information technology it customer support

PT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific.

With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of electronic payment in Indonesia. 

PT. Prima Vista Solusi

<ul>
	<li>Assist the operational team (helpdesk) in overcoming problems that cannot be resolved such as problems from merchants that are not related to hardware issues, and transaction testing (EDC TID Dummy) as validation of problems.</li>
	<li>Assist the operational team in overcoming the constraints of the tools being used, such as the use of W-track, TAMS, (atome upload profiling) and Vericentre (TMS).</li>
	<li>Monitoring and analyzing NOC, related to: Payment system applications (NAC, TLE, Poshub, HLE, MSA, Batching Report, Bank SFTP report), network connection links to Banks and Non-Bank Institutions and performance servers.</li>
	<li>Document incoming incident reports to facilitate the investigation process (eg EDC bugs, etc.).</li>
</ul>

IT Support

CODE.ID was previously a business unit of INTEGRASI, a system integrator that also provided software services established in 1999. In 2014, CODE.ID becomes an independently run company which currently has around 100 passionate developers with a myriad numbers of skill sets. 

CODE.ID has been established since 1999 and became a publicly listed company in Jakarta Stock Exchange in 2001 - as PT Integrasi Teknologi Tbk. It was back to be a private company in 2007.


Our Success Stories:

We successfully developed, deployed, and supported Information Technology Infrastructure for Komisi Pemilihan Umum (KPU) or the National Election Commission in 2004. We developed the election application and also distributed, installed, and  supported (7x24 hour) two data centers and 8000 VPN connected personal computers in 5,000 locations in the cities, rural areas, and remote areas all over Indonesia.

Code.id

1. ​Menjadi penghubung utama antara tim Marketing/Growth dengan tim Engineer/Product. 
2. ​Menyusun roadmap teknologi untuk mendukung kampanye marketing agar berjalan otomatis dan terukur secara data. 
3. ​Memastikan integrasi data antara database (CRM) dengan platform marketing berjalan lancar tanpa data mismatch. 
4. ​Mengawasi A/B testing teknis dan optimasi performa kampanye dari sisi sistem.

IT PM Marketing Technology

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>To understand the system design and problem investigation, problem identification, root analysis, solution definition for the second level of support</li>
	<li>Attend customer support requests for questions or problems on App Support</li>
	<li>Diagnose problems in several areas including operating system, application server, network, database and security</li>
	<li>Diagnose, solve problems, and identify solutions to solve problems</li>
	<li>Ensure smooth workflow processes and achievement of service level commitments</li>
	<li>Communicating with customers for application deployment and support</li>
	<li>Communicate and work closely with the Product Team about reported issues or required improvements to the software</li>
	<li>Create application performance and status reports</li>
	<li>Ticket resolve according to SLA</li>
</ul>

IT Application Support

PT Midas Daya Teknologi is an IT Consulting, Product and Services company. Our area of business varies in providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, Project management and Core Banking Transformation.
Started by professionals who have deep experience in core banking transformation, development, enterprise architecture, infrastructure design and management, big data solutions and project management, Midas comprises highly committed professionals who have good expertise specific to Indonesian banking sector.

We are also official partner with ORACLE as we have deep knowledge and experience in implementing Oracle FLEXCUBE core banking (Oracle FLEXCUBE Retail or OFCR, Oracle FLEXCUBE Universal Banking Solution, Oracle FLEXCUBE Direct Banking).

Perks and Benefits:
Employees have been number one since day one. Our founders knew that a unique corporate culture would differentiate us and be as a foundation for our success. If you like wild growth and working wit happy, enthusiastic overachievers, you’ll love Workday. We know that happy employees are engaged employees. In Midas, you will work alongside legends in the industry, the brightest new grads, and everything in between. Our commitment to PT Midas diversity extends beyond our culture and values
into everyday practices, which makes feel like home. PT Midas is growing. 

If you are passionate, fun and live for breakthrough ideas, consider joining our team.
• Competitive salary in market
• Supportive teammates
• Health insurance benefits
• Social Security
• Self-development activities that support careers
• Flexible working hours
• Broaden your knowledge in new technology

PT Midas Daya Teknologi

Key Responsibilities

<ul>
	<li>Ensure System Stability: Proactively monitor application performance and health. Respond swiftly to incidents and alerts to minimize downtime and prevent operational disruptions.</li>
	<li>Diagnose &amp; Resolve Issues: Perform root cause analysis and troubleshoot complex application-related problems. Implement effective solutions to restore services with minimal business impact.</li>
	<li>Support Change Management: Assist in the deployment of application updates, patches, and enhancements following structured release plans to ensure smooth implementation.</li>
	<li>Optimize Performance: Identify, analyze, and resolve performance bottlenecks and inefficiencies to improve overall application reliability and user experience.</li>
	<li>Documentation &amp; Compliance: Maintain meticulous records of all incidents, changes, solutions, and process improvements. Ensure all activities adhere to strict banking regulations and internal IT policies.</li>
</ul>

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT Metrodata Electronics, Tbk

Job Summary: 
Provide first-level technical support and proactive network monitoring using Entuity. Ensure optimal network performance and availability by managing incidents, performing in-depth initial analysis, and coordinating effective escalation to maintain operational excellence.

Key Responsibilities:

<ul>
	<li>Monitor and manage network infrastructure (routers, switches, firewalls) using Entuity.</li>
	<li>Respond to alerts, incidents, and service requests with precision and timeliness.</li>
	<li>Perform detailed initial analysis and troubleshooting of network-related issues.</li>
	<li>Identify potential risks and proactively escalate complex incidents with comprehensive findings.</li>
	<li>Maintain accurate and well-documented incident records in ticketing systems.</li>
	<li>Ensure adherence to SLA, operational standards, and network monitoring best practices.</li>
	<li>Collaborate with network, infrastructure, and application teams to ensure swift resolution.</li>
	<li>Conduct regular network health checks, performance analysis, and capacity monitoring.</li>
</ul>

IT Support L1 – Entuity

<ul>
	<li>Act as first layer to respond any issue in production and resolve any production issue especially for application related with data especially for DWH application, by triaging, diagnosing, troubleshooting, escalating, and analyzing the root cause</li>
	<li>Perform troubleshooting, monitor application availability, including any data which required to supply to the business user</li>
	<li>Engage with business user including address their complaint, solve and communicate any update which related to their issues</li>
	<li>Involved in identifying and assessing any solution which related to database and facilitate business user trough in depth assessment in order to responding and solving any incidents, issues and problems, maintain and solving any open ticket which related to the application</li>
	<li>Conduct root cause analysis for recurring issues and recommend corrective action and permanent solution</li>
	<li>Manage data access and security within BI data platform</li>
	<li>Able to perform performance tuning analysis and proactively give the feedback regarding query plan analysis result</li>
</ul>

IT Support and Maintenance

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

1. CRM &amp; Customer Data Management

<ul>
	<li>Lead implementation and management of CRM system</li>
	<li>Develop and maintain a centralized customer database</li>
	<li>Ensure data accuracy and consistency across all channels</li>
	<li>Build customer segmentation and lifecycle tracking</li>
</ul>

2. Sales Technology Enablement

<ul>
	<li>Develop and optimize sales pipeline tracking systems</li>
	<li>Monitor and improve sales team performance through data</li>
	<li>Integrate sales processes from order to fulfillment</li>
	<li>Build sales dashboards and forecasting tools</li>
</ul>

3. Marketing Technology &amp; Automation

<ul>
	<li>Implement marketing automation tools (email, WhatsApp, ads tracking)</li>
	<li>Track campaign performance and optimize ROI</li>
	<li>Manage customer acquisition and retention systems</li>
	<li>Establish attribution models for marketing channels</li>
</ul>

4. Omnichannel Integration

<ul>
	<li>Integrate offline and online sales channels (retail, marketplace, website)</li>
	<li>Ensure consistency in customer data, pricing, and promotions</li>
	<li>Collaborate with internal teams to unify customer experience</li>
</ul>

5. Data Analytics &amp; Reporting

<ul>
	<li>Develop dashboards and reports for sales and marketing performance</li>
	<li>Analyze customer behavior, product performance, and campaign results</li>
	<li>Provide actionable insights to support business decisions</li>
</ul>

6. System Integration &amp; Automation

<ul>
	<li>Collaborate with IT to integrate CRM, ERP, POS, and other systems</li>
	<li>Identify and implement automation opportunities to improve efficiency</li>
	<li>Ensure systems scalability and reliability</li>
</ul>

7. Training &amp; Stakeholder Management

<ul>
	<li>Train sales and marketing teams on system usage</li>
	<li>Work closely with internal stakeholders and external vendors</li>
	<li>Drive adoption of technology across the organization</li>
</ul>

Sales & Marketing Technology

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

Job Desc:

1. Memberikan dukungan teknis (technical support) kepada user 
2. Melakukan instalasi, konfigurasi, dan pemeliharaan perangkat kerja seperti komputer, laptop, printer, serta perangkat pendukung produksi konten 
3. Menangani troubleshooting terkait software editing, sistem CMS, jaringan, dan perangkat kerja lainnya 
4. Melakukan monitoring dan maintenance berkala terhadap sistem dan perangkat IT 
5. Mendiagnosis dan menyelesaikan masalah perangkat keras dan perangkat lunak teknis

IT Support Officer | Tribun Network

PT Murni Development Indonesia (MDev) is part of PT Murni Solusindo Nusantara, an ISO 9001:2015 certified company with over 32 years of experience as a solution provider, digital business transformation expert, and trusted technology partner for Central Bank of Indonesia.

Focusing on excellence and long-term partnerships, MDev ensures its clients receive the best talent and service. Whether you need experts for short-term or long-term projects, MDev provides the necessary resources and support to achieve your business goals.

PT Murni Development Indonesia

<ul>
	<li>Mengembangkan, menguji, dan memelihara aplikasi berbasis kebutuhan bisnis dalam siklus project development.</li>
	<li>Melakukan troubleshooting, debugging, dan optimization pada aplikasi selama fase development.</li>
	<li>Setelah fase project selesai, bertanggung jawab sebagai Application Support (L2) untuk monitoring, incident handling, dan problem resolution.</li>
	<li>Menangani issue eskalasi dari L1 serta melakukan analisa akar masalah (root cause analysis).</li>
	<li>Melakukan perbaikan minor (bug fixing) dan memastikan stabilitas aplikasi di environment production.</li>
</ul>

Development Support

Sapta Tunas Teknologi is Your Source for IT Solutions, we focus solely on embracing our client’s hardware, networking, application and technology needs. Helping organizations across all industry to achieve their business goals and objectives by lowering the cost and maximizing the performance of their information technology systems.

PT Sapta Tunas Teknologi

<ul>
	<li>Assist in configuring and troubleshooting LAN/WAN networks and support network hardware maintenance such as routers, switches, firewalls, and wireless access points.</li>
	<li>Assist in the installation, configuration, and maintenance of Windows and Linux servers.</li>
	<li>Assist in configuring and maintaining SAN/NAS systems.</li>
	<li>Assist in implementing security measures to protect IT infrastructure and monitor security incidents and vulnerabilities.</li>
	<li>Provide technical support to end-users, resolving basic hardware and software issues.</li>
</ul>

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to isolate the root cause and efficiently provide sound solutions to technical issues.

When computer systems have problems, understanding system functions, components, and typical problems allows an employee to quickly determine the root causes of the breakdown. Knowing what information to gather, the diagnostic tools to use, and what solutions to test can simplify solving a technical problem. Ability to troubleshoot is needed in every company but it is a set of special skills that takes a considerable amount of time to learn. This test measures the ability to isolate root cause and provide sound solutions to technical issues efficiently.

Computer Troubleshooting Fundamentals

Technical Support

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Conduct tracking, follow-up, collection, and reconciliation of transactions.</li>
	<li>Proactively contact suppliers as needed to ensure payment of outstanding invoices and enable swift payment</li>
	<li>Review account payable requests on a daily basis by comparing the information needed and submitted by agents</li>
	<li>Fixing the sale/refund billing discrepancy and ensuring all invoiced correct.</li>
	<li>Ensure all supplier invoices are received on time to meet our payment schedules</li>
	<li>Carefully follow instructions and pre-established guidelines to perform assigned tasks</li>
	<li>Ensure that all work is processed according to the team’s minimum standard.</li>
	<li>Report any issues or system limitations to the direct supervisor</li>
	<li>Match all invoices to the corresponding order and purchase order</li>
	<li>Ensure correct and complete setup of new suppliers in our Purchasing system (Lookout) and Accounting system (Xero)</li>
	<li>Submit costings or segments in our client's system (Tramada)</li>
</ul>

Finance Support

CARE Technologies is the first generation in Indonesia who launced the desktop and web version of an application for th General Insurance.

CARE Technologies was established in February 20th, 2006 and located in Tebet – South of Jakarta. Today we have nearly 80 employees with the position IT Programmer and IT Consultant. In 2010 CARE Technologies became first generation who issued an application for General Insurance in the Enterprise version which is still growing until today.

Mostly 80% Insurance Company in Indonesia using CARE Application, and we have client in Thailand and Philippines. CARE Technologies has a schedule in yearly to making Corporate Social Responsibility (CSR) at East Indonesia, focus in education and social problems.

CARE Technologies

<ul>
	<li>Confirms project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client</li>
	<li>Encodes project requirements by converting work flow information into computer language.</li>
	<li>Confirms program operation by conducting tests; modifying program sequence and/or codes.</li>
	<li>Prepares reference for users by writing operating instructions.</li>
	<li>Maintains historical records by documenting program development and revisions.</li>
	<li>Contributes to team effort by accomplishing related results as needed.</li>
	<li>Create maintain business process documents, project documents, and the documents to be clear and effective training</li>
	<li>Solve the problems that are still related to the tasks performed</li>
	<li>Maintaining good relationships with clients, superiors directly or indirectly and colleagues to uphold the ethnics of professionalism</li>
	<li>Maintaining the confidentiality of client data</li>
	<li>Strong analytical and planning skills;</li>
	<li>Good communication and presentation skills;</li>
	<li>Excellent problem-solving skills</li>
</ul>

IT Programmer

AdiData is an IT company focus in providing total IT Business Solutions, IT Infrastructures and IT Services to our customers. Our team has a lot of experiences in delivering the best IT Business Solutions, IT Infrastructures and IT Services with the latest trend, latest products/technologies and high quality of services.

PT Adi Data Informatika

Experience IT Developer

Backend Developer - Java Springboot (15 Orang)

Frontend Developer - Angular, Javascript (2 Orang)

Android Developer - Kotlin (10 Orang)

System Analyst (4 Orang)

AI Engineer - Phyton, Pandas, Numpys - (5 Orang)

Devops (2 Orang)

Integration Engineer (5 Orang)

IT Developer

ATI Business Group is looking for an IT Operations Specialist to support our production team on-site with daily IT operations. In this role, you will be responsible for maintaining IT infrastructure services, troubleshooting operational issues, and ensuring smooth day-to-day IT support. This position requires strong analytical skills, technical knowledge, and effective communication.

Your Main Objective

To manage and maintain daily IT operations, ensuring infrastructure services run smoothly while contributing to the execution and improvement of IT procedures, policies, and goals.

Your Main Responsibilities

<ul>
	<li>You will handle day-to-day IT operations and maintain IT infrastructure services (LAN, WLAN, servers, firewall, CCTV, IP telephony, access door, etc.).</li>
	<li>You will maintain productivity benchmarks according to the team’s minimum standards.</li>
	<li>You will follow instructions and established guidelines to perform assigned tasks accurately.</li>
	<li>You will ensure all work complies with the team’s standards and contribute to IT procedures and process improvements.</li>
	<li>You will report issues or system limitations to your direct supervisor</li>
</ul>

Be Part of the ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

IT Operations

PT. Aladdin Teknologi Solusi berdiri pada 12 April 2017. Kami memiliki staf profesional yang berpengalaman dibidang  Application Development, Information Infrastructure, System Infrastructure, Security Infrastructure, Network Infrastructure dan Data Center Infrastructure. Perusahaan kami berfokus pada solusi layanan Teknologi Informasi.  

PT. Aladdin Teknologi Solusi

Dicari karyawan untuk memenuhi posisi IT Support, Team Shift leader, Supervisor. Posisi sesuai dengan kualifikasi. adapun ruang lingkup sebagai berikut:

<ul>
	<li>Memiliki kemampuan analysis yang kuat</li>
	<li>Mampu menganalisis jika terjadi problem proses batch</li>
	<li>Mampu berkolaborasi dan bekerja sama dalam tim</li>
	<li>Berpengalaman membaca &amp; analisa log system;</li>
	<li>Mengerti cara kerja konsep perangkat keras &amp; lunak</li>
	<li>Mampu melakukan pekerjaan secara shift 24/7.</li>
	<li>Tanggap terhadap kondisi pada saat adanya problem / incident.</li>
	<li>Teliti dalam pekerjaan</li>
	<li>Disiplin dalam menjalankan prosedur dan instruksi kerja.</li>
	<li>Mampu berkomunikasi dengan cepat dan tanggap.</li>
	<li>Mampu membuat dokumentasi /laporan operasional yang baik</li>
	<li>Memiliki kemampuan komunikasi yang baik untuk koordinasi dan eskalasi masalah</li>
	<li>Disiplin dalam menjalankan SOP dan instruksi kerja</li>
	<li>Sanggup menjaga SLA</li>
	<li>Bagi shift leader operator selain persyaratan diatas ditambah pernah punya pengalaman membawahi operator</li>
	<li>Bagi shift leader operator selain persyaratan diatas ditambah pernah mengerti konsep ITIL/ITSM</li>
</ul>

Lamaran disertai copy ijazah dan sertificate

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