PT Tangara Mitrakom, a subsidiary of Elang Mahkota Teknologi (Emtek), is a trusted provider of advanced network services and telecommunications solutions. Operating under a closed fixed network license from the government, the company delivers world-class connectivity solutions across Indonesia.

With over 50 service points and more than 100 skilled technicians nationwide, PT Tangara Mitrakom ensures reliable service, supported by a cutting-edge workshop for repairs and collaborations with global partners. Certified with ISO 9001, ISO 27001, and ISO 45001, the company upholds international standards in quality, security, and safety, empowering businesses with innovative and secure solutions.


Why Join PT Tangara Mitrakom?

✅ Innovative Impact – Be part of a company at the forefront of satellite, IoT, and digital connectivity solutions.
✅ Career Growth – We value talent and offer opportunities for professional development and advancement.
✅ Nationwide Reach – Contribute to connecting enterprises across Indonesia.
✅ Dynamic Culture – Work with passionate professionals in a collaborative and forward-thinking environment.

PT Tangara Mitrakom

We are looking for a highly motivated and results-driven Enterprise Account Manager to join our team. This role is perfect for someone passionate about building strong client relationships, driving sales growth, and shaping the future of connectivity in Indonesia.

What You Will Do

<ul>
	<li>Drive revenue growth by achieving and exceeding sales targets from both existing and new enterprise customers.</li>
	<li>Build long-term partnerships by understanding client needs and delivering tailored telecommunications solutions.</li>
	<li>Identify and develop new business opportunities leveraging our strengths in satellite-based and digital solutions.</li>
	<li>Generate leads, conduct client meetings, and provide strategic proposals that align with customer objectives.</li>
	<li>Collaborate with cross-functional teams to ensure smooth service delivery and customer satisfaction.</li>
	<li>Stay ahead of industry trends and act as a trusted advisor to clients.</li>
</ul>

Account Manager of Telecommunications Solutions

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT Metrodata Electronics, Tbk

<ul>
	<li>Conduct IT audits (infrastructure, security, and SDLC).</li>
	<li>Support the ISO 27001:2022 certification process.</li>
	<li>Perform compliance audits from customers.</li>
	<li>Prepare audit reports, monitor follow-up actions, and ensure the confidentiality of audit data.</li>
	<li>Provide recommendations for improvements to enhance the effectiveness of internal controls and system security.</li>
</ul>

IT Auditor

BOSNET is an FMCG (Fast-Moving Consumer Goods) super-apps and ecosystem provider with two primary business facets: selling distribution super-apps and offering an ecosystem for FMCG principals to enhance their order-generation and logistics. The services provided include e-payment, pay-later options, advertising, market insights, and back-office solutions. Currently, our ecosystem processes over IDR 50 trillion worth of transactions annually.

BOSNET Distribution Indonesia

<ul>
	<li>Work with clients to understand their business needs and design suitable technical solutions.</li>
	<li>Prepare technical proposals, architecture overviews, and documentation for client presentations.</li>
	<li>Estimate project cost, time, and resources using standard methods.</li>
	<li>Support sales teams in creating competitive proposals and pricing strategies.</li>
	<li>Participate in client meetings, demos, and technical discussions.</li>
	<li>Coordinate with internal teams to align solutions with company capabilities.</li>
</ul>

IT Presales

The transaction is the lungs of the breathing economy, that is why our first step starts with a big dream to pave the way towards freedom of transaction. Since 2007, DOKU has been the first electronic payment system and risk management company in Indonesia. 

From paying and getting paid to transfer funds, all are possible with DOKU. For more than one decade, we have grown together alongside large and medium scaled companies to personal sellers from various lines of business, ranging from transportation, tourism, insurance, retail, donation, communities, and many more. Collaboration with partners such as local and international banks, also non-banking institutions has strengthened our reputation as a trusted local electronic payment solution. 

Our business grows together with our partners’ businesses. Thus we have built a payment ecosystem that is supportive and strengthens theirs. The formation of three product pillars that responds to all business needs across all layers of society has marked our transformation from “The Better Way to Pay” becoming “Think Beyond Payments”. The three winning product pillars comprise Payment Gateway and Transfer Services for Corporate, SMEs, Start-ups, and Local and International MSMEs. The last product pillar, Collaborative Commerce, is designed to empower communities and personal usage.

DOKU, PT NUSA SATU INTI ARTHA

About the Job: 
Lead the development and maintenance of a compliance framework aligned with business strategies, conduct external audits, and manage security risks to protect sensitive data such as cardholder data (CHD) and personally identifiable information (PII).

 

What you will do:

<ul>
	<li>Ensure the implementation of payment gateway security follows PCI DSS v4.0, ISO 27001:2022, GDPR, SOC 2, and data privacy regulations.</li>
	<li>Monitor changes in industry regulations and assess their impact on the organization, updating compliance policies and procedures accordingly.</li>
	<li>Develop and manage a compliance framework that aligns with business strategy and ensures adherence to laws and regulations.</li>
	<li>Coordinate and lead external compliance audits (PCI DSS, ISO 27001, SOC 2), including audit preparation, document collection, and external audit team management.</li>
	<li>Review and create security policies and procedures that meet regulatory requirements and industry best practices.</li>
	<li>Ensure employee adherence to security policies and communicate policies effectively across the organization.</li>
	<li>Maintain documentation for compliance activities, including risk assessments, audits, incident response exercises, and remediation efforts.</li>
	<li>Identify potential security risks, mitigate non-compliance risks, and implement controls to protect data and meet regulatory requirements.</li>
	<li>Collaborate with legal, IT, and operations teams to mitigate risks and ensure security policies protect sensitive data like CHD and PII.</li>
	<li>Perform regular Data Protection Impact Assessments (DPIAs) to ensure data handling practices comply with privacy laws (GDPR, etc.).</li>
	<li>Oversee encryption, tokenization, and data anonymization practices to meet regulatory requirements.</li>
	<li>Ensure third-party vendors and partners comply with security and compliance requirements, including performing vendor security assessments and audits.</li>
	<li>Oversee incident response protocols to ensure they comply with data breach notification laws (GDPR, PCI DSS) and manage incident reporting.</li>
	<li>Ensure forensic investigations are conducted and documented for security incidents, with appropriate actions taken for resolution and prevention of future incidents.</li>
	<li>Develop and deliver security compliance training programs for staff, including management and IT personnel, ensuring an understanding of regulatory requirements.</li>
	<li>Conduct security awareness campaigns and compliance-focused training sessions to reduce human-related security risks.</li>
	<li>Provide regular reports on compliance status, risk assessments, audit findings, and remediation efforts to senior management and stakeholders.</li>
	<li>Develop Key Risk Indicators (KRI) and Key Performance Indicators (KPI) to measure compliance effectiveness and track improvements.</li>
	<li>Promote a culture of continuous improvement by identifying opportunities to enhance compliance processes, tools, and resources.</li>
</ul>

IT Compliance

AdiData is an IT company focus in providing total IT Business Solutions, IT Infrastructures and IT Services to our customers. Our team has a lot of experiences in delivering the best IT Business Solutions, IT Infrastructures and IT Services with the latest trend, latest products/technologies and high quality of services.

PT Adi Data Informatika

<ul>
	<li>Develop, designing, coding and testing for IT Systems/Applications according to business user requirements.</li>
	<li>Troubleshooting if any production issues</li>
	<li>Analyze, write, build, and deploy of software</li>
	<li>Meeting with development managers to discuss the scope of software projects.</li>
	<li>Analyzing existing programs for modification purposes.</li>
	<li>Researching and designing new software systems, websites, programs, and applications.</li>
	<li>Writing and implementing, clean, scalable code.</li>
	<li>Troubleshooting and debugging code.</li>
	<li>Verifying and deploying software systems.</li>
	<li>Evaluating user feedback.</li>
	<li>Recommending and executing program improvements.</li>
	<li>Maintaining software code and security systems.</li>
	<li>Creating technical documents and training staff.</li>
</ul>

IT Developer

AVIATOUR merupakah Perusahan Tour dan Travel terkemuka di Indonesia, didirikan sejak tahun 1999 dan merupakan top 10 travel agency di Indonesia.

RANGE OF SERVICES: Worldwide Outbound Tour Programs | Inbound & Domestic Tour Programs | Incentive Customized Tour Programs | Meeting, Convention & Exhibition | International & Domestic Ticketing | International & Domestic Airlines Reservations | International & Domestic Hotel & Package Reservations | International & Domestic Individual Free & Easy Packages | Travel Document Facilities | Airport Handling Services | Worldwide Cruise Package Programs.

COMPANY STRENGTH: Highly reputed International Standard Travel Agent in Indonesia | Pleasant, helpful, well-educated and professionalized staff | Sixteen years of experience in travel management | Strength relationship with the airlines, hotel and suppliers.

Avia Tour

✨ Key Responsibilities:

<ol>
	<li>Design and implement IT strategies aligned with business goals.</li>
	<li>Manage IT infrastructure (networks, servers, cloud, and data security).</li>
	<li>Oversee GDS &amp; airline/ticketing systems to ensure smooth operations.</li>
	<li>Develop and optimize booking platforms, websites, mobile apps, and API integrations.</li>
	<li>Implement cybersecurity measures and handle system upgrades.</li>
	<li>Lead and mentor the IT team while coordinating with vendors and airline partner</li>
</ol>

IT Manager

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

<ol style="list-style-type: upper-alpha;">
	<li>IT Security jaringan</li>
</ol>

<ul>
	<li>Menguasai perangkat security jaringan (Firewall, IPS, WAF, dll)</li>
	<li>Kemampuan menganalisa port yang dibutuhkan</li>
	<li>Implementasi patch di perangkat jaringan</li>
	<li>Kemampuan korelasi event dari perangkat security yang ada</li>
	<li>Update dengan perkembangan teknologi security</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li>IT Security server</li>
</ol>

<ul>
	<li>Menguasai security server (baseline security configuration, antivirus, firewall server)</li>
	<li>Menguasai patch di OS Windows dan Linux</li>
	<li>Menguasai security terkait Office 365</li>
	<li>Menguasai keamanan email (SMTPS, dll)</li>
	<li>Kemampuan korelasi event dari log di OS</li>
	<li>Update dengan perkembangan teknologi security</li>
</ul>

Jobdesc:

<ol>
	<li>Perform day to day operations for Security Analyst</li>
	<li>Perform monitor, manage, and configure security tools, review incidents to assess their urgency, and escalate incidents if necessary.</li>
	<li>Maintain the highest SLA Standard for Operations and Improvement.</li>
	<li>Fine-tune SIEM rules to reduce false positive and remove false negatives.</li>
	<li>Learn new attack patterns, actively participate in security forums.</li>
</ol>

IT Security

PT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific.

With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of electronic payment in Indonesia. 

PT. Prima Vista Solusi

<ul>
	<li>Assist the operational team (helpdesk) in overcoming problems that cannot be resolved such as problems from merchants that are not related to hardware issues, and transaction testing (EDC TID Dummy) as validation of problems.</li>
	<li>Assist the operational team in overcoming the constraints of the tools being used, such as the use of W-track, TAMS, (atome upload profiling) and Vericentre (TMS).</li>
	<li>Monitoring and analyzing NOC, related to: Payment system applications (NAC, TLE, Poshub, HLE, MSA, Batching Report, Bank SFTP report), network connection links to Banks and Non-Bank Institutions and performance servers.</li>
	<li>Document incoming incident reports to facilitate the investigation process (eg EDC bugs, etc.).</li>
</ul>

IT Helpdesk

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Memelihara dan mengembangkan sistem dan teknologi informasi untuk mendukung kegiatan operasional perusahaan</li>
	<li>Melakukan perencanaan dan pengembangan hardware, software dan infrastruktur jaringan yang mendukung kinerja perusahaan</li>
	<li>Menangani permasalahan yang muncul pada jaringan komputer dan server.</li>
	<li>Mengatur, memonitor, serta membantu IT Technical Support dalam penanganan masalah penggunaan komputer.</li>
</ul>

IT Engineer

<ul>
	<li>Melakukan klasifikasi insiden, memprioritaskan, berkorelasi dengan insiden lain yang dilaporkan dan mencocokkan dengan kesalahan yang diketahui.</li>
	<li>Menerima laporan insiden dari Pengguna melalui telepon atau email &amp; mencatat semua detail insiden yang diperlukan pada sistem manajemen insiden.</li>
	<li>Dukungan tingkat pertama untuk mencoba menyelesaikan insiden tersebut, menggunakan remote control jika perlu untuk resolusi insiden.</li>
	<li>Jika insiden tersebut memerlukan eskalasi ke Support level 2, staf Bagian Layanan akan membuat perintah kerja dan menugaskannya ke teknisi tingkat 2 yang sesuai.</li>
	<li>Lacak insiden sampai penutupan dan tetap memperbaharui status insiden tersebut kepada Pengguna.</li>
	<li>Meneruskan permintaan layanan ke teknisi IT yang tepat, sesuai dengan prosedur permintaan layanan</li>
	<li>Melacak permintaan layanan hingga penutupan dan tetap memperbaharui status insiden tersebut kepada Pengguna.</li>
</ul>

IT Support

Accord Innovations offers high-end quality IT products and services. We are young growing rightsized
company with entrepreneurial culture and entrepreneurial team members passionate with one
objective – client satisfaction. Primarily, Accord Innovations is an IT & business consulting, IT services
& solutions company; also dealing with IT solutions and products. Accord Innovations is
headquartered at Malaysia with a branch office in Hyderabad, India and capability to serve clients
globally.

We offer customized IT solutions and also standardized IT products, IT platforms to its clients. Accord
Innovations has a global footprint with clients from across the world. We have been serving clients
from across the world with our IT products and services capabilities. Accord has successfully
delivered its wide array of services to diversified industries and sectors.

We believe in delivering quantifiable business outcomes and impact of business and consulting
availed by the clients. We strive to ensure that our client’s business consulting and IT products and
services investments give best return on investment. Our team is always ready to change the picture
of client’s business and profitability by cutting-edge IT applications, systems, products and consulting
services. Accord’s team works towards adding and creating value to client’s business. 

Accord is known for its business and technology consulting services and standard as well customized
applications and solutions for manufacturing companies. We have business interests across verticals
for various IT interventions, beginning from design, development and implementation of IT solutions.
Accord Innovations stands for design, development and implementation of cost efficient and value
effective IT products and services. Choose Accord Innovations as strategic partner in your business
transformation processes. Build an intelligent enterprise with Accord as IT service provider. Think
next, think IT, think Accord.

Accord Innovations Indonesia

<ul>
	<li>Support system enhancement request by analyzing and documenting user requirements</li>
	<li>Manage system developer prioritization in delivering system enhancements</li>
	<li>Design functional solution together with system developer to address user requirements</li>
	<li>Conduct internal testing to ensure all the functional solution working</li>
	<li>Arrange user acceptance testing with business users to validate the enhancement by gathering proof of test and sign off</li>
	<li>Create user guide documentation and provide system training to trainers or business users, when required by the project</li>
	<li>Work closely with respective departments and development team to resolve production issue</li>
</ul>

IT Business Analyst

NICEpay is an Internet Payment Gateway Provider which brings you a reliable technical support and proven expertise in local system integration, empowering merchant boarding, and maintenance. We are empowering merchant to secure its e-commerce revenue streams from anywhere in the world with our enhanced Fin-Tech solution. We are IT company working with banks and online merchant in delivering Internet Payment Gateway Solution for your e-commerce business.

PT IONPay Networks (NICEPAY)

<ul>
	<li>Create Product Requirement, FSD and TSD</li>
	<li>Manage Project Timeline and Deliver Project in Timely Manner</li>
	<li>Transform and analize business needs &amp; requirements into software requirement</li>
	<li>Liaise with various project stake holder including client, internal business user and tech team</li>
	<li>Monitoring progress of the project &amp; shred blocks from planning phase until production</li>
	<li>Accomodate feedback from users for product improvement</li>
	<li>Follow competitors and the industry</li>
	<li>In charge of competitor analysis, market analysis, product analysis, business cases, product evolution, feature prioritization and high level requirement gathering</li>
	<li>Report Project Progress to Team Leader</li>
</ul>

IT Planning Staff

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Identifying our business needs</li>
	<li>Application support, configurations, installations, and troubleshooting</li>
	<li>Responsible for networking infrastructure</li>
	<li>Implement, test, and conduct user training for IT related solution collaboratively to improve the efficiency, availability, scalability, flexibility, functionality, and usability of systems</li>
	<li>Compile weekly or monthly reports and report them to IT Project Manager</li>
	<li>Responsible for any ad-hoc projects from users and teams</li>
</ul>

IT Project Staff

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.

InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.

PT InMotion Inovasi Teknologi

<ul>
	<li>Define resource allocation, work scope and responsibilities of assignee and project timeline</li>
	<li>Work closely with internal and external business stakeholders to understand and analyse business requirements</li>
	<li>Handling parallel projects &amp; working with across teams in different functions</li>
	<li>Drive project direction and actively monitor project status to ensure high quality of project delivery</li>
	<li>Define and address problem encountered and decide alternatives/work-around in a timely manner</li>
	<li>Create and maintain records of project documentations</li>
</ul>

IT Project Manager

PT. Mitra Computa Asia is a value-added IT hardware products and services distributor. We provide popular brands of Servers; All-Flash Storage, SAN, and Unified Storage; LTO Tape, Autoloader, and Tape Library; Spare Parts for server or storage; networking and data center components; and also Value-added Services for SMB companies and enterprises through supply-chain of dealers, resellers, VARs, and solution providers. We are known for our fast delivery, exceptional quality, local stock availability, and experienced and dedicated team. As a trusted value-added distributor, our commitment is to assist Indonesia in becoming a digital society with our end-to-end product portfolio and commitment to excellence. We provide servers and storage Spare Parts portfolio from various popular hardware brands, for example, Sun/Oracle, Fujitsu, Cisco, Netapp, Dell, HPE, IBM, Huawei, Hitachi, EMC, Brocade, Juniper, QLogic, Emulex, and others. Our Products portfolio includes leading IT brands such as QSAN's All-Flash Storage, SAN, and Unified Storage; Qualstar's LTO Tape, Autoloader, and Tape Library; and U-Reach's Flash Duplicator, HDD/SSD Duplicator, and Disc Duplicator. Our Services portfolio includes Spare Parts Management Services, Hardware Maintenance, and Hardware as a Service or hardware rental.
Please visit our website or give us a call at: 
Website: https://mitra.computa.asia 
YouTube : https://www.youtube.com/@mitracomputaasia 
Phone: +62 (21) 5010-1425 
Whatsapp: +62 816 1155-622

PT. MITRA COMPUTA ASIA

Kami mencari seorang Presales Engineer handal untuk menjadi penghubung antara tim sales dan teknologi. Anda akan merancang solusi teknis yang sesuai kebutuhan pelanggan, mempresentasikan produk, dan menjadi konsultan terpercaya bagi tim penjualan kami.

Tugas Utama

<ul>
	<li>​Merancang solusi dan arsitektur produk perangkat keras TI (server, storage, networking) sesuai kebutuhan bisnis pelanggan.</li>
	<li>​Memimpin presentasi dan demonstrasi teknis produk untuk meyakinkan calon pelanggan.</li>
	<li>​Menjadi narasumber utama bagi tim sales terkait spesifikasi teknis produk dan keunggulan kompetitif.</li>
	<li>​Menganalisis kebutuhan pasar dan kompetitor untuk mengidentifikasi peluang bisnis.</li>
</ul>

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This test measures the ability to relate and respond appropriately to different situations.

Dealing with Irate Customers

This measures the ability to grasp and comprehend fully and completely, explicit and implicit information of spoken communication/information.

Listening Comprehension

This test unit measures the ability to understand customer profiles and product information and use that to leverage products based on customer needs

Selling skills of an employee can make or break a company. Presenting a sales pitch is not the only responsibility of a sales person. To keep customers buying, sales people need to constantly understand and link changing customer profiles to the product or service.  Business growth is inevitable when employees show ability in selling . This test measures the ability to understand customer profiles and product information to sell a product.

Selling

This test measures ability to phrase ideas better and use or recognize intonation to convince another towards a desired outcome.

Showing ability to convince people to a perspective is a valuable skill. Persuasion is definitely not limited to employees whose job is sales-oriented. Framing arguments, presenting evidence, and connecting with others on an emotional level are all very powerful in convincing employees to perform or to take appropriate action. Hiring employees with this ability helps a great deal in the implementation of strategy and company goals. This test measures ability to persuade another towards a desired outcome.

Persuasion Skills

This test measures ability to make a healthy compromise in order be able to come through a difficult path or decision.

This test measures ability to identify points of similarity between two ideas/items, to use the right statements to arrive at healthy compromises, to respond to rejections, and ability to decipher a hard no from a soft no.

Negotiation

This test unit measures the ability to isolate the root cause and efficiently provide sound solutions to technical issues.

When computer systems have problems, understanding system functions, components, and typical problems allows an employee to quickly determine the root causes of the breakdown. Knowing what information to gather, the diagnostic tools to use, and what solutions to test can simplify solving a technical problem. Ability to troubleshoot is needed in every company but it is a set of special skills that takes a considerable amount of time to learn. This test measures the ability to isolate root cause and provide sound solutions to technical issues efficiently.

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