What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

We are looking for highly motivated and results-driven Senior Insurance Telemarketers to join our team. In this role, you will be responsible for driving sales through outbound calls, introducing insurance products to potential customers, and ensuring excellent customer engagement throughout the sales process. You will work closely with the sales and operations teams to achieve targets and contribute to the overall growth of our insurance business.

 

Responsibilities:

<ul>
	<li>Conduct outbound calls to prospective customers and effectively present insurance products.</li>
	<li>Build strong relationships with potential clients to generate sales opportunities.</li>
	<li>Consistently meet or exceed individual and team sales targets.</li>
	<li>Handle inquiries, objections, and negotiations in a professional manner to close sales.</li>
	<li>Maintain accurate records of leads, calls, and sales activities in the system.</li>
	<li>Collaborate with internal teams to optimize sales processes and customer experience.</li>
	<li>Stay updated on insurance products, industry trends, and compliance requirements.</li>
</ul>

Insurance Telemarketing

PT Galileo Indonesia Perdana, juga dikenal sebagai Galileo Indonesia, didirikan pada tahun 1997 sebagai mitra operator lokal dari Travelport Global untuk Indonesia. Berkantor pusat di Jakarta dan diikuti dengan memiliki dua kantor cabang di Medan dan Surabaya pada tahun 2000 dan 2002.

Pada tahun 2019, Galileo Indonesia melanjutkan pertumbuhannya setiap tahun, ditandai dengan perolehan pangsa pasar sebesar 40%, terutama untuk segmen Free Individual Traveler (FIT). Hari ini, Galileo Indonesia, yang mengusung tagline “mitra teknologi perjalanan Anda” tetap berkomitmen untuk selalu menawarkan produk, layanan dan solusi terbaik kepada pelanggan setia pengguna Galileo Indonesia di seluruh Indonesia.

Eksistensi perusahaan didukung oleh perusahaan terafiliasi seperti: ATI Business Group sebagai mitra fare loader, PT. Sentra Solusi Indonesia (SSI) sebagai mitra strategis sistem mid-back office dan PT. Mitra Abadi Solusi yang mendukung jaringan dan koneksi datanya.

PT. Galileo Indonesia Perdana (Travelport Indonesia)

Are you a driven sales professional passionate about building relationships and achieving business growth? We’re looking for a dedicated Account Manager to join our dynamic team and help expand our market presence. If you thrive in a fast-paced environment and enjoy delivering exceptional client solutions, we want to hear from you!

What You'll Do:

<ul>
	<li>Identify and explore new business opportunities to drive sales growth.</li>
	<li>Build and maintain strong relationships with clients and prospects.</li>
	<li>Respond to client inquiries and provide tailored business solutions.</li>
	<li>Conduct market research to analyze and strategize sales opportunities.</li>
	<li>Prepare data-driven sales reports and forecasts.</li>
	<li>Achieve sales targets and meet key performance metrics (KPIs).</li>
	<li>Streamline sales processes to ensure efficient handling of client inquiries.</li>
	<li>Collaborate with internal teams and stakeholders to deliver seamless service.</li>
	<li>Support additional projects to improve operational efficiency and effectiveness.</li>
</ul>

Relationship Manager Travel Insurance

Didirikan pada tahun 2012, memulai bisnis sebagai penyedia layanan untuk ATM. Saat ini perusahaan mengembangkan solusi dan penyedia layanan multi-vendor, untuk menawarkan berbagai solusi dan layanan inovasi yang lebih luas.

VISI
Menghasilkan solusi dan layanan terbaik di bidang Layanan dan Konsultasi IT dengan upaya maksimal yang diarahkan pada kepuasan pelanggan.

MISI
Untuk membangun reputasi sebagai salah satu penyedia Solusi dan Layanan IT yang paling inovatif. Kami percaya dalam melakukan pekerjaan dengan cara yang paling efisien serta dengan metodologi yang kuat dan terstruktur, dengan evolusi bertahap dari kerja keras ke budaya kerja cerdas, untuk memenuhi kepuasan klien.

 
IT Consulting & Professional Services

To keep pace in the digital age while controlling costs and mitigating business risks, you can no longer depend on the past as a guide for the future. Leverage our consulting services and technology expertise to accelerate your business transformation and innovation strategies. We help you create and execute strategies to unlock opportunities, optimize processes, and uncover cost savings, with the offering as follow:

• Advisory Services. Our expert security consultants help you to secure your technologies by putting the right policies, processes, and architectures in place

• Architecture consulting services. Use existing and estimated future application traffic patterns to design a technology architecture for your organization. 

• Project and programmed management services. We support the successful execution of your IT projects using robust, proven project management methodologies.

•Application Customization and Programming Services. Our Developer expert could help you to provide the customization and enhancement of your existing applications.

 •QA and Automation Consultancy. Our QA and Automation expert will help you to ensure the quality of software development and deployment. Performing automated and manual tests to ensure the software created by developers is fit for purpose, include analysis of the software, and systems, mitigate risk and prevent software issues.

 

MITech

<ul>
	<li>Collaborate with internal teams and business users to support system and application needs within the insurance domain.</li>
	<li>Analyze business requirements related to Life Insurance products for both individual and corporate clients.</li>
	<li>Provide solutions and recommendations regarding the usage and optimization of insurance applications such as AS400, Group Asia, and Life Asia.</li>
	<li>Assist in system implementation, maintenance, and enhancement, including integration with Chatbot solutions to improve customer service.</li>
	<li>Coordinate with stakeholders to ensure smooth business processes and successful IT project delivery.</li>
	<li>Prepare and maintain documentation of system workflows, business processes, and implementation results.</li>
	<li>Provide support and troubleshooting for issues related to insurance systems and applications.</li>
</ul>

IT Business Analyst Life Insurance

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Analyze large amounts of information to discover trends and patterns</li>
	<li>Analyze data related to or within the scope of finance to develop company business recommendations (Business Improvement)</li>
	<li>Create data modeling to enrich the analysis of company financial parameters</li>
</ul>

Financial Analytic Specialist

The transaction is the lungs of the breathing economy, that is why our first step starts with a big dream to pave the way towards freedom of transaction. Since 2007, DOKU has been the first electronic payment system and risk management company in Indonesia. 

From paying and getting paid to transfer funds, all are possible with DOKU. For more than one decade, we have grown together alongside large and medium scaled companies to personal sellers from various lines of business, ranging from transportation, tourism, insurance, retail, donation, communities, and many more. Collaboration with partners such as local and international banks, also non-banking institutions has strengthened our reputation as a trusted local electronic payment solution. 

Our business grows together with our partners’ businesses. Thus we have built a payment ecosystem that is supportive and strengthens theirs. The formation of three product pillars that responds to all business needs across all layers of society has marked our transformation from “The Better Way to Pay” becoming “Think Beyond Payments”. The three winning product pillars comprise Payment Gateway and Transfer Services for Corporate, SMEs, Start-ups, and Local and International MSMEs. The last product pillar, Collaborative Commerce, is designed to empower communities and personal usage.

DOKU, PT NUSA SATU INTI ARTHA

About The Role:

The Financial Reporting Officer is responsible for maintaining accurate financial records, preparing reports, conducting audits, and ensuring compliance with accounting standards. This role involves performing financial analysis, journal entries, account reconciliations, and collaborating with internal teams and external auditors to support the company’s financial operations.

 

What Will You Do:

<ul>
	<li class="text-justify">Post and process journal entries related to financial transactions to ensure accurate and timely recording</li>
	<li class="text-justify">Conduct account reconciliations periodically to verify the accuracy of financial reporting and maintain proper ledger balances</li>
	<li class="text-justify">Verify the accuracy of invoices, accounting documents, and records to ensure compliance with policies and regulations</li>
	<li class="text-justify">Review and monitor bank balances, contra accounts, and ensure that cash flow is properly tracked</li>
	<li class="text-justify">Compile, analyze, and prepare various financial accounting reports, ensuring they meet internal and regulatory standards</li>
	<li class="text-justify">Maintain and update the accounting system, ensuring all records are properly documented and accessible for audits</li>
	<li class="text-justify">Lead or participate in audit engagements, from planning and testing to documentation and reporting, ensuring timely submission of audit reports to managers and partners</li>
	<li class="text-justify">Perform financial statement analytical reviews to identify potential irregularities, considering business environments and historical figures</li>
	<li class="text-justify">Conduct risk and control assessments by understanding business processes, identifying relevant regulations, and evaluating client-specific risksEnsure the completeness of the audited financial report for clients across various industries, such as services and manufacturing</li>
</ul>

Financial Reporting Officer

About The Role:

The ERP &amp; Financial Transformation Manager is responsible to ensure the Oracle ERP system is effectively implemented, maintained, and customized to support DOKU’s financial and operational requirements, and also able to initiate Digital Transformation projects within organization.

What will you do:

<ul>
	<li>Lead end-to-end ERP implementation (Oracle Fusion Cloud)</li>
	<li>Working with cross-functional teams, including functional consultants, business analysts, and end-users</li>
	<li>Working with Internal &amp; External stakeholders to understand their needs and requirements</li>
	<li>Supervise Custom Application Development and System Integration</li>
	<li>Define Integration Plan between all systems, and ensure data Synchronization</li>
	<li>Deploy ERP solutions and ensure seamless system integration</li>
	<li>Focus on specific business processes and modules within the ERP system</li>
	<li>Identifying areas for improvement and suggesting solutions</li>
	<li>Develop and configure customized ERP solutions</li>
	<li>Manage the ERP implementation &amp; ensuring timely and successful deployment</li>
	<li>Managing data entry and ensuring data accuracy</li>
	<li>Developing and maintaining user documentation and procedures</li>
	<li>Ensure users are able to use the system and adopt it to their business</li>
	<li>Provide training to end-users on how to use the ERP system effectively</li>
	<li>Lead UAT (User Acceptance Testing) and validation before deploying new ERP features.</li>
	<li>Monitor ERP system performance, identify areas for improvement and suggesting possible solutions</li>
</ul>

ERP & Financial Transformation Manager

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Manage electronic resources, including journals and e-books, to satisfy reference needs for study and or research</li>
	<li>Teach guests how to navigate and utilize the online resources at the library</li>
	<li>Coordinate the requirements for research references with the lecturers in the study program.</li>
	<li>-Select and provide data on fresh research findings and research subjects that are pertinent to each study program's field of study.</li>
</ul>

Associate Library Services Officer at Universitas Multimedia Nusantara

Toyota Astra Financial (TAF) was established by Astra International and Toyota Financial Services Corporation as a financial company and part of both Astra Group and Toyota value chains to provide financing solutions which support automotive sales in Indonesia.

Offers varieties of financing facilities, primarily focused on financing vehicles, with the option of conventional or sharia financing according to customer needs.

TAF develops a reliable service network based on good relationship with dealers, digitalization for more optimal access and connectivity in the business ecosystem, as well as agile organization with embedded risk management lifestyle.

Build Your Future with TAF!
1.	Health insurance for all TAF Employees
2.	Training and promotion chance in all TAF business sectors
3.	A positive working environment that promotes employee safety, growth, and goal attainment

Vision
Preferred financing solution for Toyota ownership through service excellence.

Mission
1.	To provide best value to customers
2.	Being a partner of Toyota to achieve long term success
3.	To provide sustainable value creation to stakeholders
4.	Being an employer of choice
5.	To share prosperity to community

Toyota Astra Financial Services

<ul>
	<li>Planning company system operations and other support systems, exploring opportunities</li>
	<li>Adopting new technologies and designing and maintaining IT architectures that are strategic</li>
	<li>Aligned with the company's business needs to support the achievement of optimal company performance.</li>
</ul>

IT Architect & Innovation Analyst

<ul>
	<li>Mensosialisasikan produk dan layanan, membina hubungan baik dengan dealer Toyota &amp; Daihatsu untuk meningkatkan pencapaian sales target.</li>
	<li>Menjalankan aktivitas penunjang penjualan (mendukung pameran, showroom event, dll) untuk meningkatkan pencapaian sales target.</li>
	<li>Menindaklanjuti prospek customer Repeat Order (RO) / Additional Order (AO) yang berasal dari Tele Marketing (TM)</li>
	<li>Membuat simulasi kredit dan melakukan negosiasi, baik dengan dealer maupun calon pelanggan, untuk mendapatkan aplikasi pembiayaan pelanggan.</li>
	<li>Melakukan proses survei (wawancara dengan narasumber, pengamatan lingkungan dan mengambil gambar) serta membuat dan menyerahkan laporan hasil survei</li>
	<li>Melengkapi data aplikasi pembiayaan dan dokumen pendukungnya, termasuk melakukan konfirmasi melalui telepon, proses data entry, dan inisiasi untuk menunjang proses analisa kredit yang cepat dan akurat.</li>
	<li>Bertanggung jawab atas kebenaran dan kesesuaian dokumen dan data yang terkait dengan data pelanggan dan data kendaraan.</li>
	<li>Melakukan pemantauan status aplikasi pembiayaan agar mencapai target SLA yang ditetapkan.</li>
	<li>Memonitor status aplikasi backlog untuk mencapai target penjualan yang ditetapkan.</li>
	<li>Menginformasikan hasil keputusan kredit kepada pihak-pihak terkait, serta menindaklanjuti dokumen tambahan apabila terdapat data informasi yang perlu dilengkapi.</li>
	<li>Mencetak dokumen kontrak, menjelaskan isi kontrak kepada pelanggan, meminta tanda tangan dokumen kontrak dan mendokumentasikan foto tanda tangan kontrak bersama pelanggan (debitur) untuk memastikan kesesuaian dengan prosedur.</li>
	<li>Menindaklanjuti dokumen kelengkapan kendaraan dan dokumen tagihan dari dealer untuk memastikan kelancaran proses pembayaran kendaraan ke dealer (disburse).</li>
	<li>Memastikan sistem integrasi akuisisi (B2B) dengan dealer terlaksana dengan baik.</li>
	<li>Mengarahkan dan memberikan penjelasan cara pembayaran angsuran kepada pelanggan untuk memastikan cara bayar yang efektif dan efisien.</li>
	<li>Memberikan informasi dan mengarahkan pelanggan untuk mengunduh aplikasi konsumen TAF.</li>
	<li>Memonitor pembayaran selama periode waktu tertentu sesuai dengan parameter yang ditetapkan oleh perusahaan dan bekerjasama Kelancaran pembayaran angsuran dengan fungsi AR management untuk memastikan agar pelanggan yang telah jatuh tempo memenuhi kewajibannya. 
	 </li>
</ul>

Sales Survey Officer Sidenreng Rappang

<ul>
	<li>Responsible for analyzing, planning, and ensuring the company's tax compliance to guarantee timely and accurate tax payments in accordance with applicable tax regulations.</li>
	<li>Compile a recapitulation of tax deductions from related parties and doing and analysis of external accounting and tax regulation</li>
</ul>

Tax Analyst

Sales Survey Officer Palu

Sales Survey Officer Banjarmasin

Astra Financial is a brand of the financial services division of PT. Astra International Tbk. Astra Financial manages 12 business entities; Astra Credit Companies, FIFGROUP, Toyota Astra Finance, Komatsu Astra Finance, Surya Artha Nusantara Finance, Asuransi Astra Buana, Astra Life, Astra Ventura, Dana Pensiun Astra, MauCash, AstraPay and Moxa.

Astra Financial is one of Astra’s seven business divisions, in addition to Automotive, Heavy Equipment, Mining, Construction and Energy, Agribusiness, Infrastructure and Logistics, Information Technology, and Property.

With a value proposition in the form of best value, integrated and speed, Astra Financial always prioritizes the “Prudent” principle and applies good governance in running the business in all financial services. Astra Financial has a mission to become a partner for the Indonesian people to maximize their financial potential and enable the community to prosper.

Astra Financial

<ul>
	<li>Monitor and analyze security alerts and incidents, identifying potential threats and vulnerabilities.</li>
	<li>Respond to security incidents promptly, investigate security breaches, and 
	take necessary action to mitigate risks</li>
	<li>Create and maintain documentation of security policies, procedures, and incident response plans</li>
	<li>Implement and maintain All security controls in company based on Company requirement or compliance</li>
	<li>Reporting Security incident based on company requirement or compliance V</li>
</ul>

Cyber Security Engineer Analyst

<ul>
	<li>Conduct IT process &amp; Governance (Incl. Cybersecurity Review &amp; Penetration Testing) assurance/advisory audits within the scope of Astra Financial</li>
	<li>Prepare Engangement Letters for related audit projects</li>
	<li>Conduct inquiries with the auditee to obtain an understanding and confirmations as needed for the audit</li>
	<li>Preparing document walkthrough &amp; business process mapping for understanding the business process to be audited</li>
	<li>Execute vouching and control testing procedures as per the Audit Program</li>
	<li>Conduct root cause analysis for all audit findings and develop recommendation based on root cause analysis findings</li>
	<li>Prepare the Final Audit Report</li>
	<li>Conduct follow-up reviews of management's action plans to ensure that agreed-upon recommendations have been implemented</li>
	<li>Regularly updating Astra Financial audit universe </li>
</ul>

IT & Digital Auditor

About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

Job description

About the Role: 

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

 

Responsibilities:

<ul>
	<li>Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).</li>
	<li>Handle and resolve customer complaints regarding product issues, returns, and exchanges.</li>
	<li>Manage and track orders to ensure timely delivery and address any order discrepancies.</li>
	<li>Collaborate with the logistics team to address shipping issues and provide updates to customers.</li>
	<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.</li>
	<li>Prepare and submit regular reports on customer interactions, feedback, and issues.</li>
	<li>Monitor and respond to customer reviews and feedback on multiple platforms.</li>
	<li>Provide comprehensive information about products, services, and policies to customers.</li>
	<li>Continuously improve service procedures, policies, and standards based on customer feedback.</li>
</ul>

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