information technology it customer support

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT Metrodata Electronics, Tbk

<ul>
	<li>Melakukan klasifikasi insiden, memprioritaskan, berkorelasi dengan insiden lain yang dilaporkan dan mencocokkan dengan kesalahan yang diketahui.</li>
	<li>Menerima laporan insiden dari Pengguna melalui telepon atau email &amp; mencatat semua detail insiden yang diperlukan pada sistem manajemen insiden.</li>
	<li>Dukungan tingkat pertama untuk mencoba menyelesaikan insiden tersebut, menggunakan remote control jika perlu untuk resolusi insiden.</li>
	<li>Jika insiden tersebut memerlukan eskalasi ke Support level 2, staf Bagian Layanan akan membuat perintah kerja dan menugaskannya ke teknisi tingkat 2 yang sesuai.</li>
	<li>Lacak insiden sampai penutupan dan tetap memperbaharui status insiden tersebut kepada Pengguna.</li>
	<li>Meneruskan permintaan layanan ke teknisi IT yang tepat, sesuai dengan prosedur permintaan layanan</li>
	<li>Melacak permintaan layanan hingga penutupan dan tetap memperbaharui status insiden tersebut kepada Pengguna.</li>
</ul>

IT Support

PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.

Reycom Document Solusi (RDS Group)

<ul>
	<li>Melakukan Maintenance Hardware dan Software Scanner secara berkala</li>
	<li>Melakukan Instalasi Hardware dan Software Scanner </li>
	<li>Melakukan Troubleshoot Hardware dan Software Scanner</li>
	<li>Melakukan Training Scanner kepada operator Scanner</li>
	<li>Menyelesaikan pekerjaan tepat waktu dan bertanggung jawab</li>
</ul>

IT Support Scanner

Didirikan pada tahun 2002, PT Surya Madistrindo (SM) adalah perusahaan yang dimiliki oleh PT Gudang Garam Tbk untuk menjalankan distribusi produk-produk sigaret Gudang Garam bersama dengan 3 perusahaan distribusi lainnya. Di tahun 2009, SM ditunjuk sebagai distributor tunggal yang memegang kendali strategi distribusi dan field marketing untuk seluruh wilayah Indonesia. SM telah tumbuh dan bertransformasi menjadi perusahaan distribusi rokok yang profesional dan modern. Berawal dari beberapa ribu karyawan, kini SM telah didukung oleh sumber daya manusia mencapai lebih dari 14 ribu orang yang tersebar pada 12 kantor perwakilan regional dan lebih dari 180 kantor perwakilan area di Indonesia.

Filosofi : CATUR DHARMA
1. Kehidupan yang bermakna dan berfaedah bagi masyarakat luas merupakan suatu kebahagiaan
2. Kerja keras, ulet, jujur, sehat, dan beriman adalah prasyarat kesuksesan
3. Kesuksesan tidak dapat terlepas dari peranan dan kerja sama dengan orang lain
4. Karyawan adalah mitra yang utama 

Visi: Mengembangkan sumber daya manusia yang baik agar bermanfaat bagi masyarakat 

Misi : Kami adalah organisasi pembelajaran, kami organisasi modern dan professional yang menjunjung tinggi norma-norma sosial

PT Surya Madistrindo

<ul>
	<li>Provide advanced technical support to end-users for hardware, software, and network issues.</li>
	<li>Install, configure, and maintain computer systems, servers, and network devices.</li>
	<li>Diagnose and resolve complex technical problems in a timely and efficient manner.</li>
	<li>Manage and monitor IT endpoint &amp; infrastructure, ensuring optimal performance and security.</li>
	<li>Develop and maintain documentation for IT procedures and best practices.</li>
	<li>Train and mentor junior IT support staff.</li>
	<li>Stay up-to-date on the latest IT trends and technologies.</li>
</ul>

Senior IT Support Specialist

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

We are seeking a talented, enthusiastic, and detail-oriented individual who thrives in a fast-paced, multinational environment. As a Purchasing &amp; Customer Service Officer for one of ATI’s clients, you will play a key role in managing procurement-related administrative tasks while ensuring excellent service delivery to both suppliers and internal stakeholders.

You will handle purchase orders, supplier coordination, and invoice processing, while also addressing inquiries, resolving issues promptly, and maintaining accuracy. Success in this role means meeting SLAs and exceeding performance expectations.

Main Responsibilities:

<ul>
	<li>Process purchase orders and supplier payments using the company’s procurement or accounting software.</li>
	<li>Coordinate and reconcile supplier invoices and delivery confirmations in the client’s internal system.</li>
	<li>Carefully follow purchasing procedures and pre-established guidelines to complete assigned tasks.</li>
	<li>Ensure all procurement activities meet or exceed the team’s minimum quality and accuracy standards.</li>
	<li>Report any supplier issues, delivery delays, or system limitations to your direct supervisor.</li>
</ul>

Purchasing & Customer Support Specialist

The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana Financial Group to take over the majority of the Bank’s shares. The change in the Shareholders was followed by a change in its name into PT Bank Hana.

In 2013, PT Bank Hana took a strategic action by merging with PT Bank KEB Indonesia to create synergies in the banking business. This business activity caused the Bank to change its name to PT Bank KEB Hana Indonesia or known as Bank KEB Hana. However, in 2020, Bank KEB Hana yet again made a brand change to Hana Bank. By these changes, Hana Bank is increasingly ready to strengthen its competitiveness, both in Indonesia and globally, through the consistency of the brands used by the group.
With the presence of its best people, Hana Bank provides an array of products and services designed to meet various customer needs.

Given its global reach and global standard of service, Hana Bank promises its customers to be their True Hearted Financial Partner.

Hana Bank

<ul>
	<li>Bekerja sama dengan tim pengembangan untuk mengintegrasikan keamanan ke dalam siklus pengembangan perangkat lunak (SDLC) dan memastikan desain, pengembangan, dan penerapan aplikasi yang aman.</li>
	<li>Melakukan tinjauan kode untuk mengidentifikasi dan mengatasi kerentanan keamanan.</li>
	<li>Menerapkan konfigurasi sesuai dengan best practice yang berlaku pada perangkat keamanan yang menjadi tanggung jawab unit Information Security seperti CI/CD platform, Repository Manager, SAST platform.</li>
	<li>Melakukan analisa, tinjauan ulang dan membuat rekomendasi terhadap insiden yang terjadi pada perangkat keamanan yang menjadi tanggung jawab unit Information Security.</li>
</ul>

Information Security Engineer

<ul>
	<li>Develop and implement an information security strategy that aligns with bank’s goals and regulatory requirements.</li>
	<li>Lead the development and execution of the bank's incident response plan and oversee post-incident analysis to identify lessons learned and improve future response efforts.</li>
	<li>Provide strategic guidance on emerging security threats and industry trends to senior management.</li>
	<li>Oversee day-to-day security operations, security tools and technologies that currently belong to Information Security Unit, ensuring they are effective and up-to-date.</li>
	<li>Enforce security policies, procedures, and standards to protect bank assets.</li>
	<li>Conduct regular security assessments and audits to identify potential vulnerabilities and compliance gap.</li>
	<li>Work closely with other IT departments to ensure security is integrated into all technology initiatives.</li>
	<li>Lead, mentor, and develop a team of security professionals, fostering a collaborative and innovative work environment.</li>
</ul>

Information Security Lead

<ul>
	<li>Empower Growth: Conduct regular performance evaluations, set KPIs, and offer impactful feedback to enhance the skills and confidence of your team members.</li>
	<li>Drive Efficiency: Develop and implement cutting-edge strategies to optimize day-to-day operations, ensuring maximum efficiency and effectiveness in meeting SLAs.</li>
	<li>Foster Innovation: Continuously identify areas for improvement, implement process enhancements, and leverage data-driven insights to enhance productivity and other SLA metrics.</li>
	<li>Client Relationship Management: Serve as the primary liaison for clients, maintain positive relationships and proactively address their evolving needs and expectations.</li>
	<li>Performance Excellence: Monitor performance metrics and deliver insightful performance reports to senior management and clients.</li>
	<li>Risk Mitigation: Identify potential risks and implement necessary measures to safeguard the company’s operation and uphold data protection policies.</li>
</ul>

Customer Support Senior Team Leader

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

As an Sect. Head IT System Administrator &amp; Support, your main responsibilities are:

<ul>
	<li>Managing a team</li>
	<li>Ensuring Monitoring, Maintenance, Analysis, Recomendations &amp; System Implementations process (including systems performance, capacity planning, systems enhancement, problem management, security system).</li>
	<li>Ensuring System implementations, maintenance &amp; improvement for users' / clients' Hardware &amp; Software, LAN/WAN, &amp; PABX network), including administration processes &amp; security to support the smoothness of IT operational system.</li>
</ul>

Section Head IT System Administrator & Support

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

Professional Development Program (PDP) Technology adalah suatu program yang dikhususkan bagi para lulusan IT dan Sistem Informasi untuk mempelajari seluruh proses bisnis dengan tujuan untuk meningkatkan dan mengembangkan teknologi di BCA Finance.

Selama program, Anda akan mempelajari: Technology Trends in Financial Industry, Web Programming, Android Mobile Development, Database Design &amp; Application, IT Security, Data Science, IT Project Management, Software Development, Application Prototyping, Computer Architecture &amp; Network Infrastructure.

BCA Finance tunduk pada ketentuan UU Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi berikut aturan turunan serta perubahan-perubahannya dari waktu ke waktu. Saya menyetujui data-data saya digunakan, diverifikasi, dikelola, dan ditatausahakan untuk tujuan perekrutan di PT BCA Finance.

Professional Development Program Technology

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Carry out processing of academic data in the academic system as well as information related to lldikti and kemdikbudristek; from collecting to presenting data to support strategic decisions</li>
	<li>Running an executive information system to support existing systems </li>
	<li>Prepare evaluation data based on the results of the executive information system so that it can support strategic decisions</li>
	<li>Prepare student graduation documents based on the results of the academic system.</li>
</ul>

Academic Information Management Officer_Universitas Multimedia Nusantara

<ul>
	<li>Conduct IT audits (infrastructure, security, and SDLC).</li>
	<li>Support the ISO 27001:2022 certification process.</li>
	<li>Perform compliance audits from customers.</li>
	<li>Prepare audit reports, monitor follow-up actions, and ensure the confidentiality of audit data.</li>
	<li>Provide recommendations for improvements to enhance the effectiveness of internal controls and system security.</li>
</ul>

IT Auditor

<ul>
	<li>Conduct tracking, follow-up, collection, and reconciliation of transactions.</li>
	<li>Proactively contact suppliers as needed to ensure payment of outstanding invoices and enable swift payment</li>
	<li>Review account payable requests on a daily basis by comparing the information needed and submitted by agents</li>
	<li>Fixing the sale/refund billing discrepancy and ensuring all invoiced correct.</li>
	<li>Ensure all supplier invoices are received on time to meet our payment schedules</li>
	<li>Carefully follow instructions and pre-established guidelines to perform assigned tasks</li>
	<li>Ensure that all work is processed according to the team’s minimum standard.</li>
	<li>Report any issues or system limitations to the direct supervisor</li>
	<li>Match all invoices to the corresponding order and purchase order</li>
	<li>Ensure correct and complete setup of new suppliers in our Purchasing system (Lookout) and Accounting system (Xero)</li>
	<li>Submit costings or segments in our client's system (Tramada)</li>
</ul>

Finance Support

BOSNET is an FMCG (Fast-Moving Consumer Goods) super-apps and ecosystem provider with two primary business facets: selling distribution super-apps and offering an ecosystem for FMCG principals to enhance their order-generation and logistics. The services provided include e-payment, pay-later options, advertising, market insights, and back-office solutions. Currently, our ecosystem processes over IDR 50 trillion worth of transactions annually.

BOSNET Distribution Indonesia

<ul>
	<li>Work with clients to understand their business needs and design suitable technical solutions.</li>
	<li>Prepare technical proposals, architecture overviews, and documentation for client presentations.</li>
	<li>Estimate project cost, time, and resources using standard methods.</li>
	<li>Support sales teams in creating competitive proposals and pricing strategies.</li>
	<li>Participate in client meetings, demos, and technical discussions.</li>
	<li>Coordinate with internal teams to align solutions with company capabilities.</li>
</ul>

IT Presales

Secure Parking adalah perusahaan jasa perparkiran yang telah hadir di Indonesia sejak Oktober 1992, dimana diawali dengan mendapatkan kepercayaan untuk mengelola sebidang lahan berupa tanah kosong di sebuah area di Jakarta Pusat.

Berbicara mengenai bisnis perparkiran saat itu, sangatlah identik dengan kehidupan yang keras, premanisme, pelayanan yang minim dan tanpa akuntabilitas yang jelas. Untuk itu Secure Parking hadir di Indonesia dengan tekad ingin menciptakan bisnis perparkiran menjadi sektor usaha yang dikelola dengan profesional yang memiliki kualitas sumber daya manusia yang profesional, mempergunakan teknologi yang selalu disesuaikan dengan perkembangan jaman, pertanggungjawaban keuangan yang transparan dan mengedepankan pelayanan yang prima terhadap pengguna jasa
Secure Parking.

Sampai saat ini, Secure Parking telah mendapatkan kepercayaan untuk mengelola lebih dari 1300 lokasi yang tersebar di seluruh kota di Indonesia dengan total lebih dari 1.000.000.000 marka parkir dan mempekerjakan lebih dari 11.000 tenaga kerja yang terlatih dan terampil.

Untuk mewujudkan komitmen kerja nyata kami kepada masyarakat luas di tanah air, Secure Parking selalu melakukan survey secara regular untuk memastikan kepuasan dari seluruh pengguna jasa Secure Parking. Sehingga apabila ada hal-hal yang perlu ditingkatkan maka Secure Parking akan senantiasa memperbaikinya demi terwujudnya kepuasan pengguna jasa Secure Parking.

Secure Parking

1. Menguasai &amp; memahami IT infrastruktur dalam industri parkir karena akan survey ke lokasi-lokasi utk kebutuhan jaringan kabel data dan komputerisasi 
2. Menguasai &amp; dapat memasang beberapa alat parking seperti: boomgate, tiket dispenser, kamera, dan berbagai alat pendukung lain dengan membuat, mengajukan topologi dan kebutuhan komputerisasi 
3. Mengawasi pekerjaan jaringan kabel dan instalasi jaringan peralatan komputerisasi dan toubleshooting 
4. Support masalah jaringan kabel data langsung ke lokasi dalam kota atau luar kota

Site Support

<ul>
	<li>Memelihara dan mengembangkan sistem dan teknologi informasi untuk mendukung kegiatan operasional perusahaan</li>
	<li>Melakukan perencanaan dan pengembangan hardware, software dan infrastruktur jaringan yang mendukung kinerja perusahaan</li>
	<li>Menangani permasalahan yang muncul pada jaringan komputer dan server.</li>
	<li>Mengatur, memonitor, serta membantu IT Technical Support dalam penanganan masalah penggunaan komputer.</li>
</ul>

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