security yang ada</li>
	<li>Update dengan perkembangan teknologi security</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li>IT Security server</li>
</ol>

<ul>
	<li>Menguasai security server (baseline security configuration, antivirus, firewall server)</li>
	<li>Menguasai patch di OS Windows dan Linux</li>
	<li>Menguasai security terkait Office 365</li>
	<li>Menguasai keamanan email (SMTPS, dll)</li>
	<li>Kemampuan korelasi event dari log di OS</li>
	<li>Update dengan perkembangan teknologi security</li>
</ul>

Jobdesc:

<ol>
	<li>Perform day to day operations for Security Analyst</li>
	<li>Perform monitor, manage, and configure security tools, review incidents to assess their urgency, and escalate incidents if necessary.</li>
	<li>Maintain the highest SLA Standard for Operations and Improvement.</li>
	<li>Fine-tune SIEM rules to reduce false positive and remove false negatives.</li>
	<li>Learn new attack patterns, actively participate in security forums.</li>
</ol>

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